Tag Archive | "garage scheme"

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GARAGE PROGRAMME INTRODUCES FINANCIAL GUARANTEE


Trust My Garage webThe RMI is introducing a guarantee to motorists that have work done at any member garage, provided that member is part of its ‘Trust My Garage’ scheme.

Terry Gibson, Head of Member Services commented: “In the event of a dispute where the consumer is judged to be in the right by TMG’s Alternative Dispute Resolution (ADR) provider, the National Conciliation Service, the IGA will guarantee payment of any financial award up to £1,000 where the garage is unable to meet its obligation to the consumer”.

TMG is regognised as an ‘approved consumer code’ by Chartered Trading Standards Institute.

The new guarantee is effective immediately . Further details of the scheme and the conditions that apply can be found on the TMG website.

The garage scheme currently has 2,800 members. Each new applicant is put through a site audit which it must pass in order to be able to display the TMG logo.

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MOTOR CODES BECOMES MOTOR OMBUDSMAN

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MOTOR CODES BECOMES MOTOR OMBUDSMAN


Trade body Motor Codes has changed name to Motor Ombudsman.

The Ombudsman continues to provide a service and repair code of practice for the independents, franchises and warranty providers that have signed up.

Apart from the new name, the organisation can now reach a final decision in-house. Previously, if a case reached arbitration, both the consumer and the subscriber had to pay.

Bill Fennel, former MD of Motor Codes, now Chief Ombudsman and MD of the re-branded organisation, said: “Our ultimate aim is to give consumers peace of mind, ease relations between garages and motorists and find the fairest solution for both parties should a dispute arise”. He re-iterated that the service is free for the public to use.

Founded in 2004 by SMMT, Motor Codes has built up a membership in it’s new and used car sales, service and repair and warranty services and is one of the few operations to achive Trading Standards recognition. However, while a majority of franchise dealers have signed up, only a minority of independent garages have done so.

 

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