Archive | September, 2014

Privacy Policy

Haymarket Media Group Privacy Notice

1. Introduction

Your personal information is being processed by the Haymarket Media Group (‘Haymarket’). For a full list of our brands and business divisions please visit our web site. Haymarket respects your privacy and is committed to protecting your personal information. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of your personal information. This Privacy Notice relates to our use of any personal information you provide to us through the Haymarket network of websites and/or other services provided by Haymarket.

In order to provide you with the full range of services, we may request and/or record information about you. This privacy notice explains the following:

  • the type of information we collect;
  • how the information is used;
  • when we may contact you;
  • whether we will disclose your details to anyone else; and
  • the use of cookies.

Many Haymarket websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy notices and we encourage you to review them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. What type of personal information is collected?

When you sign up to participate in or receive a service from any Haymarket website, such as a newsletter, competition, forum we will ask for limited personal information. We will also collect personal information from you when you subscribe to one of our magazines and when you communicate with us over the telephone or via written correspondence. This can include information such as your name, postal address, telephone or mobile number, fax number, email address, gender or date of birth. Different Haymarket websites may ask for different pieces of personal information. By entering your details in the fields requested, you enable Haymarket and its service providers to provide you with the services you select.

3. How will the information be used?

Haymarket will use your personal information for a number of non-marketing purposes including the following:

  1. we may contact you for service related reasons that you have subscribed to, signed up for, or participate in (e.g. to make you aware of any delays in your subscription arriving on time, reminding you of a password or username, or about a comment you have made on a website.);
  2. to invite you to share your opinions and comments through a research study about the level of service you receive from us;
  3. to track traffic flows and to make our websites easier for you to use;
  4. to fulfil subscription orders;
  5. to provide a user online community; and for
  6. planning and managing our business activities by understanding aggregated analysis on behaviour and habits;

We may disclose your personal information to any member of our group which includes our subsidiaries as defined in section 1159 of the Companies Act 2006

4. Will I be contacted for marketing purposes?

Yes. Haymarket may use the information you have provided to promote the products and services of Haymarket or others.

However, be assured that we understand the irritations of unsolicited communications and are fully committed to ensuring the rights and obligations set out in the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003 are respected.

If you don’t want it, you won’t get it. Any marketing communication you receive will always include a clear, simple option to refuse, or ‘opt-out’ of such future communications. You may also opt-out at ANY time by contacting us (see below).

The Telephone Preference Service (TPS) and the Mailing Preference Service (MPS) offer consumers important statutory and non-statutory protection against unsolicited marketing contact. If you are registered on either service, Haymarket will assume that your subsequent submission of personal data via a Haymarket website or data capture form indicates, for the time being, your consent to receive marketing by us. You may opt-out at ANY time by contacting us (see below).

5. Will Haymarket share my information with anyone else?

Haymarket may disclose your personal data where it believes it is compelled to do so by law; in particular for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty.

Occasionally, we may share your contact information with carefully selected third party companies whose products and services we feel may be of interest to you. We will keep these offers relevant to your interests. It’s easy to unsubscribe from any email or mobile messages you no longer want. (see below).

We use a number of third party organisations to help provide a professional service to our customers (i.e. fulfilment bureaus, call centres, and website designers). These organizations act as data processors and are strictly controlled in how they may/may not use your personal data. We remain responsible for the protection of your data.

Please note that some of our partners may be located outside the European Economic Area (EEA). Countries outside the EEA may not be required to protect personal information as stringently as countries inside.

6. Can I find out what personal information Haymarket holds on me?

Under the Data Protection Act 1998 you have the right to request a copy of the personal information that Haymarket holds about you. There will be an administration fee of £10 associated with this request and will require two pieces of identification to prove your identity. Please make a written application to the Data Protection Officer, Haymarket Media Group, Teddington, Middlesex, TW11 9BE.

If any of the personal information that we hold about you is incorrect, you can click on the contact us link on each website. If the incorrect information relates to your magazine subscription, then you can contact the customers services team on 08456 777 800 who will update your details as soon as practically possible.

7. Changes to the Haymarket Privacy Policy?

This privacy policy may be updated at any time with or without notice in order to comply with new practices or regulations. You may wish to visit this page every time you submit personal information to of Haymarket’s websites.

8. Cookies and your privacy

In order to enable us to provide you with a personalised browsing experience, this website uses ‘cookie’ information collection technology. “Cookies” are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to a website, and to ascertain the most popular features of a website.

This website uses cookies as they enable us to identify your computer when you visit the website. For example, cookies can make it possible for us to identify and automatically log in registered users of certain services on the website without the need for us to ask users for their registration details and password each time they visit. We also use cookies to develop a clearer picture of which parts of the website are the most popular to its visitors, and your preferences. Cookies are also used in behavioural advertising to identify users who share a particular interest so that they can be served more relevant adverts.

If you wish to know more about cookies and how companies like Haymarket use them, please or Information on these websites will assist you in exercising your privacy rights providing guidance on how to opt-out of future access or continued storage of information via cookies.

Following recent revisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 relating to the notification and use of cookies Haymarket is currently working towards implementing the new requirements in line with guidance provided by The Information Commissioner’s Office.

9. Contacting Haymarket about this Privacy Policy

If you have any further questions or comments concerning your privacy, please contact;


Data Protection Officer
Haymarket Media Group
Teddington Studios
TW11 9BE

If you don’t want to receive any more direct marketing messages then please click here.

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Terms & Conditions

Website Terms and Conditions

1. Introduction

1.1. This website (“the Website”) is operated by Haymarket Media Group Limited. Registered in England no. 267189. Registered Office: 174 Hammersmith Road, London W6 7JP.
1.2. Your use of the Website is subject to the following Terms & Conditions of Use, which you are deemed to accept by using the Website. If you are not prepared to comply with these terms you must leave the website immediately.
1.3. Additional terms shall apply:
1.3.1. to any purchases you make through the Website;
1.3.2. to any booking you make through the Website; and
1.3.3. where you are given an opportunity to place advertisements for goods or services on the Website.

2. Copyright

The copyright and all other rights in the material on the Website are owned by Haymarket or are included with the permission of the owner of the rights. As a visitor to the Website, you may download a single copy of the material on the Website on a single computer for your own private viewing/listening purposes only. Single copies of pages from the Website may be printed out for the sole purposes of enabling the person printing the page to retain a copy for their own personal records. No copying or distribution of material on the Website for any commercial or business use is permitted without our prior written consent. No photography, filming, broadcast, alteration or modification of the pages of the Website is permitted without our prior written consent except as may be reasonably necessary to use the Website in good faith. Subject to this paragraph, all rights in material on the Website are reserved to Haymarket.

3. Prohibited use

You agree not to use the Website:

• to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the Website except where expressly permitted on the Website;
• to disseminate advertisements on the Website or use the Website for any other commercial purposes (which would include using the Website to promote or encourage the sale of your goods/services);
• to place links on the Website where those links take users to unlawful material or material that contravenes these Terms and Conditions;
• to transmit or re-circulate any material obtained from the Website to any third party except where expressly permitted on the Website;
• in such a way so as to remove the copyright or trade mark notice(s) from any copies of any material made in accordance with these Terms and Conditions;
• to disseminate any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
• to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
• to disseminate any material which is or may infringe the rights (including intellectual property rights) of any third party or be unlawful, threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, which may cause annoyance or inconvenience or may restrict or inhibit the use of the Website by any person or which constitutes or encourages conduct that may be considered a criminal offence or give rise to civil liability in any country in the world;
• to disseminate any material which compromises the privacy or security of anyone other than yourself;
• to disseminate any material which does or may bring Haymarket or any of its brands or subsidiaries into dispute or in any way damage their reputation;
• to disseminate any material where use of the material by Haymarket, or any third party licensed or permitted by Haymarket, will give rise to any third party claims; or
• to post link(s) that take users to material that contravenes any of the above restrictions.

4. User Generated Content

4.1. The pages of the Website where you are capable of posting content are provided for your private, non-commercial exchange of lawful, relevant, fair and appropriate information, opinions and comment. Use of the Website that is inconsistent with those stated purposes is strictly prohibited. By submitting any content to the Website, you:
4.1.1. grant Haymarket the right to use such content and all material embodied therein for any purposes including, without limitation, to edit, copy, reproduce, translate, disclose, post and/or remove such content from the Website and hereby waive all of the moral rights that you have under Chapter IV of the Copyright, Design and Patents Act 1988 in respect of any material you post to the Website;
4.1.2. warrant to Haymarket that all such content complies with the provisions of Clause 3; and
4.1.3. acknowledge that Haymarket may require you to confirm the above rights and warranties and agree to do so within 7 days of any request from Haymarket.
4.2. Haymarket reserves the right (but not the obligation) at its sole discretion to refuse, review edit, move or remove any content that is posted to, or available on, the Website without the need to give any reasons for doing so. However, Haymarket will not review the materials that you or anyone else makes to the Website and therefore, unless we are specifically notified of the nature of any item of content, you cannot assume that Haymarket is aware of it. If you object to the publication of any material placed on the Website please contact Haymarket using the contact details shown at the bottom of the Website homepage and we will take whatever action we deem appropriate.
4.3. Haymarket accepts no responsibility for any statements, material or other submissions placed on our online forums by you or any third party, or for any loss or damage resulting from your breach of these Terms and Conditions.

5. Use of Software

5.1. Copyright in any software that is made available for download from the Website and/or the Haymarket Materials belongs to Haymarket or its suppliers. Your use of the software is governed by the terms of any licence agreement that may accompany or be included with it. Do not install or use any software unless you agree to such licence agreement.

6. Links to other websites

6.1. You may link to the Website but strictly only on the basis that you do not replicate the pages of the Website, and subject to the following conditions:
6.1.1. you do not create a frame or any other browser or border environment around the Website;
6.1.2. you do not in any way imply any endorsement by Haymarket other than with its written consent or misrepresent your relationship with Haymarket;
6.1.3. you do not use any logos or trade marks displayed on the Website without the express written permission of Haymarket;
6.1.4. you do not link from a website that is not owned by you; and
6.1.5. your website does not contain content that is distasteful, offensive or controversial, that infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

7. Trade Marks

7.1. All Haymarket trade marks (whether registered or unregistered) and graphics, logos, designs, page headers and button icons are the intellectual property rights of Haymarket and neither they nor any confusingly similar versions may be used by you including (but not limited to) as part of any trade marks and/or domain names without the prior written consent of Haymarket other than for the purpose of referring to Haymarket and its associated brands lawfully and in good faith (only).

8. Registration

8.1. To access certain parts of the Website, Haymarket may require you to register and provide certain information about yourself. Such registration shall be subject to specific terms of registration. Where you register you also agree to:
8.1.1. provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the “Registration Data”); and
8.1.2. maintain and promptly update the Registration Data to keep it fully up to date.
8.2. Where information (including sensitive financial or personal information) is provided to Haymarket (whether directly through the Website or otherwise) you accept that these methods of communication cannot be 100% secure. Where sensitive financial information is provided to Haymarket it uses encryption software to attempt to prevent unauthorised access to this information being obtained. However, Haymarket cannot accept any responsibility or liability for any damages (other than liability for death or physical injury arising out of the negligence of Haymarket or its officers or any liabilities that cannot, as a matter of law, be excluded) arising from the misuse or loss of data or information submitted by you to Haymarket directly through the Website or otherwise. The provision of personal information by you and use of it by Haymarket is subject to Haymarket’s Privacy Policy (see below).
8.3. Where you register on the Website, you will be allocated a user name and password. These account details must be used solely by you; sharing your user name and password with any other person or making it available to multiple users on a network is strictly prohibited. Accordingly, you agree to:
8.3.1. maintain the security of your user name and password and be fully responsible for all use of the Website made using your user name and password;
8.3.2. immediately notify Haymarket if you become aware of any unauthorised use of your user name and password or any other breach of security by sending an appropriately worded email to the contact details shown at the bottom of the Website homepage; and
8.3.3. ensure that you exit from your website account at the end of each session.
Haymarket cannot and will not be liable for any losses, damages or costs arising from your failure to comply with these requirements.

9. Disclaimer

9.1. Whilst Haymarket endeavours to ensure that the Website is normally available 24 hours a day, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, the Website is provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind and we do not accept any liability arising from any interruption in availability.  Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any other reasonable cause.
9.2. You acknowledge that whilst Haymarket endeavours to ensure that information on the Website and any related material provided to you by Haymarket, whether by email or otherwise (“the Haymarket Materials”) is accurate and complete, it is provided only for general information, is not intended to address your particular requirements and does not constitute any form of advice or recommendation by Haymarket. You acknowledge that the information on the Website does not necessarily reflect the views and opinions of Haymarket or any of its brands and that the Haymarket Materials should not be relied upon by you in making (or refraining from making) any specific investment or other business or personal decisions and acknowledge that professional advice should be obtained before making any such decision.
9.3. You acknowledge that some of the content may be supplied by third parties and the accuracy and completeness of it will not have been checked by Haymarket.  No liability shall be accepted by Haymarket for any inaccuracy or omission in the information provided on the Website or the Haymarket Materials.  All implied warranties are excluded from these Terms and Conditions to the extent that they may be excluded as a matter of law.
9.4. Haymarket will use reasonable endeavours to ensure that the Website and the Haymarket Materials do not contain or promulgate any viruses or other malicious code. However, it is recommended that you should virus check all such materials and regularly check for the presence of viruses and other malicious code. Haymarket excludes to the fullest extent permitted by applicable laws all liability in connection with any damage or loss caused by computer viruses or other malicious code originating or contracted from the Website or the Haymarket Materials.
9.5. Haymarket will not be liable for any damages (including, without limitation, damages for loss of the profits) arising in contract, tort or otherwise from your use or inability to use the Website or any content or from any action taken (or refrained from being taken) as a result of using the Website or any content of it, including in respect of infringement of third party rights arising from the your use of the content.
9.6. Links on the Website to third party websites are provided solely for your convenience. If you use these links, you leave the Website. Haymarket has not reviewed these third party websites and does not control and is not responsible for these websites or their content or availability. Haymarket therefore does not endorse or make any representations about them, or any material found on them, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.  Please note that Haymarket gives no warranty that links to third party sites on the Site shall be marked as such.
9.7. The Website may contain links to third party websites where you may purchase items.  You acknowledge that when making a purchase from a third party website you enter into a contract with that third party at your own risk and Haymarket will bear no liability for that contract.  Please note that third parties may operate such shopping sites with reference to the name of the Website, but that does not mean that Haymarket are responsible for their conduct or any contracts that you enter into with them.
9.8. The Website may from time to time contain advertising and sponsorship. Haymarket is not responsible for either the content of the material provided by such advertisers and sponsors or their compliance with voluntary or statutory codes or provisions. In particular, Haymarket can provide no warranty that it will not take advertisements or sponsorship from your competitors.

10. Suspension of access to the Website and User Indemnities

10.1. If, for any reason, Haymarket believes that you have not complied with any of these Terms & Conditions it may, at its sole discretion, suspend or cancel your access to all or some of the Website immediately and without giving you any advance notice.
10.2. Without prejudice to the provisions of Clause 10, you agree to compensate Haymarket in respect of any claims, losses, expenses and/or liabilities (including legal fees) which arise from your use of the Website and/or the Haymarket Materials (or by a third party using your user name and password) including in particular (but not limited to) any statements, contributions or other content posted on the Website or any breach of Clause 3.2.

11. Limitation of Haymarket’s Liability

11.1. Haymarket will not be liable to you for any loss or damage caused by Haymarket or its employees or sub-contractors in circumstances where:
11.1.1. there is no breach of a legal duty of care owed to you by Haymarket (or its employees or sub-contractors); or
11.1.2. such loss or damage is not a reasonably foreseeable result of any such breach; or
11.1.3. in respect of any increase in the loss or damage resulting from your actions.
11.2. Nothing in these Terms & Conditions shall exclude or limit Haymarket’s liability for: 11.2.1. death or personal injury caused by the negligence of Haymarket and/or its employees negligence; or
11.2.2. fraudulent misrepresentation by Haymarket and/or its employees.

12. Privacy Policy

For the purposes of this clause 12 the term ‘Haymarket’ shall refer to Haymarket Media Group Limited and all subsidiaries of it.

12.1. Our commitment to your privacy and security
12.1.1. Haymarket is committed to protecting your privacy and security.  From time to time we may invite you to supply personal information in order for us to authenticate your identity or to provide you with services (such as access to our subscriber-only services, our bulletin board, email newsletters and competitions). In order to deliver such services, we will need to process and store your personal information and may need to transfer it to Haymarket’s relevant partner(s) for processing both inside and outside the European Economic Area (EEA). By submitting your personal information, you consent to such processing and transfers in connection with such services or offers and for any other purposes to which you consent at the time you provide the information or as provided in this privacy policy.
12.1.2. Haymarket is registered in accordance with and seeks to comply with the UK Data Protection Act 1998. We follow appropriate security procedures in the storage and disclosure of personal information so as to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal information to comply with the same. However, the Internet is not a totally secure medium and you acknowledge and agree that Haymarket shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by the Data Protection Act 1998.
12.1.3. This Policy only applies to the use that we make of data provided to us via the Internet and email. Other uses may be made of data provided to Haymarket in correspondence, by telephone or by other means not detailed in this Policy.

12.2. Why We Need To Collect Information From You
12.2.1. The information provided about you (whether provided by you (in your registration, communications with us, in cookies or otherwise) or by third parties) to Haymarket may be used by Haymarket as follows:
(a) for the effective administration of the Website;
(b) to communicate with you (including by email);
(c) to notify you from time to time about important new features and changes to our online services or special offers, competitions or promotions we think you’ll find of interest; and
(d) to provide our auditors, associated companies and sponsors with anonymised Website usage and demographic data.
12.2.2. We may notify you as to the types of information we are collecting about you and any additional uses we intend to make of that information.

12.3. Third Parties
12.3.1. Subject to this Clause 13.1, we will not pass on your personal details to any third party, including site sponsors or advertisers, without your consent. In order to provide goods and services to you we may need to provide your data to our agents and service providers. We may provide aggregate statistics about our users, sales, traffic patterns and related site information to our third-party partners (if any), but these statistics will not contain any information about you from which you could be identified.
12.3.2. Occasionally a third party may sponsor a promotion, offer, competition or page of the Website and you may be asked to provide personal information including name, email address or home address or to answer questions in order to participate. In those circumstances we may transfer personal information to those named third parties that you have explicitly requested to receive information from. It will be clear at the point of collection who is collecting the personal information and whose privacy policy will apply.
12.3.3. If you enter any competitions on the Website it may be necessary for us to provide your personal information to the promoters of the competition or to others that are involved in the organisation of the competition or the prize-giving.
12.3.4. Also, we may transfer your personal information to purchasers or subsidiaries (and potential purchasers or subsidiaries) if Haymarket acquires, or is acquired by or merged with, another company. This will enable you, for example, to continue your relationship with Haymarket despite a change of ownership.
12.3.5. We may also need to provide your data to our subscription and other fulfilment agents in order to provide goods or services to you.

12.4. Content Posted by You
Of course, if you post any personal information to any bulletin boards or forums, this information will immediately be made available to other users throughout the world who may use it to send you unsolicited communications. Furthermore, in some circumstances we may display some of your personal information (name data) when you post material to the Website to allow users to identify each other. Also, if you post any content in breach of these Terms & Conditions we may inform any relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.

12.5. Security and possibility of international transfer.
Please note that the above uses may involve the transfer of your information to countries outside of the EEA, which may not have the same level of protection as countries within the EEA.   Please be assured however that we take the security of your information very seriously and that if we make such a transfer we will take all appropriate steps to protect your information.

12.6. The Use Of ‘Cookies’
12.6.1. In order to enable us to provide you with a personalised browsing experience, the Website uses ‘cookie’ information collection technology. “Cookies” are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to the Website, and to ascertain the most popular features of the Website.
12.6.2. This Website uses cookies as they enable us to identify your computer when you visit the Website. For example, cookies can make it possible for us to identify and automatically log in registered users of certain services on the Website without the need for us to ask users for their registration details and password each time they visit. We also use cookies to develop a clearer picture of which parts of the Website are the most popular to its visitors, and your preferences. You are not obliged to accept cookies and you may amend your browser’s settings to prevent it from accepting cookies. Click here for instructions on how to disable cookies.
12.6.3. Please be aware that if you do disable cookies, certain services on the Website may not be available to you and your enjoyment of the Website may be impaired.

12.7. Links and Third Party Advertising
Any links on the Website may take you to third party sites over which we have no control. Similarly, advertisements appearing on the Website may be posted by third parties who may use their own cookies and have their own privacy policies. When linking to another website you should read the privacy policy stated on that website. This privacy policy covers the use made of cookies and personal data by Haymarket and does not cover the use made of cookies and personal data by any third parties.

12.8. If you do not agree with this Privacy Policy you should not submit your personal information on the Website.

13. Competition terms and conditions

These rules (the “Rules”) apply to all prize promotions including free draws, prize competitions and instant win offers unless otherwise stated on the Website. Depending on the nature of the competition there may be additional rules imposed by us (or selected third parties) and each such offer may be subject to its own express terms and may not be available in all jurisdictions.

13.1. All entrants to a Promotion must be at least 18 years of age at the date of entry and comply with any further age and/or other eligibility requirements set out in the Rules (eg in relation to residency and (where the prize includes travel outside the United Kingdom and/or car hire) holding a valid passport, visa and/or driver’s licence).  Proof of age may be required before a prize-winner can claim a prize. The eligibility of any entrant is at the sole discretion of Haymarket.
13.2. Only one entry per person and per household is permitted and spammers will be disqualified.
13.3. All entries must be made in accordance with the Rules and must be received by Haymarket by the closing date. Entries made otherwise shall be invalid. Haymarket accepts no responsibility or liability for any lost, damaged or incomplete entries and all such entries will be deemed invalid. Proof of despatch shall not be proof of entry.
13.4. Haymarket and the promoter reserve the right at its sole discretion to (without prior notice):
13.4.1. cancel the Promotion; and/or
13.4.2. to substitute the prize for another prize of equal value.
13.5. NO PURCHASE NECESSARY to enter the competitions unless otherwise stated on the promotional activity with a specific competition.
13.6. By entering the prize draw, the entrant agrees to be bound by the Rules and by any other requirements set out in the promotional material accompanying the promotion.
13.7. By entering the promotion, the entrant agrees to these Terms & Conditions including the Privacy Policy. In addition, Haymarket may pass your personal information to the promoters and their data processors. However, we will always take all appropriate steps to protect your information.
13.8. Prize-winners will be notified in writing within 6 weeks of the applicable closing date (or such other timeframe as is indicated on the Website).  If a prize-winner fails to respond to claim his/her prize within 14 days of receipt of the notification, Haymarket shall be entitled to select an alternative prize-winner. In such circumstances Haymarket shall use reasonable endeavours to notify the alternative prize-winner within nine weeks of the closing date (or such other timeframe as is indicated on the Website).
13.9. Prize draws are open to all residents of the UK, except employees of Haymarket (and its subsidiaries), the promoter and their immediate families, the promoters advertising agency and sales promotion consultancy, and anyone else connected with the creation and administration of the promotion.
13.10. Haymarket’s decision is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received.
13.11. Haymarket will not accept responsibility for loss through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
13.12. Prize-winners will receive their prize within 6 weeks of notification unless otherwise specified on the Website. The terms and conditions of any third party supplier may apply and must be accepted and complied with by a prize-winner to accept the prize.
13.13. Haymarket will not be liable if a prize does not reach a prize-winner for any reason outside the control of Haymarket or if a prize is damaged during delivery.
13.14. It is your responsibility to ensure that when entering competitions which, if won, could result in time off work, your employer is in agreement to time off. When dates are specified they cannot be altered.
13.15. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
13.16. Depending on the nature of the prize, its use or enjoyment may be subject to further conditions or restrictions.
13.17. By entering the promotion, the winner(s) consent(s) to any publicity generated as a result of the promotion, and use on the Website at any time.
13.18. Where relevant, all taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc) are, unless otherwise specifically stated, the sole responsibility of the prize-winner.
13.19. Other than for death or personal injury arising from the negligence of Haymarket, Haymarket hereby excludes (so far as is permitted by law) all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with any competition or any aspect of the prize.
13.20. The promotional draw is held by Haymarket.

14. Variation of these Terms & Conditions of Use

14.1. Haymarket reserves the right to vary these Terms & Conditions of Use from time to time. Such variations become effective immediately upon the posting of the varied Terms & Conditions on the Website. By continuing to use the Website you will be deemed to accept such variations.  You should therefore check the Website from time to time to review the then current Terms & Conditions. These Terms & Conditions were last updated in May 2010.

15. General

15.1. These Terms & Conditions shall be governed by, and construed in accordance with, English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms & Conditions unless Haymarket shall elect to bring proceedings in the courts of the country of the user’s residence or of principal place of business.
15.2. These Terms & Conditions, as varied by Haymarket from time to time form the entire understanding between us. Headings in these Terms & Conditions are for convenience only and will have no legal meaning or affect.
15.3. No delay or indulgence by Haymarket in enforcing the provisions of these Terms & Conditions shall affect Haymarket’s rights under them nor shall any waiver of Haymarket’s rights operate as a waiver of any subsequent breach.
15.4. No right, power or remedy conferred upon or reserved for Haymarket is exclusive of any other right, power or remedy available to Haymarket provided either under these Terms & Conditions or as a matter of law and each such right, power or remedy shall be cumulative.
15.5. You may not assign sub-license or otherwise transfer any of your rights or obligations under these Terms & Conditions.
15.6. If any provision of these Terms & Conditions is found to be invalid the invalidity of that provision shall not affect the validity of the remaining provisions of these Terms & Conditions, which shall remain valid and enforceable.
15.7. Nothing in these Terms & Conditions shall operate to exclude liability that cannot as a matter of law be excluded and in particular, and notwithstanding the limitations of liability set out above, our liability for death or personal injury caused by our negligence shall not be excluded or limited in any way.

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Buying and distribution group The Parts Alliance has made its eighth acquisition, buying out associate member Car Parts & Accessories (CPA).

CPA, established in 1995, employs 120 people in 12 branches serving Hampshire, Sussex and Surrey. It has a delivery fleet of 60 vehicles and a turnover approaching £12 million.

The acquisition was completed on Friday 26 September with CPA’s Managing Director Keith Anderson and other CPA leaders continuing with the distributor.

CPA becomes part of the Eastern Alliance of HgCapital-owned businesses within The Parts Alliance, the others being Allparts Automotive and SC Motor Factors.

The inclusion of CPA brings the number of branches in the Eastern Alliance to 33. The Western Alliance comprises GMF and CES UK.

James Geldart, newly appointed MD of the Eastern Alliance, said: “I am delighted to have CPA as part of our business portfolio and I welcome all their employees to our family.”

The Alliance businesses work closely together sharing common systems and best practice but trade locally under individual brand names.

The acquisitions are completed by the takeover of Bromsgrove Motor Factors, in June, and 15 branches from the former Unipart Automotive.

Peter Sephton, Chief Executive of The Parts Alliance, said: “CPA is a great business with an exceptional commitment to customer service.

“We have been working closely with Keith Anderson and his team to bring them into our family of businesses. At The Parts Alliance we invest in our people and it is clear from the dedication and camaraderie of the team at CPA that they will fit straight in.

“Joint owner Nick Best has chosen this moment to retire and we wish him well and thank him for his great contribution.”

Keith Anderson said: “We are looking forward to integrating further with The Parts Alliance and becoming an even greater business as the group expands into a market leader.”

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Terraclean’s London cab wins Two Ball Rally

Terraclean’s London cab wins Two Ball Rally

Taxi-Tour-2After a 1200-mile trip around Europe in an old London taxi, the Terraclean on Tour team came out on top in the Two Ball Rally, raising £5000 for Macmillan Cancer Support in the process.

The team of six, consisting of Phillip Dowd and Chris Simblet of Randstad, Chris Warren of Tuna Garage, John Bowen of JB Motor Repairs, Gary Wood of the Diesel Doctor and Andy McClurg of Clurgy Services, were tasked with four days to travel from the UK to Nice.

Their adventure, sponsored by NGK, Philips, Launch UK, Signs Express, DPT and Classic-Pro among others, saw the team tackle a challenging route spanning across seven countries including, France, Belgium, Italy, Germany and Austria, before arriving in the Mediterranean town of Nice, all in a Hackney Carriage with more than 500,000 miles on the clock.

The charity road trip, which began on August 14, saw the team also needing to complete various tasks along the way to finish first. They included buying certain souvenirs, gatecrashing a wedding and a hen party, and having a photo taken outside the famous Casino Monte Carlo.

Dowd said: “It was one hell of a journey and experience driving 1200 miles in an old Hackney Cab that had 500,000 miles on the clock, a failed head gasket and had to be refilled with water every 50 miles.

“But we kept battling on and ‘Maggie’ – the nickname we gave to our taxi – got us to the finish and all the way home again. It was a remarkable feat and we’re all thrilled that we were able to raise such a healthy amount for Macmillan.

“The TerraClean network of technicians and customers really bought into this fundraising initiative and we’re hugely grateful for all their help and support. Winning the Two Ball Rally was a proud moment and a genuine team effort.”

To donate towards the Terraclean on Tour team’s total, either can be made at or by texting TERA69 and an amount to 70070.

Posted in Factor & Supplier News, Garage News, NewsComments (0)

The science of managing stock

SAS-Warehouse-3John Genge examines the whys and wherefores of efficient stock management and you won’t need a PhD to get the hang of it.

It isn’t a complex science and no university degrees are needed but, managing stock to maximise sales, minimise stock loss and manage within working capital budgets does require a little planning and discipline.

Clearly to achieve maximum sales, your days supply must be higher than your suppliers lead time taking into account risk of non-availability, seasonality and economy of bulk purchases. When stock is current and fast moving this is fairly easy, you can use up to date sales history and predicted demand figures all of which should be available on your inventory management system. So the first key point has to be how often do you undertake a detailed review of your stock profile? I’m not just talking about a quick skim through the report but actually a serious work through your entire inventory. Not enough time? Review at least weekly the most costly 25 percent of line items and the others monthly.

Of course, demand changes over time and much obsolete stock arises due to line items that were popular sellers losing their demand but, the stock holding reflects its former “glory”. Again stock reports should be available on most systems to define slow moving parts based on a current (say the last three months) sales history. You set the report parameters, a good one is “Stock lines with no sales history for 30 days or more”. That is your early warning. If you have plenty of stock on this report, you need to act now.

Clearly things will go wrong and you will end up with obsolete stock. When that happens, do you have a policy and a strategy? To begin with, accepting the inevitability of some write off, you should make a provision. The write down, clearance and removal of dead stock should not be a cost in that month’s accounts. If it is, you will be deterred from doing it. So, make a provision each month either a small percentage of sales turnover (the provision increases month by month) or a percentage of your stock (the provision can go up or down) and use this when you need to clear dead stock. I prefer the first method since it is a known and easy to budget cost and at year end any unused reserve which is deemed not needed, can be added back to profit.
Do use the reserve and get rid of poor stock. I tend to categorise stock into three areas:

Category One

Current stock, purchased within the last 180 days and with a current sales history unless in category two below. Provision required zero percent.

Category Two

Stock in excess of 90 days demand but with a current sales history. Provision required 50 percent

Category Three

Stock with no movement for the last 90 days: Provision required 100 percent.

Clearly if you have a brand new line with no sales history, category three might not be right but this is the exception, and you should still be finding out why you decided to buy it but no one else wants it.

Once you have classified stock as being in this category of course don’t just put it in a skip but look carefully at what went wrong. Why is it not selling? Sometimes there are regional variations and one branch in the south west might sell many but in the north east, none. So if you are multi-branched, swap stock reports, you might find that your category three stock becomes someone else’s category one. Try to return it to suppliers for credit, some will perform a stock cleanse, make targeted offers to customers but, if all fails, don’t leave it on a shelf to gather dust for a year. My benchmark is, for anything to remain on a shelf for more than 12 months, there must be a really good reason.

Reports are the key, most stock management systems have loads. Read them, use them, talk about them with your teams, your peers and your boss. Stock management is straightforward but only if your management is effective.

Posted in CAT Know-How, Factor & Supplier News, News, Retailer NewsComments (0)

Don’t lose out on a commercial lease

Commercial leasing contracts are notoriously difficult to end. Steven Sidkin reads through the small print.

How often do companies read the contracts they sign? In one case, a few years ago, a company began leasing a tyre fitting machine and balancer on a five-year term. The advantage to it doing so lay in what appeared to be a reasonably lucrative return in the margin that could be made on tyres, which were also to be supplied.

Perhaps that greater-than-usual margin should have put the company on notice that something was not right. Surely the fact that there were two lease agreements and a separate agreement for the supply of tyres should have raised a figurative red flag?
They did not. The leasing costs were £25,000 over five years. The cost of the tyres soon resulted in the good margin evaporating. In many ways this is a commercial operation equivalent to the photocopier contracts that caused so much difficulty to a wide variety of businesses in the early 1990s.

Leaving aside such horror stories, the most important consideration for many businesses when signing a contract is the cost of equipment. Lease contracts are generally transactions that are essentially an alternative to buying the equipment outright. A leasing contract usually provides security for the lessor by maintaining its interest in the equipment; the lessor will retain ownership of the goods whilst the lessee carries the risk. There may also be the need for maintenance and so the leasing contract may cover this.

The prospective lessee should work out the total cost of the contract over its whole duration. He should check that the overall payment to be made over the contract is competitive. The lessee may find that the cost of the equipment over the contract period plus interest vastly exceeds its value to him.

Relating to risk

As the risk will be left with the lessee it is important to check the provisions relating to insurance. If the machine is damaged or destroyed, the lessor will usually want a grossed-up sum representing the monthly payments for the remaining period of the lease. But the lessee’s insurable interest in the goods is limited to the payments already made to the lessor. However, it is usually possible to overcome the problem by arranging insurance on the same basis as if the lessee were the purchaser of goods.
The lessee should also check that his insurance covers claims made by third parties that suffer loss or damage as a consequence of the machine’s use.

Insurance will become especially important if the leasing contract contains an indemnity provision in favour of the lessor requiring the lessee to bear the financial consequences of the physical loss of or damage to the goods. Additionally, it may make the lessee liable to indemnify the lessor against third party claims.

It is also important to consider the termination provisions in the contract. It is common for leasing contracts to require payment of a settlement by the customer if it terminates the contract before it expires. Typically, such a settlement sum will be the lease and service charges for the remainder of the contract period, less the trade in value of the equipment and a discount for accelerated payment of around five percent. By terminating the contract early, the lessee may be faced with an immediate demand for almost the total amount which would have been payable over the whole duration of the contract. This is in spite of the fact that the equipment has been forfeited and no service is provided by the leasing company after termination of the contract.

It may be possible to challenge such a settlement term on the grounds that it is a penalty. At law, where the parties to a contract agree that if it is broken by one party, the contract breaker shall pay to the other a specified sum of money, the clause may be classified by the courts either as a penalty, which is unenforceable, or as liquidated damages, which are enforceable.

Enforceability depends on whether the clause in question represents genuine attempt to estimate in advance the loss that the injured party would be likely to suffer in the event of a breach of the relevant obligation. If a settlement figure cannot be shown to be a genuine pre-estimate of loss, it will not be enforceable.

Useful life

Many leasing contracts are for fixed periods of several years, and exceed the useful life of the equipment leased out under them. A business with a six-year contract to use a balance machine could find itself with a machine that has come to the end of its useful life after four years but with a contract that has a further two years to run.

A lessee already tied into a leasing contract, should check the contract to see if there is an obligation on him to purchase tyres only from a particular manufacturer. If there is, this could be challenged under competition law.

The message is to read the contract before signing it. Don’t enter into supply contracts which are linked to leasing of machinery without first checking the nature of the lessor’s obligations to supply and the overall capital cost to you.

Posted in CAT Know-How, Garage News, NewsComments (0)

CAT Factor Lives: Nyanza Autoparts

Nyanza_-Outside-2Sasch Raichura talks about Nyanza’s journey from small front room to large hi-tech operation.

Many things in life are shaped by circumstances and words of advice and wisdom we receive from people close to us, and that continues to resonate with the owner of Nyanza Autoparts Sasch Raichura.

He said: “My dad kept telling me that in the parts game you will always find a job in the world as long as you know about cars.”

Raichura and his family originally came to the UK from Uganda at the time when Idi Amin came to power, and his first step into the aftermarket was with Edmunds Walker (EW) aged 15. His progression within the company was swift.

Raichura, through the tutelage of Peter Gee, his boss at EW, who he credits with helping him develop his career, among others, took notice of his abilities and within two years he had him running the counter at the Coventry branch.

Both Gee and Roger French, who was a general manager at the Coventry branch, played a pivotal role in Raichura’s progression and gave their good graces as he went off to support his family’s small factoring operation – which interestingly began with just £300 – Nyanza Autoparts.

The business itself started off in a small front room of a terraced house and before long the factor had secured its first accounts with Peter Joyner’s First Line and Shaun Walker’s FAI, before acquiring Abbey Motor Spares, which had been named worst factor in the country by CAT the same month Nyanza purchased the business.

Nyanza_-Van-1The purchase of Abbey required a lot of investment to create a purpose-built unit, and after a lot of work, it managed to revive the fortunes of a business that had lost its way.

“For me, to buy Abbey was a big thing,” said Raichura. “We were the new kid on the scene, who came from nowhere, and not to just buy it but to take it to another level. It was a challenge trying to tell the locals that we are here to stay, and now we have bought a business and are turning it into something successful.

“We started getting busier and busier, as people found out what we do, the range we carry, and the service we give. We used to stay open for long hours because we knew we needed the money and for the name to go around, and all that work turned it all around.”

About 12 years ago Nyanza had the opportunity to centralise its operations from the two sites it used to operate from, as Raichura explains:

“The site we now use was once owned by Clutch, Brake and Autospares, which Chris Swan’s Finelist bought. Apparently, this was a closed site and Peter Joyner, who is a personal friend of mine, rang me when Finelist collapsed, to say this site is still on the books. I approached the owners and they wanted to get rid of it as long as I didn’t haggle on price.”

Raichura had managed to capture a site that would allow the business to grow, however it took almost 18 months to get planning permission before he could renovate the building.

Since then Nyanza has looked to build on its service offering by creating an e-commerce website which allows customers to shop at any time, and click and collect from store.

“We invested a lot of money into it, and to start with it sounded a crazy idea to build an e-commerce site,” said Raichura. “But today we are fortunate that it is working great and we are getting enquiries from all over. To me it has put us on the map.

“I now think about it as one of the best things we have ever done, as it is another selling tool.”

The creation of a website gives Nyanza customers an online sense of professionalism that Raichura and his team have worked so hard to achieve in branch.

He adds: “We have a company that is ready, and everything is in its place. We have got all the latest MAM computer systems, you look at our stock which is up to scratch, a fully fledged e-commerce site, operative warehouse and we are the complete package as far as independent factors go.”

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CAT Bodyshop Lives: MDS Accident Repair Centre

MDS_inside-2Barrie Dudey on operating a successful bodyshop in what he calls the North London ‘warzone’.

MDS Accident Repair Centre’s location is unique and offers them a huge advantage. It is just minutes away from the A1, M1 and M25, with North London on the doorstep.

Business Manager Barrie Dudey, who has been in the aftermarket for more than 45 years, explains that MDS has been developed in what he describes as a ‘warzone’ in North London.

Dudey first heard about the business when he was the CEO of a national paint company and was asked to speak to a gentleman who had recently opened a bodyshop. Quickly Dudey realised that he was simply an investor who had acquired MDS but had no idea about the automotive aftermarket. But Dudey thought he might be able to help.

“I was involved with a growing insurance company that was looking to reinvent its repair network chain, and I said that a garage in London who I have been working with could be used as a guinea pig site.”

“We would help MDS get a bit of work,” he added. “And put a proper supply chain in place, and it was the start of our working relationship.”

MDS_Barrie-Dudey-2The business was running along nicely, when Dudey received a phone call from the insurance company. It had struck a deal with Tesco and together they would be expanding rapidly with the expected volume of work increasing by 168 percent.

“I thought there was no way I was going to be able to do that volume,” Dudey says. But within two weeks of that conversation a suitable building came up for sale. Dudey persuaded the owner of MDS to invest. He agreed but only under the condition that Dudey would henceforth run the operation.

So Dudey became the Business Manager at MDS and oversaw more than £500,000 of investment revamping the newly leased unit, which included branching into servicing and repair with MDS aiming to exceed £3 million turnover in this financial year.

MDS focuses heavily on ensuring its staff is trained, with each technician being ATA-accredited and using up to date equipment, but one area that Dudey says the business excels in is the customer service it gives.

He added: “Garages were always dingy not very nice places to go to. If you wanted to use the toilet at a garage, you took your life into your own hands.”

Not so at MDS. A lot of the changes implemented by Dudey over the years have been aimed at ensuring the customer experience is the best it can be with sofa, toys and a TV screen for customers in the reception but also office facilities with free Wifi and outside telephone for those who wish to work while their car is in for a service.

All these decisions have required the employees at MDS to embrace a new approach and way of thinking, which Dudey believes is probably the biggest challenge he faces, as he explains: “Getting employees to embrace the change and move away from what was traditional is always a challenge. Tradition has its value without a doubt, and I have got a variety of age groups that work for me and you can’t be without any of them. You need the youth to come out and be educated, but in the same breath you need the experience and the wealth of knowledge of the existing guys which they pass on to the youngsters. The transition between what I see as what was, what is, and what needs to be has been a re-education process.
But everyone has taken ownership of it.”

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Wulf Gaertner sells IMC to boost Meyle’s US market share

Wulf Gaertner sells IMC to boost Meyle’s US market share

Meyle-company-imageGerman aftermarket supplier Wulf Gaertner AG, parent company of Meyle, has announced it has parted ways with its American subsidiary IMC.

The US based IMC has been acquired by US aftermarket heavyweight Autozone Inc, in a deal that has been undisclosed, with Wulf Gaertner AG claiming this decision is seen as the next logical step for the company.

The sale sees Autozone Inc take control of IMC’s headquarters in Los Angeles and 17 other offices across the USA, and this has now allowed Wulf Gaertner to increase its influence by focusing solely on supplying Meyle parts directly to the US market.

Wulf Gaertner himself set up IMC, as a classic exporter with exclusive contracts for the aftermarket, and his American subsidiary was tasked with supplying brand names, mainly for European marques, to garages.

Since then the group has established itself as a manufacturer, coined with the phrase ‘the ones with the better parts’, so the deal is expected to bring large market share increases for both Meyle and Meyle-HD brands.

Autozone a heavyweight in the Central American aftermarket, has already posted sales results totalling $9.5 billion USD for 2014, and it has more than 5000 locations across the USA and Mexico.

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Inside Line: Remy


Remy says that up to date diagnostic equipment is essential when replacing electric steering parts. This is because the Peugeot 207 is fitted with a pinion driven EPS rack – with the ECU integral to the rack rather than remote. The electronics can fail, but also gaiters splitting will cause wear in the rack bar and cause brushes to knock.

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