Halfords, strap wrenches and grass seed
Halfords has got a bit of a roasting from Which? for poor levels of customer service this week.
It gives me the opportunity to tell you my number one favourite story about stock and customers service.
May 2012
DELPHI UPDATES TRAINING OPPORTUNITIES
Delphi has updated its Warwickshire training centre to provide better learning opportunities for its staff and to showcase its range of Hartridge test equipment. The centre’s new layout gives Delphi almost 20,000 square feet of space. The site features several fully equipped workshops.
Which? customer service survey slams doors on Halfords
A survey of 11,000 shoppers by consumer magazine Which? has rated Halfords as the worst high street retailer. The survey was carried out to highlight the best and worst performing shops on the UK high street.
GEA training to put new focus on MOT calibration
The Garage Equipment Association’s Engineer’s Accreditation Programme will take a new focus on preparing technicians for the MOT test. A new emphasis will be put on calibration practices for brake testers, with an aim to eradicate bad practice.
CLASSIC CARS EXEMPT FROM MOT TEST
Vehicles registered before 1960 are no longer required to have an MOT test, the Department for Transport has announced. Roads Minister Mike Penning said the move is part of red tape-cutting measures inside the government. He reasons that classic and historic cars are often scrupulously maintained.
CAT distributor lives: Saxon
Nissan and Starbucks might be creating thousands of jobs, but consultancy firm Deloitte says nearly 10,000 workers were let go in the first quarter as Past Times, Peacocks, Game, La Senza, and Blacks all faltered on the High Street. It’s not a particularly cheery backdrop for Saxon Distribution to be selling into car accessory retailers then.
“Other trades charge for their skills so why shouldn’t garages?”
“A car is a technical piece of engineering, requiring in-depth knowledge and skill to service and maintain it, this cannot possible be done at rock bottom prices.” That’s what Mill Autoquip’s Damian Milling thinks, do you agree?
The CAT Council: factor responses
“Garages should be charging £40 to £50 per hour – they need to be considerably lower than the main dealers to encourage the public to show what a great service they provide. The maximum price […]
The Tool Connection launches YouTube channel
Tool and equipment specialist The Tool Connection has set up a dedicated channel on YouTube. The company says it will be using the video sharing site to promote its brands and the products it offers. Tool Connection says part of the aim of its videos will be to let users see new products in action before deciding to buy.
First Line celebrates Groupauto appointment
First Line is celebrating after its Borg & Beck brand was appointed as an approved clutch range to the Groupauto trading group. Groupauto members now have access to the complete range, which First Line says is one of the UK’s largest ranges of clutch components.
NEWS
Registration now open: UK Ga…Visitor registration now open for the UK Garage and Bodyshop Event taking place at NEC June 5/6...
Movers & Shakers: New C…All the latest changes from across the sector, including new roles, promotions, and retirements...
Autoglym acquires GnG Sales …The wholesale supplier of car care products has marketed and supplied the Autoglym range for over two decades...
Comline Group to move to new…Move hailed as "inspiring new chapter" for UK-based parts firm...
Worry as drivers are ditchin…New research finds that more than a third of drivers are resorting to DIY repairs in a bid to save cash...