INDUSTRY REACTS AS 4-1-1 MOT IS SCRAPPED

INDUSTRY REACTS AS 4-1-1 MOT IS SCRAPPED

Following the news that a proposal to change the frequency of the first MOT test to four years instead of three has been scrapped by the government, the industry has reacted with delight.

The IAAFs Wendy Williamson said: “It is an understatement to say that we are delighted that these plans have now been scrapped, which comes as a result of all the hard efforts of IAAF as well as the whole of the industry. From the outset, we’ve vigorously fought these proposals, which threatened not just the aftermarket but more crucially, motorists’ safety.

“To ensure as safe and cost-effective motoring as possible, motorists must have their vehicle inspected and serviced regularly. Given that figures suggest one in five vehicles fail their MOT in the first three years, moving to an extended testing period would have potentially caused more accidents and fatalities due to defective vehicles on UK roads.”

The federation has worked relentlessly alongside other industry bodies to fight the unwelcome legislation and is part of the ProMOTe campaign being run by the AALG (Automotive Aftermarket Liaison Group) to protect the safety of all road users.

The VMs dealer networks have also welcomed the proposal. Sue Robinson, Director of the RMI’s National Franchised Dealer Assoc. commented: “The NFDA had previously highlighted the potentially devastating road safety implications which extending the date of the first MoT from three to four years might have had. It is extremely positive to see that the government has acknowledged this.”

Also welcoming the news are factor groups. ECP’s CEO Martin Gray said: “We applaud the Minister’s decision to put road safety first. As we highlighted in our consultation to the government around 17% of cars fail their first MoT on their initial attempt, so extending a car’s first MoT to four years could have resulted in an extra 410,000 unsafe cars on the roads and risk higher accident rates. The three-year-for-first MoT system ensures vehicle defects are picked up and remedied quickly, to ensure the safety of all road users”.

“We’d like to thank all those in the industry petitioned the government. It is our belief, and that of the wider sector, that road users’ safety will be maintained as a result of this decision.”

However, not everyone is delighted with the decision. A poster on the Daily Express website set the tone for the majority of reader comments by saying: “Again rip off UK. In Spain first MOT at four years and then every two years until the vehicle is ten years old then every year. Garages must have done a lot of lobbying”.

Mixed responses for 4-1-1 proposition

 

 

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TRADE CONNECTIONS KEEP OBD PORT OPEN

TRADE CONNECTIONS KEEP OBD PORT OPEN

The latest rumblings from Europe are that the OBD port will remain to be fitted to vehicles, even in the age of ‘over the air’ diagnostics and software updates.

Lobbying from various trade groups, both in the UK and on the Continent have persuaded the EU council’s main preparatory body has agreed that the socket should remain.

All is not plain sailing however. There is still the possibility of the legislation being vetoed as it has to be voted on by both the EU Parliament and the EU Council, plus the ruling states that the port only has to work ‘when the vehicle is in motion’, meaning VMs could still get around key-on-engine-off diagnostics.

The IAAF was one of the trade bodies involved in the negotiations. Chief Executive Wendy Williamson said: “This is fantastic news, and although not the end game it’s a significant step towards keeping the OBD port alive.

“The missing OBD connector would impact not just on garages but the entire spare parts supply chain including manufacturers, distributors, producers of diagnostic equipment and dedicated software for the OBD connector, as well as millions of consumers who would no longer have a competitive choice in vehicle servicing and repair.”

The agreement will now need to be approved by the EP IMCO Committee before it is submitted for approval. If approved by the European Parliament, the new regulation will come into play from 1 September 2020.

 

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CLUBBING WITH THE TRADE

CLUBBING WITH THE TRADE

Mitch Cameron shows us around a relocated TPS Branch in Slough.

New logo on signage

You have probably noticed the quiet growth of trade clubs over the past decade. At first, these were a way for the VMs to get the independent garages that wouldn’t normally consider queuing at a franchise’s parts counter to use genuine parts.

The idea worked, and today some of the clubs are as busy, and as lean and sales-focussed, as any branch of an all-makes factor chain.

Take TPS for example. Launched 11 years ago the trade counter started its first month with four branches selling mostly dealer-only parts and bodyshop supplies. Today, it has a nationwide network of 75 centres and has recently been through a programme of modernisation and rebranding.

To find out what these changes mean in practical terms, we’ve headed west to the Berkshire town of Slough to have a look at a branch that has recently relocated to a more modern site.

When we arrive at the allotted (and very precise) time of 11.15, the first thing to notice is the large signs across the driveway. “We were one of the first to receive the new branding” said Branch Manager Mitch Cameron, adding that the new silver logo (TPS originally stood for Trade Parts Specialists, but now has no official designation) looks very professional when combined with the new corporate colour scheme.

The new look continues inside the building, as staff are wearing a redesigned uniform that matches the silver logo. Customers, according to Cameron, appreciate all of these tweaks. “We hear a lot from the front counter that it is a pleasant place to get parts from” he said.

Actually, a partition screen between the counter and the telesales floor has a dual role as on the reverse it has a large sales board, filled with targets broken down in ways that no doubt makes sense to the nine people rattling the phones.

FIGURES
While the board of figures doesn’t mean a lot to us, it is clearly very important to Cameron and the team as monthly targets are broken down into weekly, daily and even hourly productivity goals. Like most factor branches, there is a morning rush, which finishes just after 11 (hence the time we were given to arrive) followed be a spike in activity in the early afternoon, mostly from garages who want to make sure their parts are ordered ahead of a vehicle arriving first thing in the morning.

Part of the programme of branch modernisation is a phone system that will be able to monitor call volumes, lengths, number of outgoing and incoming and so on. “When we get it, it will give us a much better handle on what the peaks are during the day” explained Cameron, adding that, in common with the practice at most factors, each operator has their own list of ‘regular’ clients that they build up a relationship with and a few customers can be in touch with the branch ‘seven or eight times a day’. One of the team is a bodyshop specialist, so he deals with the panel beaters around the town.

9,000 items including many crash repair parts

Another relatively new system is a ‘gap analysis’ tool, something many readers in factors may well be familiar with. Simply put, it looks at what customers have been purchasing alongside what they haven’t been. For example, a customer might buy many sets of brake pads from the factor, but never any hydraulic fluid. The tool can pick things like this out and the sales rep can then find out why, and see if there is an offer that will persuade the garage owner to change their buying habits.

VAN FLEET
The branch’s fleet also deserves a mention. There are 11 vans, which is not untypical for a branch of this size. However, the branch has also acquired a small hatchback car (a VW of course) that has been converted to carry a small amount of stock and be used for client visits. “The idea of that is we have some part time drivers in the morning to cover the busy period. In the afternoon when it is a little quieter, we can send some of the telesales guys out so they can meet their customers face to face” explained Cameron. “This is something we’re building on, that we hadn’t been doing particularly before”. It has been said many times before, but there is never any substitute in the aftermarket for getting out and shaking hands with people.

The factor’s fleet also boasts a motor scooter for local runs. Traffic in the area immediately around the industrial estate can be pretty gnarly first thing in the morning and the bike is just the thing for small deliveries.

Some 9,000 lines are kept in the stockroom. Brake parts, oil and filters are the fastest moving lines as you might expect, although around 15 percent of stock holding relates to crash repair and body refinish (On our visit, the side panel for a Caddy van was waiting to be delivered to a customer). As you’d expect, TPS delivers many OE parts from the parent company, but in a move to compete with others it also has a second-tier line called ‘FourPlus’, which as the name implies are parts for vehicles old enough to be out of the warranty period. All products in the range come with a two-year guarantee and meet the VM’s quality assurance standards.

The phones start to get busy again as the afternoon rush begins, so its time for us to leave. However, if you are in Slough and you notice that there are a lot of Volkswagen Group cars on the road, now you’ll know how they stay there.

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ACEA DROPS A1/B1 AND INTRODUCES C5

ACEA DROPS A1/B1 AND INTRODUCES C5

Old specs to be discontinued as new oil sequence is introduced.

In the ever-changing world of modern lubricants, the ACEA A1/B1 standard is no more from December 1 2017 (though you can still sell products with this mark for another year). In its place is ACEA C54. So why the change? “In terms of the background to the removal of A1/B1 this grade reflects the trend towards low viscosity lubricants such as 0w20 which are becoming increasingly popular for newer modern cars, especially those from the Far East” explained David Wright, Chairman of industry body Vehicle Lubrication Standards (VLS).

“However, traditionally, the ‘A’ and ‘B’ ACEA sequences are reserved for vehicles without exhaust after treatment devices such as catalytic converters or diesel particulate filters. Today it is very rare that modern cars are sold, especially in Europe, without some form of exhaust after treatment device. So, the category A1/B1 became incongruous because most modern cars requiring low viscosity oils are fitted with exhaust after treatment devices” he explained.

We spoke to an industrial chemist at lubricant firm Comma, who confirmed that in a lot of cases, products that had been made to the old standard (or ‘sequence’ as it is known in
the lube business) were already compliant with the new one. Producers that had tested their products and found they met C5 were able to label them as such from December 2016 (and it became mandatory for new products produced since December 2017 to have the mark, though as mentioned you have a while to sell through anything that still has the A1/B1 label).

Our chat with the Comma chemist also confirmed some other good news, namely that as the makeup of the additive packs are broadly similar there shouldn’t be any significant price difference. Variations in lube prices are more likely to be down to the raw cost of products, rather than any different technology. It is also worth noting that most new C5 products will be have a high temperature viscosity of 20, rather than the more usual 30.

TOTAL QUARTZ
There are a few oils on the market ready to meet the new ACEA C5 technical standard. Among them is the new Total Quartz 0w20, which has been developed to meet a number of VM approvals,
including Volkswagen Group’s 508.00 ‘blue oil’ standard (despite the name, the product is in fact green). The criteria set down by VW Group were described by Total as being ‘severe’ as long-life oils can go more than 18,000 miles between changes.

Oil blender Comma is also among the first to market with a C5 oil. The firm’s Eco0-F 5w30 product needed no extra reformulation to meet the new standard, and is now sold bearing the mark. However, may of the major suppliers have yet to bring a C5 oil to range.

WHAT IS ACEA?
The European Automobile Manufacturers’ Association (or Association des Constructeurs Européens d’Automobiles in French, hence the ACEA abbreviation) is a group that represents the 15 most important European motor vehicle manufacturers. The website oilspecifications.org notes that ACEA is the successor of CCMC (Comité des Constructeurs du Marché Commun). According to their statement, ACEA is an advocate for the automobile industry in Europe, representing manufacturers of passenger cars, vans, trucks and buses with production sites in Europe.

Among various other activities ACEA defines specifications for engine oils so called ACEA Oil Sequences. The sequences are usually updated every few years to include the latest developments in engine and lubricant technology. ACEA itself does not approve the oils, they set the standards and oil manufacturer’s may make performance claims for their products if those satisfy the relevant requirements. According to fuel supplier Infineum, there are a number of revised tests for C5 oil, compared with previous standards. These include tests for the effects of biodiesel and high temp, high shear rates.

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FEATURE: HAYNES’ LONG ROAD TO A DIGITAL FUTURE

FEATURE: HAYNES’ LONG ROAD TO A DIGITAL FUTURE

Speaking to CAT after the Haynes shareholders AGM, J Haynes has admitted that selling digital manuals through bricks-and-mortar accessory shops is a difficult concept for retailers.

“I’m not quite sure they do [understand how to sell the cards] quite yet. One of the elements that we’re putting together is card that retailers can sell in the store, which contains a code that the customer can redeem for a digital manual” he said, adding that while many customers will continue to want paper books, a growing number will prefer the info on their phone, tablet or laptop. “What we want to do is to get the information into as many drivers’ hands as possible” he explained.

 

Haynes is a firm that has grappled with the method and need to modernise. “I think Eddie [Bell, Group Chairman] outlined at the AGM that we are still a business in turnaround” he said, adding that the publisher continues to have ‘a clear focus on content and data’.

In December 2016, Haynes disposed of publishing and printing buildings in Australia, and more recently sold one of its two decommissioned US freehold properties in Nashville. The Group’s remaining freehold properties in Nashville, Tennessee and Sparkford, Somerset, are presently being marketed for sale. The cash generated from the sales will offset the costs associated with acquiring Swindon-based lubricant data firm OATS, for which it paid a total of £2.4m and Tunbridge-based E3 Technical in a deal valued at £4.72m.

There will be more on Haynes’ strategy in an upcoming issue of CAT.

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100 REDUNDANCIES PLANNED AS AA RESTRUCTURES

100 REDUNDANCIES PLANNED AS AA RESTRUCTURES

A hundred management, admin and support roles are to go at the AA, plus the closure of the National Training Centre at Melton Mobray, according to documents seen today by CAT. Roadside patrols will not be affected.

In a memo to staff dated January 10 2018, the AA said: “We are today announcing a series of proposals involving restructuring of management and administration in a number of functions across the AA, with the exception of our frontline delivery teams in roadside operations and contact centres”. The memo added that the proposals are aimed at ‘reorganising and focusing accountability on our emerging strategic priorities’, as well as reducing ‘layers of management’ in order to reduce cost to fund frontline services.

Formed in Edwardian times, the AA has been struggling with the level of debt for years. In 2007 private equity group Acromas bought the company, but sold it in 2014 in a complex ‘accelerated float’ management buy-in, with £1bn of backing from 10 investors. The company was publically listed, but saddled with £2.7bn of debt. Share value dropped in August 2017 following the firing of Chief Executive Bob Mackenzie for gross misconduct.

Paul Grafton, Regional Organiser for the GMB Union said; “The closure of national training centre will reduce structured training and in our view impact on quality of service delivered by the patrol force”.

“All these cuts are a direct result of the unsustainable levels of debt left by the previous private equity owners” he said, adding: “It looks as if the latest activity is to squeeze the last drop out of the business before franchising”.

Figures show that the costs of financing the debts are £185m per annum in the last published accounts. Servicing the debt took up 66 percent of the Operating Profit of £284m for the year ending 31st January 2017.

In addition, the union says that the AA’s pension deficit is £622m, which in pound note terms is nearly double the £345m deficit that brought the demise of BHS.

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ARE CLASSIC OILS A GOLDEN OPPORTUNITY?

ARE CLASSIC OILS A GOLDEN OPPORTUNITY?

There is growth in the classic oil market, but it is an overcrowded area

i-Sint formulation

Buying oil is an ever more complex process for modern vehicles, so don’t you just long for the days when there was a choice of about three?

Well, there is a section of the market that caters just for classic cars (and by ‘classic’, we mean anything from the straight weight oils of the veteran and vintage eras, right up to the high-detergent multigrades used in the late 1990s). Oddly, as demand for volume of older oil grades such as 10w40 decreases, the number of brands available has actually increased. It is also one of the few areas in the lubes market where a high percentage of sales go to DIYers rather than to the trade, so retail visibility is important.

Old brands, long out of circulation have been revived during the year just passed, notably Veedol and Duckhams. The latter being produced under new ownership as a private consortium bought the brand from BP, though at the time of writing, the only way to get your hands on a can is to mail order it from the brand’s website.

Traditional brands have got a lot of cache among older motorists, but a name isn’t the only reason that consumers would choose one brand over another. Indeed, there is plenty to suggest that the market for this type of product is oversupplied.“The temptation is to think there’s always room for one more brand, but there have been some spectacular failures in recent years where people have assumed they can carve a niche and found that it’s much harder than they thought” said Guy Lachlan, a Director of Bicester-based retailer Classic Oils.“Kroon Oils was one that didn’t work in the UK, and the Shell X100 brand tried to come back but hasn’t really made the leap into the mainstream yet.”

TOUGH OLD TIMER
Others concur that the old-timer segment is tough to crack. “The classic market all told is relatively small, so we are noticing a degree of increased competition, oversupply and also margin squeeze” said Tony Lowe, Sales Director at Brighouse-based Millers Oils. Interestingly, both Millers and Classic Oils have found a significant market for direct sales via the internet, something that would have seemed unlikely even a few years ago. “Online is the big driver for this range,” said Lowe. “Our own web shop via the Millers website has been key in driving sales forward.”

Penrite oil

However, the assurance of modern quality also goes a long way according to Adam Young, a Field Sales rep for lube supplier MotoWorld which imports ENI and Agip into the UK, both long- standing brands featuring the fire- breathing six- legged dog. “The oil market in general, is very crowded, but Penrite oil we believe there is a space for ENI” he said. “The products are fully certified to the latest ACEA, API and JASO and manufacturer standards so consumers can be certain they’re receiving the best quality possible from our oils.” As you might expect, all of the suppliers that we spoke to said that the message of quality was something that any consumer working on their pride and joy would take to heart, however other aspects of the marketing message differed. Millers’ Lowe said that the ‘Made in Britain’ tag was important to its customers, while Classic Oils’ Lachlan makes the point that it is easier for brands that were originally mentioned in the handbook, which must be good news for the likes of Castrol.

RETAIL IS DETAIL
When selling directly to consumers, ‘retail is detail’ as the old saying goes. However, how much difference does retro- styled packaging really make? “Packaging does have an effect on retail sales as the product has to firstly catch the consumers eye if they are unfamiliar with the brand” said Young.

Putting oil into traditional metal tins and using a design based on a 1950s logo has certainly paid off for Millers. “Since rebranding, sales of the Millers Classic range have enjoyed double digit growth in terms of revenue” Tony Lowe confirmed.

Conversely, Lachlan makes the point that product recollection is extremely important. “People tend to be looking for a familiar design rather than a ‘good’ one” he said. “We have seen clever rebrandings actually damage sales because customers don’t recognise it as being the same as their trusted product.”

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LIQUI MOLY ACQUIRED BY WÜRTH GROUP

LIQUI MOLY ACQUIRED BY WÜRTH GROUP

A deal has been struck by German lube producer Würth Group to acquire Liqui Moly.

Würth Group has owned shares in the Ulm-based company for some years. Now, Managing Partner Ernst Prost has agreed to sell his controlling share in the company, effective January 1s subject to the usual regulatory approvals.  

Following the sale, Würth has said that Liqui Moly will continue to operate as an autonomous company with an independent brand in the Group. Prost will remain with Liqui Moly as joint MD, sharing the role with the firm’s long-standing Head of Sales, Günter Hiermaier.

Liqui Moly has sponsored Team Engstler for years

Peter Zürn, Deputy Chairman of the Central Managing Board of the Würth Group said: “We are proud that this successful and established brand, which is known for its outstanding reputation and great dynamics, will enrich the portfolio of the Würth Group. Our objective is the sustained successful development of Liqui Moly in the future. This is why we will continue to put our faith in the entrepreneurial expertise of Ernst Prost, just as we have done in the past 20 years as a silent partner at Liqui Moly”.

From Prost’s perspective it will be business as usual: “Those who know me know that my employees are my focus,” he said. “After all, it would be foolish to change anything about the road to success over the past few years. Everything will continue just as before – just under a bigger roof that offers greater protection.

In fiscal year 2016, Liqui Moly generated sales of approximately EUR 500 million with 800 employees.

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AAG ACQUIRE FAST PARTS WALES AND MORE

AAG ACQUIRE FAST PARTS WALES AND MORE

Newport-based factor chain Fast Parts Wales and Peterborough-based Hereward Car and Truck Components are among a list of businesses acquired by Alliance Automotive Group in the last quarter.

Fast Parts Wales is a three branch light vehicle factor business based in South Wales with depots in Abercarn, Cwmbran & Tredegar.  The business was started around 25 years ago by the Travis family and the deal also includes the FastRads cooling system business based in Abercarn. The annual sales are around £9m and prior to the acquisition the business was a member of AAG’s GROUPAUTO buying group.

Hereward Car and Truck Components is another family run business, started in 1983 by the Saddington family. The two-branch factor was a member of the IFA buying group prior to the acquisition by AAG. Annual sales have been around £2.8m.

Single branch factors Macclesfield Motor Factors, DMFX (Darlington) and GD Components (Anglesey) have also been acquired by AAG.

There’s more info in the January issue of CAT Magazine.

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GETTING A NEW ANGLE ON SAXON

GETTING A NEW ANGLE ON SAXON

Claire Seymour shows us some fast-moving products at a brand distributor in Hungerford

POS with current range

As is often the case in Aftermarket Lives visits, I’m admiring a warehouse, but if the truth be told it is probably the least interesting thing about the company that I’m visiting today (though it does have an exceptionally low roof height, which is due to planning restrictions in a residential area, apparently).

What is interesting is the products distributed by Saxon. By our count, the firm distributes 27 brands and hundreds of different products to chain stores and supermarkets, independent retailers and garage forecourts and online vendors alike. Most of the brands are distributed on behalf of other compnies, but some of the names, such as Sakura and Metro Products are wholly owned by Saxon.

With that in mind, it seemed like a good place to come to find out what products are trending and what belongs in the bargain bin. The answer, as I found out, is a little more traditional than you might think.

TREE GROWTH
Curiously, given that hardly anybody smokes in their vehicle these days, the humble air freshener is still the best selling product by volume in the warehouse and by far the best selling brand is Little Trees (nee Magic Tree) which despite the updated name, and slightly more realistic outline of an evergreen, is still essentially the same product that was invented in 1952.

That said, there are dozens of fragrances with names such as ‘Silly Citrus’ and ‘Summer Cotton’ to give the product a novelty each season. However, as Saxon’s Commercial and Products Manager Clair Seymour tells u it is the most traditional scents such as ‘Vanillaroma’ and ‘Black Ice’ that make up the majority of sales, with another long-standing product called ‘New Car Scent’ coming in third place. This struck us as curious – after all, who wants their car smelling of the glues and plastics that give new cars their distinctive smell?

Nonetheless, thousands are packed and shipped out to retailers from the Hungerford depot each day. Some like the contents of the boxes to be mixed, others like them with one ‘flavour’ at a time, while some clients like the trees to be pre- packed into quantities of three or six, which makes them more suitable for online retail. Saxon has done a supply deal with Amazon and the tech giant has a button that allows the consumer an option to ‘subscribe’ to have a regular delivery of a six-pack of Trees automatically sent in the post.

GUARD DOG
Sakura is a traditional accessory shop brand, which since becoming a wholly-owned Saxon brand has adopted a uniform brand identity and packaging style. This is good, because accessories as diverse as car vacuums, wheel trims and luggage straps are sold under the same brand.

Today the brand also offers a lot of light in-car tech: think of USB chargers, power inverters, FM transmitters and the like. The best selling line is none of these though: Indeed, it is a new version of a very old product that is delighting retailers this season, namely a dog guard. The guard differs from others, because it clips on to the head restraint supports on the back seat, rather than being a push-fit. On our visit, there were pallets full of these guards, which along with the related boot liner kit are doing big business for the firm. “It’s amazing the amount we are selling of these guards” said Seymour, explaining that the company looked at how it could improve the design following customer feedback.

OLD SCHOOL
Perhaps one of the most curious examples of a product thought to be obsolete is Stoplock. The bright yellow steel bar was an effective if unsubtle way of stopping joyriders stealing 1980s- era cars. However, the introduction of radio chip keys
made the Stoplock feel like a very twentieth century product, and in line with vehicle thefts, sales volumes declined sharply.

For a while, it looked like the existing stock POS with current range would be run down and the product quietly dropped, but something remarkable happened. A spate of thefts where criminals had managed to steal BMWs by hacking the OBD port led police in the West Midlands to advise motorists with high-end vehicles to start using such a lock.

“It is surprising trend” said Seymour, “But vehicle thefts have increased 12 percent since 2015, reversing years of decline and people were asking for a physical deterrent”.

Sales went up as people, understandably wanted to keep their car safe. Sales received a further boost when another group of wrongdoers worked out how to clone key fobs by using a weak radio signal when in close proximity. This led the company to retool and introduce new products that could fit over the bulge of the airbag on some luxury 4x4s. The company also introduced a neat black carry case to hide the lock in.

There are any number of new options one can have when ordering a new car, but for now it seems that the traditional products are the best.

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