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CUSTOMER DETAILS COMPROMISED AFTER SNAP-ON HACK

CUSTOMER DETAILS COMPROMISED AFTER SNAP-ON HACK

Tool and equipment supplier Snap-on has been admitted to having it’s sales website hacked and UK customer data compromised.

Names and email addresses of registered customers were taken from the buy1.snapon site. Credit card or other payment details remain secure as these are processed by a secure third party and are not on Snap-on’s database.

The firm learnt of the breach with the assistance of a cybersecurity company and immediately informed the FBI. Affected customers then received a letter from the company explaining the situation.

Countries affected by the incident include the UK as well as New Zealand, Australia and Canada. Although the company is U.S based, the online platform has not been used domestically since 2013.

At Snap-on, we understand the importance of our customer’s information and we are working continually to strengthen our security systems and protect our customers’ data” the company said in a statement after confirming the facts of the breach.  At the time of writing, the affected site remains offline.

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ASA RAP FOR CAR DATA CHECK COMPANY

ASA RAP FOR CAR DATA CHECK COMPANY

The Advertising Standards Authority has upheld two complaints against Cazana, a vehicle data checking company. Both complainants alleged that the firm didn’t sell checks for the advertised price, and one believed that a claim that the company offered ‘UK’s most comprehensive car check’ was misleading and couldn’t be substantiated.

In response Cazana said that a “car check” typically referred to provenance checks against standard database content from the DVLA, DVSA, police and insurers. Cazana maintained that, in addition to those checks, theirs were the only checks that showed the previous sales history and images of vehicles and a retail valuation sourced from the details of vehicles that were currently for sale.

 

However, the advertising body didn’t agree. The ASA considered consumers would interpret the claim to mean that the vehicle check undertaken by Cazana covered more aspects of the vehicle and its history and provided more information than checks undertaken by other providers. It said: “To substantiate the claim, we expected Cazana to hold information that compared Cazana’s checks with those provided by their competitors and which showed that Cazana’s checks covered more aspects and provided more information. Because Cazana did not hold that information, we concluded that the claim was misleading”.

The ASA also agreed with the complainants on the issue of pricing. “We understood from one complainant, however, that the check advertised for £1.79 in ad (b) did not include the finance check that the ad referred to, and from the second complainant that the “Total” or “Complete” checks offered for £3.99 in ads (a) and (c) respectively did not provide a number of additional checks that were included in the “gold check” offered by Cazana for £9.99″ said the ASA in its adjudication. “Because the advertised checks were not available for the prices shown in the ads, we concluded that the ads were misleading”.

The ads must not appear again in the current form. The ASA also told Cazana not to make claims about the extent of their checks in comparison with those of their competitors unless they held adequate evidence, and to ensure that, if ads suggested that a check was available at a particular price, that was the correct price for that check.

 

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PEOPLE NEWS: SUKHBIR KAPOOR APPOINTED CEO OF DIGRAPH

PEOPLE NEWS: SUKHBIR KAPOOR APPOINTED CEO OF DIGRAPH

CV factor Digraph, has announced the appointment of Sukhbir Kapoor as Chief Executive Officer.

Kapoor brings with him a wealth of industry experience. He helped expand the Euro Car Parts network to over 300 branches, having held several senior management positions within product and marketing, logistics, supply chain and branch operations.  Prior to moving to the UK, Sukhbir’s career started at Gabriel, ArvinMeritor and latterly Federal Mogul Corporation based in India, Singapore and the USA.

Chairman of Digraph, Sukhpal Singh Ahluwalia, said: “Sukhbir is a key appointment in the future growth of Digraph. As a business, Digraph is renowned for its outstanding customer service and willingness to go the extra mile for customers. We are working hard to maintain this ethos while growing the business through existing industry connections and resource.

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HALFORDS’ TV ADVERT BANNED BY ASA

HALFORDS’ TV ADVERT BANNED BY ASA

A TV advert for retail giant Halfords has been found to break the Advertising Standards Authority (ASA) code.

The advert, seen in January, promoted the chain’s battery fitting service. The ad featured a sped-up view from the vehicle’s windscreen of a snow-covered road which suggested the vehicle was being driven at high speed around several curves and bends in the road, accompanied with engine sounds. On-screen text stated, “Ready for quick getaways? ‘WeFit’ batteries from £15.

Two complainants, who believed the advert encouraged unsafe driving practices in snowy conditions, challenged whether it was irresponsible.

HalfordsHalfords said that neither they nor their advertising agency believed that the TV ad showed dangerous driving. That was because the footage had been sped up to such an extent that it was clearly not real and therefore did not show unsafe driving practices.

However, the ASA disagreed: “Because we considered that speed was the main message of the ad and the sped-up footage gave the impression that the vehicle was being driven in a dangerous manner, we concluded the ad encouraged irresponsible driving” it said in a statement. As a result, the advert can’t be shown again in current form and Halfords has had its knuckles wrapped, having been told to ‘ensure that future ads did not portray speed or driving behaviour in a way that might encourage irresponsible driving’.

 

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GOVERNMENT PROBE INTO HAND CAR WASHES

GOVERNMENT PROBE INTO HAND CAR WASHES

Investigation into hand car washes begins

A parliamentary committee is to look into how damaging hand car washes are to the environment.

The Environmental Audit Committee will examine how the impact of hand car washes differs from automatic ones. It will look at how effective regulation is and what steps central government might take to ensure that these businesses are operated sustainably.

Although the focus of the Committee’s inquiry will be on environmental issues, another body, the Independent Anti- Slavery Commission has produced a list of indications of exploitation at hand car washes, which the Committee will also seek answers for.

Mary Creagh MP, Chair of the Environmental Audit Committee, said: “Our inquiry will look at the environmental impact of hand car washes and ask how effective the regulations that govern them are. It will also ask the Government how it is meeting its commitments under the UN Sustainable Development Goals to reduce human exploitation.”

Reacting to the news, Brian Madderson, Chairman of the Petrol Retailers Association commented: “The PRA is pleased to see the Committee is holding the Government to account on an industry that is in breach of several regulations.”

“We have been lobbying DEFRA repeatedly over the lack of enforcement regarding the estimated 6,500 cubic metres of chemical trade effluent produced by hand car washes, which pollutes local water courses. We have also met with officials from both the Home Office and the Treasury Select Committee to discuss breaches of the Modern Slavery Act and the millions of pounds lost in tax revenues,” he concluded.

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ZAFIRA FIRES: VAUXHALL FACE CRIMINAL INVESTIGATION

ZAFIRA FIRES: VAUXHALL FACE CRIMINAL INVESTIGATION

A criminal investigation into the Vauxhall Zafira fire scandal has been launched by DVSA.

The government agency is working with officers from Luton Trading Standards to investigate Vauxhall.

In a written statement, Andy Rice, DVSA head of counter-fraud & investigations, said:: “DVSAs priority is to protect you from unsafe drivers and vehicles”.

“We have made it clear to manufacturers that to protect consumers, they should swiftly rectify problems and meet their obligations under the code of practice”.

“DVSA will take the necessary action against any manufacturers who fail to comply with their obligations.”

The long-running saga of the people carriers catching fire dates back to 2009, when the then GM-owned carmaker first had reports of blazes.

Six years later, and following reports of over a hundred more fires, the VM attempted to point the finger at the aftermarket, blaming ‘unauthorised repairs’ to the thermal resistor cut-off on the heater blower, a recall was offered. The repair was unsuccessful in fixing the problem and another recall with a more extensive repair was made.

Following this, Vauxhall bosses were called into a Select Committee hearing and faced questions from MPs.

Although a majority of the 160 recorded fires have resulted in the total destruction of the vehicle, to date there have been no reports of serious injuries.

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WRS MOTOR FACTORS JOINS A1 BUYING GROUP

WRS MOTOR FACTORS JOINS A1 BUYING GROUP

Somerset-based WRS Motor Factors Ltd has joined buying group A1.

New brands will arrive at WRS

Weston Recovery Services (WRS) was established in Weston-Super-Mare by Robert and Lynn Hopkins in 1983. Today, it has an around the clock breakdown and recovery service.

WRS Motor Factors Ltd was subsequently incorporated in 2006 after some years trading under the Weston Recovery Services umbrella. Operating out of four branches across the Somerset area; Weston-Super-Mare, Shepton Mallet, Wellington and Bridgwater, it supplies many brands such as NGK, Lucas, Mahle and Britpart, as well as stocking a full range of Motaquip products.

Martin Tier of WRS, said: “It’s very important that we have a voice and aren’t just a number and after speaking with them, we feel A1 offer the right environment for us.

“Communication is a key part of this group,” says Simon Salloway, Head of Operations at A1. “We’re all working together. Everyone’s feedback and input is valued, and our combined knowledge and purchasing power form the foundations of our collective success. By listening to each other and working together, we can get a stronger hold in this increasingly competitive industry.”

The businesses trade as WRS Motaquip and this won’t change as the company will continue to buy hard parts from Motaquip. However, the move will widen the factor’s access to brands.

The A1 Motor Factor Group has added a number of well- known names to its network of suppliers in recent months. These include Hella-Hengst, Federal-Mogul and National Auto Parts.

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EPIC ACCESSORIES GETS TRICO VAN

EPIC ACCESSORIES GETS TRICO VAN

New sporty van for Epic Accessories

Wiper blade brand Trico has presented Epic Accessories with a Trico liveried Ford Fiesta van, after the latter achieved its target during the former’s three-month promotion last year.

The vehicle was handed over to Epic Accessories owner Samantha Gutteridge at the A1 buying group’s spring trade show, which took place at the Whittlebury Hall in Towcester last month.

Speaking of her firm’s new addition, Gutteridge said: “The new vehicle will help us on both a promotional and practical level in getting the message out to potential customers that we fit wiper blades in our designated fitting bay at the rear of our store, so a huge thanks to Trico.”

Sam Robinson, Product Manager at Trico, added: “The show was a great success for us, in particular our promotional offer on Neoform retro-fit beam blades, which was well received with a number of members who placed orders for a merchandise box on the day. We also agreed plans with various members to help boost their sales, including supply of in-store signage, as well as training days to educate and support their staff on selling and fitting Trico blades.”

Posted in Blogs, Factor & Supplier News, Garage News, News, Retailer News, Uncategorised, WipersComments (0)

SUPPLIERS FINED IN RECENT CARTELS

SUPPLIERS FINED IN RECENT CARTELS

Another cartel has been exposed

The European Commission has fined OE suppliers Bosch, Continental and NGK a total of €151M, after participating in one or more of five historic cartels concerning the supplies of spark plugs, hydraulic and electronic brake system components to VMs in Europe.

The first cartel lasted from 2000 until 2011 and aimed at avoiding competition by respecting each other’s traditional customers and maintaining the existing status quo in the spark plugs industry in the European Economic Area.

The second and third related to the supply of various braking components including electronic parking brake systems between 2007 and 2011.

All suppliers acknowledged their participation in these cartels and agreed to settle the
case. Denso was also involved in the first cartel, but was not fined after revealing the existence of its cartel to the Commission. TRW also escaped fines altogether for disclosing the second and third cartels, while Continental avoided charges for one of the two cartels it participated in on the same grounds.

Commissioner Margrethe Vestager, who is in charge of competition policy said: “These cases are about collusion at the expense of car makers. But in the end, any extra costs these carmakers may have incurred could potentially be passed on to final consumers when they buy a car. So our work will help to make sure that those markets work fairly for consumers.” She concluded added: “Today’s decisions are unrelated to our investigation that several German carmakers might have broken EU competition rules. That is still ongoing”.

“We will be active in this area as long as we keep finding companies that hope to
make higher profits by colluding instead of competing.”

Previously, bearing suppliers and air conditioning component makers have been fined under the same anti-trust rules for colluding against vehicle manufacturers.

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ON TOP OF THE WEALD

ON TOP OF THE WEALD

Uckfield Motor Services – The Cockill family show us around their Sussex garage

Uckfield Motor Services

What’s the most efficient way of raising your profile as an independent garage? Offering a good service and establishing a customer base that will keep returning time after time is important of course, but arranging a garage in a way that doesn’t feel intimidating to new and non-traditional customers is something that eludes many small businesses.

However, this was less of a problem for Symon Cockill. Coming from a franchise retail background, he understood that the details are important for a customer’s perception of a business. Founded back in 1988, Family-run Uckfield Motor Services was originally based in an anonymous unit at the back of a trading estate, but when the opportunity came to move to one of the customer-facing units alongside the likes of Halfords and Topps Tiles, he jumped at the chance: “Everyone thought we were mad,” he recalled. “When we put the figures on paper, we knew it would be hard work [to justify moving]”. Nonetheless, the move was a step on being a more recognised brand in the town and the business employs Symon, wife Melanie, daughter Hannah, sons Harry and Edward as well as various other technicians.

The units had previously been used by a local bodyshop and so were well suited to become a service and repair garage and part of the Cockill’s strategy was to join a garage scheme and benefit from recognised branding and visibility. Originally, the garage was one of the Unipart Car Care Centres, but left when the well-publicised problems hit Unipart Automotive. The Cockills liked the idea of garage schemes and joined Bosch Car Service for a while, but chose not to re-apply when this scheme restructured in 2015.

Instead, the garage had its own signage made, but there were a number of things about being in a scheme that the family liked. First, there was the raised visibility already mentioned. Secondly, and most importantly according to Edward Cockill is the access to affordable training courses. After speaking to a few suppliers about various schemes and ‘soft franchises’, the team settled on joining AutoFirst, a scheme developed by Euro Car Parts and for which UMS would be the 300th member.

Other than the benefits of being a member of a garage scheme, Uckfield Motor Services also offers customers an option to view work on their car, or at least part of it, on their phones, thanks to a series of video cameras that link to an app. The firm has also joined the bookmygarage and blackcircles aggregators in order to bring some work in from customers who may not have previously visited the workshop.

CLEAN AND TIDY
Touring the building, we’re struck by how clean the facility is. You might expect tidy reception area – and this one is very smart (and complete with a coffee table that uses an F1 tyre as the base). All of the bays are clean and the ramps themselves are positively gleaming. Ten people work in the business in total, and though it isn’t the biggest workshop, there seems to be a system in place where everyone can move around without bumping into each other. As with most high-level independent garages, modern diagnostic play a big part in the business and a proportion of income is spent on the latest scan tools and test equipment.

However, it isn’t all hard work. Outside the workshop is a race- prepped Citroen C1, one of many track cars owned by the family over the years. “Racing is a way of life” explained Edward, though he did note that the little car was a ‘bit slow’ compared to the other, more exotic cars he has driven on the track.

What’s next for the garage? At some point, brothers Edward and Harry are keen to build a glass frontage to enlarge the waiting area and increase the dealer-like feel of the garage.

For the time being, they are happy maintaining their reputation as one of the most popular garages in Sussex.

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