Tag Archive | "Dealerships"

ASA RESPONSE COULD IMPACT USED CAR DEALERS

Tags: , , , , ,

ASA RESPONSE COULD IMPACT USED CAR DEALERS


Glyn Hopkin dealership

In a move that could have far-reaching consequences on the used car industry, the Advertising Standards Authority has upheld a complaint against two lineage ads for car dealer Glyn Hopkin. The adverts related to two three-year old Alfa Romeo vehicles, and the complaint was that the vehicles were not advertised as being ‘ex-fleet’.

The vehicles in question had been registered directly to Fiat- Chrysler Automobiles (FCA). In response, the dealer said that the vehicles were not for sale directly from the website and that would-be purchasers would be able to see all the documents related to any particular car.

Glyn Hopkin stated that they bought the advertised vehicles directly from FCA and that an ex-fleet did not suggest that it had multiple drivers. Furthermore, the actual previous usage, irrespective of the registered keeper, could not be categorically defined on a used car and they stated that such information had not been given to them by FCA.

SMMT was asked for its input. It said that it believed that the Office of Fair Trading’s (OFT) ‘Guidance for second hand car dealers’ only applied to ex-fleet vehicles that might have had multiple users, and that by describing a vehicle as ex-fleet did not necessarily mean that it had been used by more than one driver.

SMMT also pointed out that the new car market had changed radically in the UK, through the growth in popularity of PCP and lease schemes, where most of the vehicles were owned by fleet management/vehicle leasing companies.

The ASA accepted these points, but still ruled that the advert broke guidelines and that it, and all others like it, must state that if a vehicle had been part of a fleet if had been used for business purposes, even if they had been in the hands of a single user from new, as had been the case with both of the cars in question.

Posted in Blogs, UncategorisedComments (0)

Tags: , , ,

ANGER FROM AFTERMARKET OVER NEW ZAFIRA RECALL


Recall for Zafira B models

Recall for Zafira B models

Vauxhall has announced a recall for Zafira B cars after an electrical problem caused some of the vehicles to burst into flames. This follows on from the VM’s voluntary check earlier in the year, for which it blamed the problems on ‘improper repairs’.

The latest call back has caused more confusion for who’s to blame for starting the fires with the VM’s previous claims highlighting third parties had carried out improper repairs to the vehicle’s blower motor resistor.

According to the VM, the recall will focus on “improving the robustness of the system” instead of replacing the resistor and its fuse, which the firm started doing last year. The recall will also involve replacing the current ‘soldered fuse resistor with a wax fuse resistor to reduce the opportunity for manipulation’ according to a statement.

When the recalls are complete, all vehicles will have a new wax fuse resistor, a new blower motor and a new moulding at the base of the windscreen to address water ingress.”

Stuart James, Director of the Independent Garage Association, responded to the allegations: “I have not seen any evidence that indicates that it’s a third party repairer fixing the faults. They’ve made an allegation but no evidence has been produced at this stage”.

Although the aftermarket has come under fire from the previous allegations, James is confident that this shouldn’t affect independent garages going forward: “Whilst the media have picked up on repairs being carried out by the aftermarket, I don’t think most consumers will take much notice. It’s just one party blaming another and I think consumers are smarter than that”.

Comments on social media seem to back this theory up. One poster on the Mail Online website said: “My local ‘stealership’ hardly has the motivation to do what’s on the service schedule let alone go off on a tangent and play around with the electrics. Vauxhall, your excuse is rubbish! I think the words you’re struggling to find are ‘poor design on our part.’

Vauxhall advises all drivers who haven’t had work completed from the first recall to take their cars to their nearest dealership for servicing.

Posted in Blogs, Garage News, News, UncategorisedComments (0)

Advertisement
  • Huge takeovers, plus connected everything. What’s the future for the aftermarket?
  • All about the brakes: How brake brands plan to keep you custom
  • New tools and toys to kick-start your New Year

more info

    • Sorry, there are no polls available at the moment.
    • Popular
    • Latest
    • Comments
    • Tags
    • Subscribe