Archive | June, 2018

CUSTOMER DETAILS COMPROMISED AFTER SNAP-ON HACK

CUSTOMER DETAILS COMPROMISED AFTER SNAP-ON HACK

Tool and equipment supplier Snap-on has been admitted to having it’s sales website hacked and UK customer data compromised.

Names and email addresses of registered customers were taken from the buy1.snapon site. Credit card or other payment details remain secure as these are processed by a secure third party and are not on Snap-on’s database.

The firm learnt of the breach with the assistance of a cybersecurity company and immediately informed the FBI. Affected customers then received a letter from the company explaining the situation.

Countries affected by the incident include the UK as well as New Zealand, Australia and Canada. Although the company is U.S based, the online platform has not been used domestically since 2013.

At Snap-on, we understand the importance of our customer’s information and we are working continually to strengthen our security systems and protect our customers’ data” the company said in a statement after confirming the facts of the breach.  At the time of writing, the affected site remains offline.

Posted in Factor & Supplier News, Garage News, Latest News, NewsComments (0)

ASA RAP FOR CAR DATA CHECK COMPANY

ASA RAP FOR CAR DATA CHECK COMPANY

The Advertising Standards Authority has upheld two complaints against Cazana, a vehicle data checking company. Both complainants alleged that the firm didn’t sell checks for the advertised price, and one believed that a claim that the company offered ‘UK’s most comprehensive car check’ was misleading and couldn’t be substantiated.

In response Cazana said that a “car check” typically referred to provenance checks against standard database content from the DVLA, DVSA, police and insurers. Cazana maintained that, in addition to those checks, theirs were the only checks that showed the previous sales history and images of vehicles and a retail valuation sourced from the details of vehicles that were currently for sale.

 

However, the advertising body didn’t agree. The ASA considered consumers would interpret the claim to mean that the vehicle check undertaken by Cazana covered more aspects of the vehicle and its history and provided more information than checks undertaken by other providers. It said: “To substantiate the claim, we expected Cazana to hold information that compared Cazana’s checks with those provided by their competitors and which showed that Cazana’s checks covered more aspects and provided more information. Because Cazana did not hold that information, we concluded that the claim was misleading”.

The ASA also agreed with the complainants on the issue of pricing. “We understood from one complainant, however, that the check advertised for £1.79 in ad (b) did not include the finance check that the ad referred to, and from the second complainant that the “Total” or “Complete” checks offered for £3.99 in ads (a) and (c) respectively did not provide a number of additional checks that were included in the “gold check” offered by Cazana for £9.99″ said the ASA in its adjudication. “Because the advertised checks were not available for the prices shown in the ads, we concluded that the ads were misleading”.

The ads must not appear again in the current form. The ASA also told Cazana not to make claims about the extent of their checks in comparison with those of their competitors unless they held adequate evidence, and to ensure that, if ads suggested that a check was available at a particular price, that was the correct price for that check.

 

Posted in Factor & Supplier News, Garage News, Latest News, NewsComments (0)

BOSAL CALLS IN THE ADMINISTRATORS

BOSAL CALLS IN THE ADMINISTRATORS

Preston-based emissions parts manufacturer Bosal has called in the administrators.

Julien Irving and Andrew Poxon of Leonard Curtis Business Rescue and Recovery will attempt to find a buyer for the firm, properly called Bosal Automotive and Industrial Components (BAIC) ltd. 

In January this year Bosal sold off its aftermarket tow bar and automotive carrier and protection system businesses to TowerBrook Capital Partners as part of a restructuring programme that the company had called ‘Grow-Fix-Divest’. At the time, the company boasted of a ‘sound financial position’ and said it was going to use the (undisclosed) proceeds to clear all senior debt and to invest in the exhaust division.

However, a notice in the London Gazette confirmed that administrators had been appointed on June 5th.

The company previously went into administration in 2013. At the time it blamed competition from Eastern Europe and long-lasting stainless steel reducing the frequency of exhaust replacements. It also blamed its own former employees, who took it to court over redundancy payments. The company later bought itself out of administration.

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REINVENTING THE WHEEL

Promotional article on behalf of Euro Car Parts

 

 

Helen Robinson, Marketing Director at Euro Car Parts, explains how the independent aftermarket can tap into additional revenue streams through its new Intelligent Repair Programme.

 

A recent survey by RAC Insurance* found that two-thirds of UK motorists have suffered damage to their vehicles in small car park scrapes, with scuffed alloy wheels one of the most common results.

 

For independent workshops, this sort of repair work is an excellent profit opportunity. The ability to restore scuffed and kerbed wheels to pre-collision condition is a unique selling point that helps customers stay on the right side of Personal Contract Purchases (PCP), and return their vehicles in good condition. By offering this as a remote, portable service, technicians can carry out repairs wherever the customer happens to be, making the process even more convenient for motorists.

 

Euro Car Parts recently launched our new Intelligent Repair Programme for repairers and bodyshops, enabling technicians to complete minor body repairs in rapid time. Since then, the number of small businesses carrying out intelligent repair work across the UK has grown; a demand largely driven by rising insurance excesses. Customers involved in a minor scrape are now looking to the independent aftermarket to carry out small repairs and managing the cost themselves, rather than paying a sizeable insurance excess.

 

Bringing together the vast stock range and availability of Euro Car Parts and LKQ Coatings, along with the specialist service and support provided by our Workshop Solutions team, our Intelligent Repair Programme helps workshops respond to this demand. The programme allows repairers to access the latest equipment for wheel refurbishment, windscreen and interior repair, cosmetic paint and paint-less dent work, in addition to both static and mobile spray booths. IMI-accredited training is also provided.

 

We also work closely with repairers to install additional intelligent repair equipment on site at the workshop, to upsell minor repairs as part of a routine service. Our Workshop Solutions team assesses an existing premises, installs wheel preparation units, aquablast machines and powder coating tools, in addition to training technicians in this specialist area, bringing the machinery and skill of the bodyshop into independent workshops.

 

Not only does our Intelligent Repair Programme help repairers offer additional work, it also provides existing bodyshops with an effective way of reducing key-to-key times.

 

Euro Car Parts’ Intelligent Repair Programme is just another way that we are helping independent repairers to satisfy the ever-changing needs of customers. With experience throughout the aftermarket, and both parts and support instantly available, we’re helping independent repair booths pop up all around the country, making accident repair accessible to a whole new audience.

 

For more information about Euro Car Parts’ Intelligent Repair Programme, visit https://omnipart.eurocarparts.com/

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DIGRAPH ACQUIRES EUROPART OLDBURY

DIGRAPH ACQUIRES EUROPART OLDBURY

The Oldbury branch of German truck factor and garage equipment supplier Europart has been acquired by rival factor Digraph. Terms of the deal have not been disclosed, though the existing team will remain and the business will be renamed and rebranded in the Digraph style.

Sukhbir Kapoor, Chief Executive Officer at Digraph, commented: “Europart has a strong national presence as well as a traditional, local customer base. The acquisition enables us to provide customers nationwide with an even quicker, more efficient response from our branches as we continue to build on Digraph’s reputation for exemplary service. We are planning further investments and additions to our branch network as we continue to shake up the commercial vehicle sector.”

Europart has no previous connection with the similarly-named Euro Car Parts, although Digraph received significant investment from Sukhpal Singh Ahluwalia, founder and Executive Chairman of Euro Car Parts in September 2017.

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MARATHON TO DISTRIBUTE WAI COMPONENTS

MARATHON TO DISTRIBUTE WAI COMPONENTS

Independent distributor Marathon Warehouse Distribution has signed a deal with component manufacturer WAI Global to stock and deliver its range which includes starters, alternators and window regulators among other items.  

Marathon offers a  same-day service, which can reach around 85 percent of the UK’s population.

WAI customer stock orders will continue to be supplied through the company’s Bognor Regis warehouse on a next day delivery service, but with the implementation of the same day service, the plan is to bring WAI closer to the motor factor and ensure immediate access to ‘grey tail’ products.

Colin Fisher and Richard Welland

Richard Welland, WAI Global UK Managing Director, said: “There’s no denying the UK automotive aftermarket is changing at an alarming rate. In the past few years, we have worked to bring the WAI brand closer to motor factors and garages, meeting their demand for an almost instant parts supply.

Colin Fisher, Marathon Warehouse Distribution Sales and Marketing Director, said: “The ambition of WAI matches our own and we’re delighted to be stocking the widest range of WAI products and supplying the brand to motor factors on a frequent same day basis. We’re an independent national warehouse distributor and our logistics platform has to be able to offer motor factor customers a full range of high quality products both quickly and efficiently.”

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PEOPLE NEWS: SUKHBIR KAPOOR APPOINTED CEO OF DIGRAPH

PEOPLE NEWS: SUKHBIR KAPOOR APPOINTED CEO OF DIGRAPH

CV factor Digraph, has announced the appointment of Sukhbir Kapoor as Chief Executive Officer.

Kapoor brings with him a wealth of industry experience. He helped expand the Euro Car Parts network to over 300 branches, having held several senior management positions within product and marketing, logistics, supply chain and branch operations.  Prior to moving to the UK, Sukhbir’s career started at Gabriel, ArvinMeritor and latterly Federal Mogul Corporation based in India, Singapore and the USA.

Chairman of Digraph, Sukhpal Singh Ahluwalia, said: “Sukhbir is a key appointment in the future growth of Digraph. As a business, Digraph is renowned for its outstanding customer service and willingness to go the extra mile for customers. We are working hard to maintain this ethos while growing the business through existing industry connections and resource.

Posted in Factor & Supplier News, Garage News, Latest News, News, special newsComments (0)

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