MANN-FILTER

MANN-FILTER products from global OE filtration market leader MANN+HUMMEL, are produced to identical performance and quality standards as the OE filters fitted at vehicle and engine assembly stage and as supplied to VM franchise dealership as genuine OE service parts.

Technicians to benefit

What Car? and Warranty Direct have published the results of their annual car reliability survey. The survey highlights the most common faults and ranks manufacturers according to the likelihood of breaking down and the cost of resulting repairs. Overall findings show that 23.5 percent of cars taken to a garage have electrical faults, while axles and suspensions accounted for 22 percent of problems.

How to hold on to customers on the phone

Garages are at risk of losing business as new research reveals they leave potential customers waiting on hold for more than half a minute.

The survey of 3630 companies by PH Media Group found the average length of time that workshops left customers waiting on hold was 31.11 seconds.

Death of DIY is a boon for independents

The increasing complexity of modern cars means more work for independent garages as DIY motorists down spanners.

That’s the verdict of independent warranty provider Warranty Direct that says fewer and fewer owners are able to even change a lightbulb or engine oil.