Archive | February, 2017

LONDON MAYOR PROPOSES DIESEL SCRAPPAGE SCHEME

LONDON MAYOR PROPOSES DIESEL SCRAPPAGE SCHEME

scrappage

A few of the cars from the scrappage scheme in 2009

London Mayor Sadiq Khan has called on government for a national diesel scrappage scheme for older vehicles to help combat air pollution within the capital with incentives to encourage the uptake of electric and hybrid vehicles.

IAAF’s Chief Executive Wendy Williamson, argues that even though this technology is the way forward, a bigger discussion across multiple sectors is needed to tackle the long-term effects of air pollution in and outside of the nation’s capital. She said. “Whenever there’s anything on emissions it seems to be the automotive market is an easy target somehow. Where are people talking about the aerospace industry, farm tractors and rather just picking up on cars all the time, why is the focus not given a broader discussion?”

She added: “Most of the emission problems in London would be fixed if they looked at the black cabs and buses. There’s positive changes happening at the moment, but then there’s no controls over any of the Uber cabs so you could be in a high emission Uber car and have none of the controls that the black cabs are having to conform to”. Williamson also questions where the budget for the £500m project will come from with around 50 percent of diesel vehicles representing the UK car parc.

In a recent interview with The Guardian, Sadiq Khan said. “The toxic state of our air leaves us with no choice but to rid our city of the most polluting diesel vehicles. It is shocking that nearly half of new car sales in the UK are still diesel vehicles and the tax system still incentivises motorists to buy these polluting cars”. The Mayor also announced that he would ‘not rule out’ banning diesel vehicles from London altogether if the high levels of Nitrogen Oxide are not heavily reduced.

If the scrappage scheme goes nationwide, Williamson said the Federation would consult with its members. She concluded: “In fairness, the government has set out quite a robust programme for electric vehicles which are clearly how they see the future. There’s no doubt that hybrids are the way to go but there’s still some way to go with technology yet”.

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GOING ABOVE AND BEYOND CUSTOMER EXPECTATIONS

GOING ABOVE AND BEYOND CUSTOMER EXPECTATIONS

We pay another visit to the Rogers family at Wrexham Motoring Supplies

Jonathan and Alun Rogers

Jonathan and Alun Rogers

As a CAT Award nominee, we thought it was high time for a return visit to accessory store Wrexham Motoring Supplies.

The third generation retailer will hit its 50th milestone next year as an independent supplying garages and ‘DIY mechanics’ in the town of Wrexham. Founder Arthur Jones established the shop in 1968 and kept it solely as a family-run entity that was later entrusted to his daughter Gaynor and son-in-law Alun Rogers after he died in 1971. Since then, Arthur’s grandson Jonathan now heads up the operation alongside his father.

To say the father and son duo were shocked was an understatement after finding out they’d been shortlisted for the Retailer of the Year Award “We were surprised to say the least,” said Jonathan, “I even e-mailed the Editor to find out how we got nominated, but we were very thankful and humbled to have been considered for the award”.

STORE LAYOUT
We felt the Rogers family did not give themselves enough credit for what seemed like a clean and tidy establishment stocking a number of well-known aftermarket brands with customers popping in and out for various items and the occasional chat during our visit. From Bosch wiper blades to Laser tools there were many accessory shop staples hanging up on display behind the counter for technicians and car enthusiasts alike. The middle of the store encompassed a range of low viscosity oils from Millers and Castrol, which were lined up in single file across the shelves; complemented with a variety of car care products and kits for extra road safety and vehicle maintenance.

Store is clean and organised

Store is clean and organised

CUSTOMER SERVICE
“Our fastest selling lines are brake pads, oils, bulbs and filters”, said Alun Rogers. “If someone comes in for a bulb or wiper, we will fit it for them because they’re not the easiest thing to fit, and won’t charge for fitment as we’ll hopefully see the customer return later”. Jonathan concurs, explaining that the driving force behind the retailer was going beyond customer expectations with a decent range and free fitting. “We bank on the personal side of the continual customer where most of them come back. Some wipers can take up to ten minutes to fit but we don’t charge for this because we want to help our customers.” he said, adding that the firm also responds to call-outs from garages and DIY enthusiasts for vehicles in need of a jump-start.

Although competition is quite fierce in the area with the likes of ECP and CES just a short distance from the store, Jonathan reiterates the fact that customer service has been a key element to keeping the business afloat while standing out against the local competition. “Our main competitors around here are CES, Euro Car Parts and the LVW Group’s Rollings”, Jonathan continued: “Personal service makes us stand out and we still maintain an element of being a bit ‘old fashioned’ where we’re up-to-date with everything. We offer personal services, and customer satisfaction is our top priority, which is why we’re still here because we’ve become close friends with our customers”.

PRODUCTS
More recently, the Rogers family have extended their product portfolio by supplying Wix Filters and introducing welding gas. Jonathan said the introduction of gas came into effect due to growing customer demand and no rental charges on the cylinders.

Being a UAN member also has its perks allowing the firm to attain more ‘buying power’ from aftermarket brands at cheaper rates. Additionally, the membership offers seasonal promotions that the Rogers can take advantage off as and when required. The store’s website and Facebook channels has been a strong source for advertising and increasing its client Rolodex, as Jonathan points out. “We have a Facebook account and website which we are in the process of updating. We also do some local advertising at car rallies and the Wrexham Football Club”.

For the near future, the team have no drastic expansion plans, apart from continuing Arthur’s legacy and growing their customer base with some more clients already coming onto the books in due course. We look forward to revisiting the Rogers Family for another brew in 2018.

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YEAR END TAX PLANNING TIPS

YEAR END TAX PLANNING TIPS

Don't leave it until financial New Years Eve

Don’t leave it until financial New Years Eve

Forward tax planning might not be at the front of your mind right now, but the end of the 2016/17 tax year, April 5, 2017, is just around the corner. If you made a New Year’s resolution to get a tighter grip on your finances this year, now’s the time to act – before it’s too late.

INCOME TAX
For those in business there’s plenty to think about. Starting first with Income Tax, watch out if you’re approaching a tax threshold, or find yourself in a marginal relief band. If you are one of those lucky souls, you may want to act to put your tax affairs into order before 5 April 2017.

There are several thresholds for the 2016/2017 tax year that you need to be aware of. Breach any and you’ll pay more tax:

■ Higher rate income tax band. Anything over £43,001 is taxed at 40 percent.
■ High income child benefit charge threshold which means that child benefit begins to be clawed back once income exceeds £50000.
■ Personal allowance reduction threshold where the personal allowance of £11,000 is reduced by £1 for every £2 above £100,000.
■ Additional rate income tax band where income above £150,000 is taxed at 45 percent

In addition, two new tax allowances became available from 6 April 2016. They’re good news for some, but mixed blessing for others, so it’s well worth being aware of them.

So, bearing these thresholds in mind, there are some legitimate tax planning options to avoid an eye-watering tax bill including:

■ Deferring your income to the following year if you expect a lower level of income then;
■ Making pension contributions for yourself and your family;
■ Transferring shares or bonds to your spouse to make the most of the dividend nil band and savings allowance;
■ Switching your investments into tax-efficient investment schemes; and
■ Making donations to charity.

TAX RELIEF
There are several ways to reduce a business owner’s tax bill while keeping essential cash in the business.

Carry back trading losses
If you’re self-employed, any trading losses that you make in the year can either be set against your other income as a current year tax deduction, or carried back against income in the previous tax year to reduce your previous year’s tax liability (and gain a cash tax refund).

In terms of Corporation Tax, the Finance Bill 2017 will reform the loss relief mechanism from April 2017. On a positive note, it means you will be able to offset trading losses against all types of past or future profits. However, the loss that you can offset in any given year will be restricted to 50 percent of the taxable profits for that year.

Optimising your capital losses
Next, any capital loss you make from selling your assets in 2016/17 will automatically be set against your taxable income for that year first. After that, you can elect for any remaining capital loss to be carried back to the previous year, or do nothing and let the loss be carried forward indefinitely against future years.

TAX-EFFICIENT PENSIONS
Tax-free pension contributions
For most people, making pension contributions is a tax- efficient way to put money aside. Not only do you get tax relief on your pension contributions, recent changes have also made pension schemes more flexible, allowing you to draw down the pension pot before retirement.

When you pay into a pension, you receive tax relief on your pension contributions. The tax relief is at the highest rate of income tax that you pay. There are limits to what can be paid in.

As a business
If you own your own company, making pension contributions to yourself is a great way to extract value from your business.

On top of the personal income tax relief, pension contributions give corporation tax deductions to the company. Further, because pension contributions are a non-taxable benefit, both the company and the employee can save on national insurance contributions. As an employer and company owner, it’s well worth thinking about exchanging some of your and your employees’ salaries and taxable benefits for larger pension contributions.

If you have a large pension pot (over £1m) or have a taxable income over £110,000, new changes from 2016 can affect you, so think about seeking professional advice.

GETTING MORE OUT OF YOUR INVESTMENTS
Lastly, with interest in high- street banks still standing at an all-time low, you may be considering ways of making your money work harder for you. Some investments might prove a tax-efficient alternative to savings, if you have the appetite for risk.

One recommendation would be to load up your ISAs, to benefit from tax-free income and capital gains. Adult UK residents can put up to £15,240 each into savings, investments or a combination of both. In addition, parents can pay up to £4,080 per child into a junior ISA.

First-time buyers can now save up to £200 per month over four years in the new help-to- buy ISA, and get a 25 percent tax-free bonus capped at £3,000 for £12,000.

There are also several other tax efficient investment schemes such as the enterprise investment scheme, investing directly in an unlisted company, venture capital trusts, the Seed Enterprise Investment Scheme, Innovative Finance ISAs, and social investment tax reliefs. It’s worth noting that they are high risk, so consider these options only if you are a seasoned active investor.

Posted in CAT Know-How, Factor & Supplier News, Garage News, News, Retailer NewsComments (0)

BODYSHOP DATA THEFT: ICO RAID HOUSE

BODYSHOP DATA THEFT: ICO RAID HOUSE

Theft of personal data is still common

Theft of personal data is still common

The Information Commissioners Office (ICO) has searched a house in Palmers Green, North London after the Nationwide Accident Repairs Services (NARS) reported illegal activity into its customer database.

NARS told investigators that its computer system had been hacked in order to obtain customer car repair estimates containing personal data.

The ICO believes that the stolen information may have been sold onto crooks that
call people who have had car crashes. “Our experience shows that unscrupulous people access personal data about car accidents to sell it on to marketing firms, who use the details to make nuisance calls”, said Enforcement Manager Mike Shaw. “We searched this house to gather more evidence as we have reason to believe that a person living at this address has illegally accessed personal information”.

NARS has confirmed the illegal activity is not emitted from a person working at the company.

Responding to the investigation, Jason Moseley, Director of RMI Bodyshops, said: “We are delighted that further actions are being taken against this criminal activity. Our trade association stands firmly in support of NARS and others for their work with the ICO”.

Theft of personal data is increasingly common as criminals find the risks are significantly reduced compared with other types of crime.

Posted in Blogs, Factor & Supplier News, Garage News, News, UncategorisedComments (0)

PAGID CUSTOMER WINS ONCE-IN-A-LIFETIME TRIP

PAGID CUSTOMER WINS ONCE-IN-A-LIFETIME TRIP

PROMOTION ARTICLE ON BEHALF OF PAGID

northern_lights_1

Pagid, the UK’s biggest-selling braking brand, is sending one lucky customer on a once-in-a-lifetime trip to the world-famous Ice Hotel in Sweden!

Jari Nordman from LCV Hire Solutions in Loughborough will soon be off to the Arctic Circle for an amazing four-day trip that includes a dog-sled wilderness adventure, an expedition to search for the magical Northern Lights and of course, a stay in this unique hotel carved from ice. The all-expenses paid trip includes return flights, accommodation, excursions and refreshments throughout.

To win this incredible prize, Jari simply registered his recent Pagid purchases from Euro Car Parts on pagidwinter.com and was lucky enough to bag the first prize. Fifteen prizes were available in total, with runners up receiving Pagid limited edition ‘The North Face’ winter jackets or Pagid ‘Ready for Anything’ winter packs.

Sadie Jonas, Pagid Business Development Manager IAM said, “As market leaders, Pagid takes its responsibilities seriously and for this reason, we developed a full winter driving campaign to help spread the message of safer driving in hazardous conditions. The Pagid Winter competition is all part of Pagid’s commitment to garages, workshops and mechanics to give something back to our loyal customers, and to stay engaged with our audiences”.

Pagid would like to thank all competition entrants and remind customers to stay tuned to Pagid’s websites and social media channels – search for ‘Pagid UK’ on Facebook and Twitter – for more great opportunities during 2017.

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‘CUSTOMERS ARE ANGRY’ DAVID MASSEY TELLS TV VIEWERS

‘CUSTOMERS ARE ANGRY’ DAVID MASSEY TELLS TV VIEWERS

screen-shot-2017-02-16-at-11-58-53David Massey of ADS Preston has appeared on the BBC’s One Show to talk about the issues facing the owners of diesel car owners.

“Diesel cars are now subject to much more stringent testing… In my opinion these cars now have a limited shelf life” Massey told reporter Vicky Butler-Henderson during a segment that sought to explain why the danger of diesel emissions have come back on the political agenda.

“A lot of customers are very angry. They were promised by government that the cars were cheap to run, buy and repair, but this is no longer the case” added Massey.

The feature also included Greg Avery, an Essex-based car dealer who noted a drop in demand for diesel cars by about a quarter as well as a shot interview with John Prescott, who was Transport Minister at the time that the government encouraged the up-take of diesel fuel.

Butler-Henderson talked about the possibility of a new scrappage scheme and offered a few practical tips for motorists to pollute less when using their cars.

Meanwhile, both David and Frank Massey are preparing for another edition of the AutoInform training event, which will be held in March at GTG Scotland.

Posted in Factor & Supplier News, Garage News, Latest News, NewsComments (0)

REMOVING SUSPENSION BOLTS WITH MINI DUCTOR VENOM

REMOVING SUSPENSION BOLTS WITH MINI DUCTOR VENOM

PROMOTIONAL ARTICLE ON BEHALF OF INDUCTION INNOVATIONS

 

 

Removing a rusted, corroded, or locked suspension bolt is often a lengthy, difficult and frustrating task, especially if using a ratchet wrench. It usually requires the application of penetrating fluid, or blasting the area with a torch – this is time consuming, can cause unwanted damage and it’s a potential risk to your safety.

However, help is at hand. The Mini-Ductor® Venom™ handheld induction heating tool heats metal parts in seconds using invisible, flameless heat.

This allows all types of adhesives bonded to metal, fasteners bonded with thread lock compound, and seized hardware to be removed and released much quicker and safer than by traditional naked flame heating.

Using a torch leads to heat being blown away from the load, wasting its energy and transferring its heat to unwanted areas. With the Mini-Ductor® Venom™ nearly all the energy pulled is applied to the load, using invisible heat, making the tool faster and more energy efficient.

Mechanics do not need to run the risk of using a torch which could damage the rubber ball joint, or the surrounding area.

The new tool improves workshop health & safety, saves time and reduces costs by being more efficient at removing rusted, corroded parts than by using a naked flame or other methods. And because the surrounding area is not damaged, the repair time is significantly reduced.

Apart from the increased safety benefits, it is estimated the use of the Venom™ can increase a garage’s part removal and repair productivity by over 50%.

How to remove a stubborn steering bolt easily with the Mini-Ductor® Venom™

Equipment needed: Heat resistant gloves, overalls, goggles and a respirator mask (if smoke will be produced from heating).

Knowledge required: A well-reviewed proficiency of the tools safety and operating instructions.

Step 1: Fit Correct Size Coil
Coils come in different diameters to suit different nut sizes.

step_1

Step 2: Bend the Coil to fit

step-2

Step 3: Attach Coil Using Twist Lock™
Coils lock down with one simple turn (no more thumb screws).

step-3

Step 4: Clean area with wire brush
Remove dirt and grease.

step_4

Step 5: Heat the nut for 15-20 seconds
Be cautious not to overheat or turn red hot.

step_5

Step 6: Use a selected tool to unscrew the nut.
Dispose of excessively heated hardware.

step6

To watch a video of this step by step guide, visit www.youtube.com/user/theinductoruk

Special Offer
For the month of February 2017 all orders for the Mini-Ductor® Venom™ will receive a free coil kit worth £125 + VAT.

Applications
Venom uses include removing/releasing the following:

• ABS sensors
• Brake bleeder nuts
• Corroded exhaust
• Fuel tank straps
• Heat treating
• Heavy undercoating’s applied over hardware
• Inline connectors
• Metal fabrication
• Manifold bolts
• O2 sensors
• Seat belt bolts
• Soft hail dents
• Steering/suspension components
• Tie rod sleeves/ends
• Truck bed bolts
• U-bolts
• Grease nipples/fittings

To order, or to find out more about the Mini-Ductor® Venom™ and its wide variety of applications, call 01953 859138, email info@theinductor.co.uk or visit http://theinductor.co.uk/index.php?route=product/product&product_id=78

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CAT AWARDS MOVES TO MANCHESTER

CAT AWARDS MOVES TO MANCHESTER

rsz_cat_awards_101The annual CAT Awards have taken place at the new venue of the Lowry Hotel in Manchester – known to sports fans as where José Mourinho lives.

More than 120 professionals from across the aftermarket enjoyed a networking session and a lunch before the Award ceremony.

Over the past ten years, a CAT Award has become the aftermarket’s most coveted trophy. The prizes are given in eight categories, which include recognition for motor factor chains as well as for individual teams, as voted for by CAT’s readers.

There is also an Achievement Award, which recognises an individual that has made an outstanding contribution to the aftermarket. This year, the Award went to Wendy Williamson, the Chief Exec of the Independent Automotive Aftermarket Federation trade body in recognition for her work in representing the sector to government and to the public.

CAT Editor, Greg Whitaker said: “The number of votes cast in the Awards was the highest we’ve ever had. Excitingly, the margin between first and second place in two of the categories is the narrowest it has ever been. My thanks go to all the sponsors, nominees and readers who made the event a success”.

Following the Awards lunch, networking continued with the CAT team until the small hours of Saturday morning.

 

The winners are as follows:

Supplier of the Year (sponsored by PG Automotive)            FPS

Retailer of the Year (sponsored by Haynes)                        Wrexham Motoring Supplies

Factor Chain of the Year (sponsored by Nissens)            Parts Alliance Southwest

Factor Team of the Year (sponsored by Motaquip)            Auto Supplies Chesterfield

Large Garage/Garage Chain (sponsored by Haynes Pro)            D&D Autos

Independent Garage of the Year (sponsored by Bosal)            Main Street Garage

Achievement Award (sponsored by Impression Communications) Wendy Williamson

Special Recognition (sponsored by Mannol UK) LVW

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AAG ACQUIRE MULTIPLE FACTORS WITH TURNOVER OF EU 44.1M

AAG ACQUIRE MULTIPLE FACTORS WITH TURNOVER OF EU 44.1M

Trading organisation, Alliance Automotive Group has confirmed that it acquired six UK businesses in the last quarter worth a total turnover of EU44.1m, with another two more recent purchases yet to be confirmed.

The 19-branch Mill Auto was the best-known acquisition by the trading group, with the annual turnover amount confirmed as EU 36.7m. The next highest value was Stockport-based CV Parts with turnover of EU 2.1m.

Other light vehicle distributor acquisitions include Keighley-based KG Motaquip, Hartlepool-based Advanced Motor Components and Newcastle upon Tyne based Northumbrian Motor Factors, each of which are single-branch factors.

Cargo Motor Factors, based in Newcastle under Lyme in Staffordshire was also bought.

Within the past week, there have been reports that a multi-branch factor in the North of England and a single branch firm in the South East have also been acquired.

Ed’s note: An earlier version of this story confused sale price and turnover. Apologies for any confusion it may have caused. 

 

 

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WHERE EMPLOYERS GO WRONG

WHERE EMPLOYERS GO WRONG

Human capital is more than just a resource, it is your strongest asset – so look after it writes Adam Bernstein

Employees are a firm’s greatest asset and they’re probably the most expensive too. So why is it that some employers and managers seem hell bent on treating their staff so poorly? Why do they create ‘them and us’ divisions without a care?

Having a unified and happy work force is critical to success. Employees can make or break an organisation. Staff don’t have to go the extra mile, they can upset a customer base, and they will leave for other opportunities taking both knowledge and customers
with them.

Any manager worth their salt knows that recruitment of replacements is both expensive and disruptive.

FIVE CAUSES FOR CONCERN
Lee Ashwood, a Senior Associate in the employment department of law firm Eversheds, reckons that there are a number of common causes of employee malcontent.

In his experience, and in no particular order, there are five key areas of concern.“The first”, says Ashwood, “is company sick pay being withheld in situations where the employer has a discretion over the payment.” From his point of view, those genuinely unwell consider the withholding of monies as an arbitrary penalty.

Next he sees real and sometimes bitter disputes over pay “in relation to hours worked, what constitutes overtime and, of course, simply not being paid enough in their opinion”. The issue at hand is that the web has made salary and pay more transparent and staff consider it their right to be paid the market rate. A number of cases on this have been brought and won by employees.

Thirdly, and this is a big problem for Ashwood, is inconsistency in treatment: “I’ve seen on many occasions situations where an employee feels that they are always given the worst tasks to complete, have not been allowed time off at short notice when others have in the past, or have not had the perks that others have been given in similar circumstances.”

Fourth on the list, and one that many can attest to, is an employee thinking that their workload is too much or that work has not been distributed evenly. This disparity is a real cause of employee stress that can lead to an employer either paying for employee sickness and lost production or finding themselves in a tribunal.

The last cause for concern for Ashwood fits under the heading of bullying by managers and colleagues. Indeed, a recent report by the arbitration service ACAS has found that workplace bullying may actually be on the rise, with ACAS receiving around 20,000 calls relating to bullying each year, more than ever before.thinkstockphotos-627390700

STAFF RETENTION
Points raised about staff retention are true in to all businesses, but it is perhaps factors that rely most on having bright and committed individuals on their teams. However, it is exactly because these people are both bright and an asset, that rival firms will try and poach them… and if the employee thinks they are getting a raw deal at their current employer they will move. Interestingly, research shows that this rarely has much to do with money – more often than not it is to do with how they perceive themselves to be valued by the company. Consider the number of Unipart Automotive employees who ‘defected’ to other companies well before the firm went bust in 2014. If employees think there is a lack of opportunity then there will likely be a high turnover rate.

STAFF APPRECIATION
So with the scene set, why do employers make mistakes? Do they misunderstand the law? Do they deliberately ignore the process? Or are they simply failing to appreciate the value and views of their staff?

With his lawyer’s hat on, Ashwood thinks that “making mistakes in not following what the law requires is understandable as it is often complex” and not well-known. “However,” he adds, “if you treat staff with empathy and respect, you rarely give them a reason to check to see if you are treating them in accordance with the law. It is not appreciating this point that leads to very common mistakes which in turn lead to disgruntled staff, grievances being raised or, worse, Employment Tribunal claims”.

CLAIMS ARE STILL BEING MADE
July 2013 saw the introduction of tribunal fees paid by claimants and although the number of claims has fallen from 50,000 in the first quarter of 2013 to just over 17,000 in the fourth quarter of 2015, an employee claim is not something that employers should welcome. Indeed, in a March 2015 report in the Daily Mail, The British Chambers of Commerce estimated (then) that the average cost to a business of defending itself at tribunal was £8,500 while the average cost of agreeing a settlement was £5,400.

BRING ME SOLUTIONS
The most obvious solution to counter discontent is for employers to take time to consider the impact of a decision on the employee in question; explain the reasons for the decision; and listen to any objection the employee may have about the decision. Following this course of action would make a number of employment lawyers very and distinctly unemployed.

Moving on, the better employer understands the importance of employee motivation, something that Richard Branson is well known for. In an April 2015 blog, How to keep your best staff, Branson underscores one of his key principles…that staff matter: “Making money or moving up the corporate ladder is no longer considered the be all and end all of career success. Today, one of the biggest indicators of success is purpose. And, in a world where purpose reigns supreme, it’s only natural for people to want to be heard and have their opinions valued.”

This logic is noted by Ashwood who understands that every staff member is likely to have different reasons and motivations for coming to work: “Just because you are solely focused on making your business as profitable as possible and would be prepared to work all hours to do this, does not mean others are or should be judged negatively because they are not. This means you should not take staff for granted and should try to tap into what motivates them in order to improve their performance.”

MOTIVATION
So let’s look at motivation. In simple terms, people work because they are either extrinsically or intrinsically motivated. The former is the poorer relation. In essence, it uses bribes to get staff to work harder – pay, holiday or some other reward. The problem is that the efficacy of an extrinsic motivator wanes given time and once the employee becomes disgruntled with the amount of tax charged to the ‘bribe’. Alternatively, and more preferable, is the pursuit of intrinsic motivation where staff do something because they want to do it. It’s the very reason why someone will willingly work through their lunch hour or will go beyond the call of duty to help a customer.

To be a successful manager that can instil intrinsic motivation within employees requires an ability to understand what an employee can do and also what they like to do. These goals can be matched in a number of ways.

Firstly, managers should help staff to develop themselves so that they maintain their market potential. Ignore this and they’ll leave for a firm that will. Next consider that staff now want a good work-life balance because after all, there’s no point being the richest man in the cemetery. Not everyone works for money – it’s the ‘eat to live’ rather than the ‘live to eat’ perspective.

Of course, businesses are not democracies, but nevertheless, staff like to feel that they have some level of input to decisions that affect them. The web has clearly exacerbated the importance of this point and firms that keep employees in the dark will eventually lose out to rumour and gossip.

Firms that don’t treat staff like automatons and who instead offer interesting tasks will keep employees more firmly engaged. It’s a sad function of modern life that people nowadays have shorter attention spans, something that can be squarely blamed on smartphones.

And lastly, staff bask in the glow of recognition for their efforts. Positive feedback and constructive criticism will do wonders for keeping an individual within a firm with velvet handcuffs.

To sum up the mantra for managers must be to look beyond the balance sheet and to those that are the backbone of the business. Get it right and employers will be on to a winner. Get it wrong and it’ll surely be the death knell of the firm.

Posted in CAT Know-How, Factor & Supplier News, Garage News, News, Retailer NewsComments (0)

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