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BREAKING: NINE AP BRANCHES MUST BE SOLD TO ‘PURCHASER APPROVED BY CMA’

BREAKING: NINE AP BRANCHES MUST BE SOLD TO ‘PURCHASER APPROVED BY CMA’

In a statement released by the Competition and Markets Authority (CMA), Euro Car Parts must now ‘sell a depot in each of these areas to a purchaser approved by CMA, so that customers don’t lose out’.

ECP bought most of the Andrew Page business in October 2016, after the latter went into administration.

A group of independent CMA panel members identified nine areas in England where the both companies were close competitors and where the merger could ‘significantly reduce competition’ for local customers.

The group did not consider that larger national or multi-regional customers would be adversely affected by the merger.

Professor Alasdair Smith, Inquiry Chair, said: “Following an in-depth investigation, we have found that this merger has the potential to drive up prices or reduce levels of service for customers in 9 local areas. That’s why we are requiring a depot in each area to be sold to a buyer approved by the CMA”.

“Outside of these areas, we did not find that the merger will further reduce competition compared to what would have happened if Euro Car Parts had not purchased Andrew Page”.

The nine affected areas are: Blackpool, Brighton, Gloucester, Liphook, Scunthorpe, Sunderland, Wakefield, Worthing and York. Swindon had also been identified during the provisional findings stage, but new evidence came to light which resulted in the group deciding that competition would not be affected in this area.

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BREAKING: ECP/ANDREW PAGE CMA FINAL REPORT PUBLISHED

BREAKING: ECP/ANDREW PAGE CMA FINAL REPORT PUBLISHED

Breaking news: CMA has published its final report on the ECP takeover of Andrew Page.

You can read the full report here

Statement from ECP“Euro Car Parts welcomes today’s decision by the Competition & Markets Authority (CMA) to give approval to its proposed acquisition of Andrew Page, subject to the divestment of nine branches*. 

Euro Car Parts bought most of the Andrew Page business in October 2016, after the company went into administration. Euro Car Parts supports the CMA’s conclusion that “The group did not consider that larger national or multi-regional customers would be adversely affected by the merger”. 

Sukhpal Singh, Chairman of LKQ UK & ROI, commented “We are genuinely thrilled the future of the Andrew Page business has been secured, which celebrates its UK centenary this year. We remain committed to assuring that the Andrew Page ‘brand’ continues to thrive and remains separate from Euro Car Parts, but will benefit from our UK infrastructure, inventory and the financial support from the LKQ Corporation. 

“We very much hope that customers of Andrew Page will continue to support the business, and we will partner with them to ensure that the company’s proposition continues to meet their current and future requirements in the way they have come to rely upon and cherish. 

“I would like to thank all Andrew Page colleagues for their professionalism, with total focus on serving their customers during a challenging time. We wish to reassure them that we are committed not just to retaining them but to investing in their long-term progression and development.” 

Martin Gray, CEO of Euro Car Parts, stated: “Euro Car Parts will continue to work with the CMA to bring this process to a conclusion and will update as appropriate.  We are delighted that approval has been clarified. This will provide welcome direction and confirmation for our customers, employees, suppliers and shareholders.” 

*The 9 branches are: Blackpool, Brighton, Gloucester, Liphook, Scunthorpe, Sunderland, Wakefield, Worthing and York. Swindon had also been identified during the provisional findings stage, but new evidence came to light which resulted in the group deciding that competition would not be affected in this area.”

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EQUIPAUTO 2017 UNDERWAY

EQUIPAUTO 2017 UNDERWAY

The biennial Equipauto exhibition is currently underway in Paris.

Official visitor figures are not available until after the show, but the organiser has indicated that it is pleased with the number of visitors, with a figure of 100,000 indicated on a pre-show communication.

Highlights of the fringe have included a number of discussions (in French) on the subjects of the connected car and the future of the aftermarket, while the show itself has played host to a number of presentations and launches from the likes of Hella, AAG France, Falken Tyres and Federal Mogul.

A Grand Prix D’Or was held to celebrate innovations in service and garage equipment. Bosch won trophies in three out of eight possible categories with awards also being taken by Hella France, ENV4, Mixplast and Robot-Wash.

Look out for a full report in November issue CAT.

 

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WIPING UP WITH BLADE PROMOTIONS

WIPING UP WITH BLADE PROMOTIONS

Offering free fitting is one way to boost blade sales

Staples of retail they might be, but wiper blades are no longer simple items with each supplier offering its own take on hybrid and beam designs. In terms of display, cars today might well have wiper blades of unequal length, which makes stocking twin packs something of a nightmare.However, thanks to various cunning clip designs, most wiper suppliers can now produce a short range of single packs that takes up perhaps just one panel of retail space. Of course, if you have only a small space dedicated to a core product, you had better make sure that the area works for you, both in terms of displaying the product and making it look as attractive as it can be. This is not just to make it look nice, but to make it clear for the motorist
to find the right product for their vehicle.

Kevin Singer of wiper maker Pylon, which has the licence for the Michelin brand in the UK said: “People like to be able to see the blade inside the packaging and it makes it easier for them to understand the product”.Sam Robinson, Brand Manager at Trico made the point that simple carton-style merchandising stands can be used to remind customers of wipers when they are at the counter. “If you can get them in front of the customer you remind them that they are not just summer products” he said.

PACKAGING
Noting that while consumer products are often packaged in small works of art that cost millions to develop, Randstad’s Martin Dowd makes the point that for trade customers, the packaging is irrelevant and just makes for extra and expensive trade waste. “Most of our product is in a cardboard box with our livery on and each blade just has a thin plastic bag. This takes up very little room and is environmentally safe” he says.

This is a point echoed by all of the people we spoke to: While there are still some kits on the market that have both wipers, the number of vehicles with unequal length blades mean that the size of stockholding would be vast even before you factor in slow-moving references. Single blades of course, don’t have that issue and the ability to have all the product you need in one box means that suppliers are eagerly persuading garages to once again hold stock. Being able to carry a small range that covers the market opens up opportunities that had fallen out of favour. Describing a ten- hook merchandise stand, Jerry Banks, a Product Manager at Federal Mogul’s Champion brand, said: “Although garages don’t sell wipers like they used to, you can more or less squeeze a stand like this in anywhere and fit quite a bit of product into a small space”.

Having garages return to stockholding wipers has obvious benefits for the supplier: Garages are more likely to offer a pair of wipers if a car needs them, even if it has been brought in for something else. “Absolutely, and with blades being a compulsory part of the MOT, as well as something that motorists can literally see if they are not clearing the screen, it is a massive opportunity” said Carlton Edmeade, a Manager at Tetrosyl-owned Bluecol.

FITTING OPTIONS
Adrian Syder, the co-owner of a pair of accessory shops around Wymondham in Norfolk favours offering free fitting, and has a bay designed for the purpose at one of the branches, but he only offers one premium brand of wiper. “We fit wiper blades and that works well because of the little bay outside the door. Even on a (rainy) day like today you can nip out and fit them” he said, adding that the motorist was always happy with the premium product and the higher margin justified free fitting.

Compact store display

However, this strategy is relatively unusual in retailing. Pylon’s Kevin Singer says that retailers will usually chose to offer different types, i.e conventional, beam and hybrid as well as different price points. “The range offered depends on the type of store and who their consumers are” he explained. “Some people only carry the traditional blade, while others only have the hybrid blade but most will carry both. It is always good to give consumers an option with a budget, and a brand with more features or more exclusive technology”.

There are other ways of bringing your wiping product to the attention of the motorist, or at least to the attention of the counter staff who will hopefully recommend it. Denso has signed a racing driver as a face of the brand who has given the product as much exposure as the manufacturer could wish for. “We’ve got a partnership with Rebecca Jackson, who has fitted hybrid wiper blades to her Mini race car” explains Marketing Manager Fatiha Laauich. “And I can tell you she is a good brand ambassador as her nickname is the ‘raining queen’ because she has performed at her best when it is raining! She has been very complimentary about our wiper blade and said the blades profile kept f lat on the screen, compared with the previous flatblade” she said.

CUSTOMER CAMPAIGNS
Promotions other than those that are run at the point of sale can also bring success. “We are driving the ‘light and sight’ campaign to check both wiper blades and bulbs” says Besime Kaya, a Product Manager at Bosch. Such campaigns urge the motorist to judge for themselves that (in the case of wipers) a blade should be replaced before it is a smearing, juddering, MOT- failing mess. To promote this, the company is set to launch a consumer website, separate from the main Bosch sites, to get the message across. There is also a new app to find the right products, and the packaging itself has QR codes which show would- be purchasers neat computer- generated fitting animations.

A traditional way of keeping retail and wholesalers onside is to offer incentives to sell a certain product. Often this is in the form of a token collection scheme that can be saved up to exchange for goods, or a number of promotional free items thrown in with each order over a certain size. However, the most innovative of the season so far is Trico, which has produced its own label beer, which it it dishes out to thirsty distributors. “I like beer and it seemed like a good idea!” said Sam Robinson. “Also, I wanted to try something we hadn’t done before, and I’ve got to say that it has had the best response from any press release that I’ve sent out”. The promotion has lead to a surge of interest in the firm’s social media presence. “It would certainly be a lot easier to sell beer than wiper blades, I’ve found that out” he joked.

PRIVATE LABEL
Selling products under a private label is a phenomenon that those in the aftermarket almost dare not speak its name, despite it being incredibly widespread. However, Randstad are happy to talk about how they can produce wipers, or rather have them produced, for private clients. “One of the biggest areas for growth for us is own label, people who want their own brand because we have made established relationships and have gone through the difficult learning curve that you have to go through to establish a good supplier at the right price” said Martin Dowd. Trico also produces product for other companies. “We’ve always been upfront about it and write ‘Engineered by Trico’ on the packaging” said Sam Robinson.

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QH NO LONGER DISTRIBUTED BY JP GROUP

QH NO LONGER DISTRIBUTED BY JP GROUP

QH Braking portfolio

DENMARK-based distributor JP Group will stop distributing Quinton Hazell brand products from 6th December 2017.

The move comes as QH brand owner Tetrosyl prepares to have its new distribution centre fully operational.

JP Group provided a relaunch platform for the QH brand since being appointed licensee for Scandinavia and Germany back in 2013. A statement on a Tetrosyl press release states: “It has now been agreed that in order to increase the current commendable distribution routes established by the JP Group that Tetrosyl Ltd will continue the development of these markets directly”.

JP Group are based in Viborg, Denmark and is best known for producing and distributing
League’s Southern Premier club and stadium sponsor.

Tetrosyl’s Distribution Centre is due to be fully operational in October 2017 and will combine the distribution of oils, chemicals, car care and now QH replacement parts all under one roof. This will enable all supplies of QH products within the territories to transfer to Tetrosyl as of the 6th December 2017.

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REMAINING LOYAL AS AN INDEPENDENT

REMAINING LOYAL AS AN INDEPENDENT

Dunlop family’s new accessory shop in Rutherglen, South Lanarkshire.

Smiles all around at new branch

Located in the town of Shettleston near Glasgow is Dunlops Auto Shop, a family-run retailer that has served garages in and around the local area for over 40 years.

In fact, the parts business goes right back to the 1960s when charismatic owner Fred Dunlop first established it, which was a one-windowed shop selling tuning parts for Minis, Big Bore exhausts and leather steering wheels at the time. “I first left school at 15 to go and work with my father”, said Fred, “My dad used to run motor factors when I was young so I have been in the motoring trade most of my life”.

14 years into service, the opportunity came up to move to a larger and more mdern shop on 1218 Shettleston Road where the branch continued bulking out its wares and delivery services to workshops for a number of years. The business eventually moved up the road to 1250 in 2003, where Fred bought the building outright and extended through to next door – which was demolished and rebuilt to expand the firm’s footprint. In more recent times, Fred is still involved, but son Stewart handles the day-to- day business.

BUSINESS EXPANSION
The search for a new and extra branch brought them to the town of Rutherglen, South Lanarkshire, proving a fitting spot logistically for business, as Stewart explains. “The main reason for opening the branch in Rutherglen was to service another area of Glasgow and Lanarkshire, where we thought was wide open and only covered by other factors’ delivery vans”, he continued. “In Glasgow, we have every factor covering all areas with van deliveries, but with our service and expertise, we have little competition in the area for having a branch there”.

Shop gondolas

Fred and Stewart officially opened the Rutherglen branch four months ago, housing five staff and six delivery vans as they make their daily runs to nearby towns; ensuring garages receive their parts on time. “We stick to the local area where there are many small workshops”, Stewart notes. “We also deliver to Eastkilbride and Hamilton. We are getting busier there but we always make sure we stick to an approximate 10 mile radius”. Aside from its efficient delivery services, Dunlops offers free wiper blade fittings and alternator battery tests for customers at both sites.

SHOP REVAMP
Prior to opening, the Rutherglen premises was previously a branch of another factor and in need of some TLC. This is when Fred and Stewart worked effortlessly to spruce up the shop before its grand reveal. Their hard work paid off with a new and modern retail operation sporting its blue, red and white livery across the shop floor and its fleet of vans. “The days of a dirty store or accessory shop is finished. Customers like being served in a nice environment”, Stewart replied. “As I have said often to friends I have known in the trade for years, the trade is not dying, in fact, it is far from it”.

Stewart notes that despite only being open a few months, business has taken off well after inking deals with various suppliers, including TMD Friction’s Mintex, FAI Automotive and retail stock from FPS, the latter helped with the store display and fit-out.

The new site is also home to a large trade counter with Bosch wiper blades and Laser Tools products hanging along the left wall while a range of oils and lubricants from Lucas and other well known brands occupy the right. Shelves are stacked in an orderly fashion with an eclectic range of car care products to choose from. Meanwhile, a number of cycles and alloy wheels are displayed in the shop window as a handy upsell to garages and DIY enthusiasts. “Any name you can think of in the component industry we’ve got it”, Fred remarked. “We’ve been with the GAU for over 10 years and they have been marvellous and very helpful with all the major suppliers supplying us. The rebates are really good too!”.

For now, the Dunlop family are taking some breathing space before commencing with their next project in the New Year. This will involve an additional extension on the Rutherglen site to bulk out its competitive offerings of braking, steering and suspension parts that are currently located in its Parts Department behind the tills. In addition, Stewart is on the lookout for a third branch. We can’t wait to see it.

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AUTOMATED FUTURE FOR FACTOR CHAIN

AUTOMATED FUTURE FOR FACTOR CHAIN

Large German factor Stahlgruber combines robotics and logistics in hub reboot. CAT contributor Alan Smithee gets the latest. 

Factor gets an upgrade

How about this for a warehouse upgrade? German motor factor Stahlgruber needed to expand and in typical fashion, bosses at the firm put their minds to achieve the most efficient solution possible.

What they came up with was a completely robotic 23,000 sq. ft extension, connected to the existing facility by a 60-metre bridge with a pallet conveyor. Working with warehouse automation firm TGW Logistics, the firm built the new new automatic ‘mini-load’ warehouse and the entire conveyor system for plastuc crates known as ‘totes’, roll containers and pallets, plus the storage and retrieval machines. TGW was responsible for the design and installation of the pallet conveyor and storage and retrieval equipment in the receiving area.

The new 26-metre-high automatic mini-load warehouse consists of two storage levels with nine aisles each, and two separate storage and retrieval levels serviced by machines. ‘Twister’ load handling devices transport the goods to and from 165,800 storage locations at rates of up to 118 movements per hour, with each unit identified by barcode and tracked on Stahlgruber’s computer system.

As part of the new facility, TGW built a new receiving terminal that makes the best of the received goods’ travel through the logistics centre. Modifications to the existing pallet handling system means suppliers now deliver all pallets pre-labelled with a barcode indicating the shipping unit.

On receipt in pallets or grid- boxes, items are routed either directly to the existing pallet warehouse over the bridge via conveyor; to eight picking stations for direct picking from pallet; or to 44 decanting workstations connected to the tote conveyor system for unpacking the pallet into the tote crates. A display at each decanting station informs the employees about the required number of items to put into a provided empty tote, which is then transported to the automatic mini-load storage warehouse.

The existing warehouse has also been redesigned with ‘ergonomic’ workstations for receiving, repacking, picking and shipping areas, with everything to hand and technology measuring weights etc in order to provide the best possible conditions for the employees. There is little need for employees to walk very far at all in fact, as the facility has four kilometers of conveyors whizzing totes and pallets wherever they need to go. Bosses reckon on employees picking 210 totes per hour. The same picking stations also pick from full pallet loads delivered directly from the receiving area via TGW pallet lifts and a double transfer car.

TGW also added a new shipping line to the shipping area and expanded the dispatch sorters. The changes to the twenty-year-old conveyor system in the shipping area increased performance significantly and dramatically reduced the noise emissions. The logistics centre now holds over 155,000 SKUs, with up to 100,000 orders leaving each day in a two-shift operation that provides customers with fast, accurate deliveries.

Even more surprising is that the upgrade, was completed in a year without having to shut the warehouse. “Work in this area was carried out at weekends, to avoid affecting the facility’s performance during the reconstruction phase,” explained TGW Project Manager Josef Eibel. “The coordination was challenging at times, but the team worked together perfectly and the high-tech upgrade for factor shipping area’s performance was doubled. The new system provides Stahlgruber with a supply chain that provides operational efficiencies as well as enhancing its high levels of customer service.”

Is this an exciting future, or are robots threatening the way we work? Why not email CAT and let us know your views.

MINI-LOAD SYSTEMS
‘Mini-Load’ systems, so-called because they use small crates called ‘totes’ in conjunction with a tall and fast robotic picking known as Automated Storage and Retrieval. When used with other systems mentioned, they can increase space utilisation by 90 percent, productivity by 90 percent and throughput up to 750 lines per hour. Who wouldn’t want that?

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CMA LATEST: FACTORS RESPONSES TO PROVISIONAL REPORT PUBLISHED

CMA LATEST: FACTORS RESPONSES TO PROVISIONAL REPORT PUBLISHED

Following the publication of a draft report relating to the takeover of Andrew Page by Euro Car Parts, the Competition and Markets Authority (CMA) has received detailed responses by three motor factors. As expected ECP responded to the points raised in the report while the Parts Alliance and Motor Parts Direct also aired their views and discussed what requirements they might have for any branches that are being divested in documents published today (Weds, 11 October).

ECP agreed with the report’s conclusion, which stated that most of Andrew Page would have closed for good, had it not been for the takeover. However it disagreed with various parts of the report, including a paragraph about dealerships and specialist one-marque distributors, which the CMA acknowledges that it ‘entirely misstates ECP’s position with respect to competition from OEM and specialist suppliers’.

All the documents can be read here, under the cross-heading ‘Response hearing summaries’.

The deadline for the final report to be published is November 5.

 

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BILSTEIN GROUP TO HOST RECRUITMENT EVENT

BILSTEIN GROUP TO HOST RECRUITMENT EVENT

Distribution centre is now completed

German parts maker Ferdinand Bilstein is holding a recruitment open day, taking place at its Markham Vale plant on Saturday 14th October.

The event will run from 10am until 16:00pm where potential employees will be given a tour of its new distribution centre in North-East Derbyshire, plus a rundown of all the job opportunities available on site.

The component manufacturer said up to 140 jobs will be up for grabs with full training provided to  candidates that make the cut.

For those interested in attending should get in touch with a member of the Bilstein team as soon as possible through the company website.

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GETTING BACK ON TRACK

GETTING BACK ON TRACK

Fires and floods have wreaked havoc on some aftermarket businesses, but how have they fared since their ordeals?

Water recedes showing ruined stock

Disasters in the aftermarket are not uncommon. In fact, it can have a double- edged sword effect on business. Either, roll down the shutters for good or rebuild the company from scratch, coupled with numerous calls to insurance firms and the like to get back on track. Here are the tales of three of them:

STREETWIZE ACCESSORIES
Accessories and leisure brand Streetwize, knows this experience all too well where a flood caused by a burst riverbank left the team with no choice but to relocate into temporary office space a stones throw from its Radcliffe site that had been submerged underwater. The results were catastrophic for Streetwize Director Murray Silverman with the accident causing £500,000 worth of damage to stock (excluding plant and office furniture) while wrecking tonnes of paper work and computer systems in the process.

After notifying the insurance authorities, Silverman and his team had the troublesome task of keeping business afloat by informing customers of the situation and organising every stock item rescued from the flood. “It was a lot of pain and a lot grief”, recalls Silverman, “Customers are very sympathetic when it happens but you can’t turn on the tap and get the stock back. The first phone call from customers was, ‘we’re very sorry about the flood, how are you doing?’ The second call is a catch up asking when stock is coming back and by the third it’s, ‘we sympathise with you but we’re going to have to go elsewhere’, which we understood”.

Not wanting a repeat of previous events, Silverman snapped-up a large 100,000 sq ft. warehouse in the Trafford Park Industrial Estate, Manchester, incorporating all of its storage facilities under one roof. However, an efficient new space didn’t come without its complications. “After the flood it was up to the sales guys to win back all the orders that we’d lost”, said Silverman. “There was also the grief of losing staff where many employees couldn’t travel with us because it was a new area further away”; adding that Streetwize incurred many costs subsidising staff for travel and expenses to and from the new site.

Despite over a year of negotiations with insurers, the team managed to replenish all stock within six months of transitioning to their latest premises and as it stands, the business seems to have recovered well housing around 50 staff and growing its sub- brand Leisurewize that now has a strong foothold the European aftermarket. “Since we left our old site, one of the biggest areas has been in the leisure group where we picked up the caravan mover and two years on, we’ve gone from zero to number two in the UK and ranked high as one of the leading brands in Europe”, Silverman added. “We might have had a struggle in the last place but this has contemplated that”.

LMA
Similarly, in June last year, aerosol maker LMA, which cans many aftermarket brands, fell victim to a fire that caused hundreds of thousands of pounds worth of damage at its site on the Pocklington Industrial Estate, East Yorkshire. Fortunately, nobody was injured and no production machinery was destroyed, meaning, the factory could resume its normal operations the very next day as it began the tiresome process of recovering its wares from the fire. However, LMA owner Fraser Todd notes that if it wasn’t for their suppliers’ support, the future of the business could have taken a turn for the worst. “Due to the amount of stock we lost, it was a couple of months before we could be back to running all of the thousands of product varieties which we manufacture”. Todd continued. “We received a lot of help from suppliers to get our stock levels back to where we need them. In the end, we appointed our own loss adjusters, so we could manage the recovery while they argued with our insurer. However, had we not been as established as we are, the efforts of our insurance company would have ensured that as a business we collapsed”.

LMA after the warehouse fire

14 months on, Todd says the company is still fighting tooth and nail with insurers over final payments for some capital items such as forklift trucks and racking. Although the dispute is still ongoing, some positives have emerged from the ordeal. For instance, a new 8,000 sq ft purpose built factory has been created on top of the old site, combining its previous two units into one, complemented with a more robust design. Todd elaborated. “Because of changes in building regulations since our previous warehouse was built, plus some specific planning demands, we couldn’t build exactly what we had before. So we’ve built something which is designed to cope and withstand a fire more effectively and allow us to grow and become better at what we do”. He adds that the new layout has improved its logistical operations making stock and picking processes more efficient.

J S AUTOS
Family- run garage J S Autos is currently undergoing a similar situation to LMA after a fire broke out and engulfed the building in flames. The accident took place down Empress Road, Southampton last April where 79 firefighters were called to tackle a blaze that had apparently been caused by ‘petrol welding’ from a repair business a few doors down, according to owner Jhalman Rai.

Unfortunately out of the three businesses involved, JS Autos took the brunt of it suffering from damaged windows, vehicles and the roof collapsing in on itself. ‘Shocked’ was definitely an understatement for Rai as he retold the story to the local press. “It’s 40 years of business down the drain”, he said. “It’s a family business and it happened so fast. Smoke started coming from it and then all of a sudden it just went up, flames everywhere and we had to get out.”

Nevertheless, this didn’t defeat the garage owner’s spirit and it was business as usual to get the company back off the ground. The workshop owner said his company is currently working from a temporary tyre depot not too far from the original building and is in the stage of ordering a new MOT bay to resume services for local customers. “We’re applying for an MOT station at the moment. At our original site we had two MOT bays but there are none available at our temporary one so we have had no choice but to farm out our MOT services”, Rai expands. “Once the site is cleared, we’re going to see what plans we can get and look into getting a quote. It’ll probably take around a year before planning and developing the new site”, adding that the garage is making the best of a bad situation by trying to keep customers happy and paying its bills as normal.

While the odds were against these aforementioned companies, they are living proof that having a clear structure and support system in place, will see businesses survive and thrive no matter what disaster is thrown at them.

SURVIVAL TIPS
To avoid any firms from going through a similar ordeal, our suppliers shared some expert advice to business owners in case such events should arise.

LMA’s Fraser Todd said, “Following on from our experience, we’d recommend you thoroughly check your insurance policy. Irrespective of what your broker tells you, don’t expect your insurer to help your recovery. Don’t think they’ll be honest and faithful”, he expands. “Most likely the insurance will appoint their loss adjustor who will argue about the cost of everything and the values you have insured to reduce the claim. They will be slow to pay and hold out to make you agree to lower payments”.

Streetwize Director Murray Silverman concurs and advises aftermarket firms to invest in strong and long-term working relationships to see them through those turbulent times. He said. “It’s very important to have the right people around you and it’s really work ethic and getting support from your suppliers. If it’s suppliers you’ve known for years they can help you, compared to ones that are new or don’t know much about your business”. Todd agrees and concluded. “Business works on relationships and provided you have good relationships with your customers and suppliers there’s no reason why you can’t survive what happened to us”.

Although it’s still early days for J S Autos, we are certain the independent will continue going from strength-to- strength as it continues its recovery process, post disaster.

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