Tag Archive | "Bosch Car Service"

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ALL PEACHY AT APPLETON’S


By Greg Whitaker

There’s a queue as we walk in to the reception of B.L Appleton, mainly because the customer at the front, an older gent, is questioning every aspect of the service on his Vauxhall, which is par for the course for any service and repair garage.

Looking out through the window on to the forecourt, I can see that this customer is not the only one to come in a motor with the Griffin badge. The business was a Vauxhall franchise in the past.

“The amount of people that come here and say: Are you still a Vauxhall dealer? You used to be one. Well, yes, but that finished in 1990,” said Phil Evans, General Manager. “We have a good number of customers that have been coming for over thirty years”.

Indeed, the business has served the community of Heald Green, near Manchester Airport, for a great deal longer than thirty years. Founded by Basil Appleton some 80 years ago the garage has remained in the same family and on the same spot ever since. Originally based from an old barn, the outbreak of WW2 put Appleton’s fledgling business on hiatus, though the army requisitioned the premises to charge the lead-acid batteries used in field wireless equipment.

After the war, the garage served the expanding suburb and its growing number of private cars as well as servicing land vehicles used by the nearby Manchester Airport.

In time, the old barn was demolished and replaced with a complex of buildings. Basil married Mabel and had two children, one of which, Gerrard, runs the business to this day.

Back to our visit, current owner Gerrard Appleton has popped in to say hello, but has to go out again shortly after, leaving us with Phil Evans to show us around.

Mixture

While we were there, there was a mixture of private cars and fleet work receiving ramp time – the garage takes on fleet work from fleet managers and through a lease management company. Other than the Vauxhalls, there is a Jeep and an A4 in for service as well as some vans used airside at Manchester Airport with clogged DPFs. Spark ignition vehicles aren’t used due to risk of an explosion, meaning that diesel vehicles chug around at no more than 20mph, with inevitable consequences. “They clog up very regularly,” said Evans, “And when you do need to do a regen, let’s just say it gets very smokey”.

As mentioned, the garage long ago was a Vauxhall franchise, but today it is a proud member of the Bosch Car Service network and has been for the past ten years.

The garage is proud to support the local community, and one of the reasons for inviting us up was to tell us about a plan to raise money for St Ann’s, a nearby hospice. Among other initiatives, the garage will donate a fee for each MOT to the charity. “It’s the third time we’ve done this, the last being three years ago, but as it is our 80th anniversary and the hospice needs money we thought we’d do this for them again and advertise it on social media.

Looking ahead, Evans is keen to stress the garage needs to invest in training and tooling to look after the next generation of electric and connected vehicles. “I’ve been a technician since 2003, but in the last five years it has just gone mad,” he said, referring to the pace of change of technology. ADAS calibration equipment is also being considered. We look forward to a return visit – we won’t leave it 80 years next time.

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ON TOP OF THE WEALD

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ON TOP OF THE WEALD


Uckfield Motor Services – The Cockill family show us around their Sussex garage

Uckfield Motor Services

What’s the most efficient way of raising your profile as an independent garage? Offering a good service and establishing a customer base that will keep returning time after time is important of course, but arranging a garage in a way that doesn’t feel intimidating to new and non-traditional customers is something that eludes many small businesses.

However, this was less of a problem for Symon Cockill. Coming from a franchise retail background, he understood that the details are important for a customer’s perception of a business. Founded back in 1988, Family-run Uckfield Motor Services was originally based in an anonymous unit at the back of a trading estate, but when the opportunity came to move to one of the customer-facing units alongside the likes of Halfords and Topps Tiles, he jumped at the chance: “Everyone thought we were mad,” he recalled. “When we put the figures on paper, we knew it would be hard work [to justify moving]”. Nonetheless, the move was a step on being a more recognised brand in the town and the business employs Symon, wife Melanie, daughter Hannah, sons Harry and Edward as well as various other technicians.

The units had previously been used by a local bodyshop and so were well suited to become a service and repair garage and part of the Cockill’s strategy was to join a garage scheme and benefit from recognised branding and visibility. Originally, the garage was one of the Unipart Car Care Centres, but left when the well-publicised problems hit Unipart Automotive. The Cockills liked the idea of garage schemes and joined Bosch Car Service for a while, but chose not to re-apply when this scheme restructured in 2015.

Instead, the garage had its own signage made, but there were a number of things about being in a scheme that the family liked. First, there was the raised visibility already mentioned. Secondly, and most importantly according to Edward Cockill is the access to affordable training courses. After speaking to a few suppliers about various schemes and ‘soft franchises’, the team settled on joining AutoFirst, a scheme developed by Euro Car Parts and for which UMS would be the 300th member.

Other than the benefits of being a member of a garage scheme, Uckfield Motor Services also offers customers an option to view work on their car, or at least part of it, on their phones, thanks to a series of video cameras that link to an app. The firm has also joined the bookmygarage and blackcircles aggregators in order to bring some work in from customers who may not have previously visited the workshop.

CLEAN AND TIDY
Touring the building, we’re struck by how clean the facility is. You might expect tidy reception area – and this one is very smart (and complete with a coffee table that uses an F1 tyre as the base). All of the bays are clean and the ramps themselves are positively gleaming. Ten people work in the business in total, and though it isn’t the biggest workshop, there seems to be a system in place where everyone can move around without bumping into each other. As with most high-level independent garages, modern diagnostic play a big part in the business and a proportion of income is spent on the latest scan tools and test equipment.

However, it isn’t all hard work. Outside the workshop is a race- prepped Citroen C1, one of many track cars owned by the family over the years. “Racing is a way of life” explained Edward, though he did note that the little car was a ‘bit slow’ compared to the other, more exotic cars he has driven on the track.

What’s next for the garage? At some point, brothers Edward and Harry are keen to build a glass frontage to enlarge the waiting area and increase the dealer-like feel of the garage.

For the time being, they are happy maintaining their reputation as one of the most popular garages in Sussex.

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