Tag Archive | "retail"

EVANS SOLD TO SPORTS DIRECT IN PRE-PACK DEAL

Tags: , , , ,

EVANS SOLD TO SPORTS DIRECT IN PRE-PACK DEAL


Bike retailer Evans Cycles went into administration, only to be bought straight back out by Sports Direct.

The future of the retailer looked uncertain, as rival Halfords withdrew its bid to take it over, citing a desire to focus on expanding the Cycle Republic chain.

Trading has not been affected at Evans, although gift vouchers are ‘suspended’ and the status of the cycle to work scheme is unclear.

Gatwick-based Evans has a history stretching back to the 1920s, although in recent years the chain has expanded to 62 branches and 1,200 employees through the involvement of private equity. Sports Direct, the firm owned by Mike Ashley holds numerous other companies including department stores Lillywhies and House of Fraser and clothing brands including Firetrap, No Fear and Kangol.

Matt Callaghan, a partner at PwC and one of the administrators, commented:

“We are delighted to have secured a future for the business and employees of Evans. 2018 has been a very difficult trading year for the business, in part due to the impact of the extended winter weather, but also due to a lack of cash to invest in stores and develop the ecommerce platform. A combination of the associated losses, the capex requirements and tightening credit has led to a liquidity crunch”.

“Evans is a long-standing, well known and trusted brand with nearly 100 years of heritage in the cycling market. To have managed to preserve the business and transfer all staff to the purchaser is particularly pleasing.”

Posted in Factor & Supplier News, Latest News, News, Retailer News, special newsComments (0)

‘RESPONSIBLE CAR WASH’ SCHEME GOES LIVE

Tags: , ,

‘RESPONSIBLE CAR WASH’ SCHEME GOES LIVE


An initiative named the ‘Responsible Car Wash Scheme’ has been launched by the House of Lords.

The Scheme aims to tackle modern slavery and a lack of compliance within the industry. It will target labour abuse and lack of adherence to regulations at hand car washes, whilst enabling consumers to identify a compliant car wash.

Operators who are members of the Scheme will be able to be recognised by consumers as ones who: look after their workers, trade legally, adhere to environmental regulations and take care of their customers and their vehicles.

Darryl Dixon from the Gangmasters and Labour Abuse Authority said, “We have seen numerous problems across this industry, from modern day slavery, debt bondage, failure to pay proper wages, through to workers not being provided with any appropriate or personal protective equipment. Whilst enforcement is crucial, education is also essential to both operators, so that they can ensure they operate legally, but also to consumers, so they can make the simple decision of using a legal operator or not. This Scheme is a big step forward in addressing these issues.”

Brian Madderson, Chair of the Car Wash Association gave the scheme a more muted reception: “Whilst this is welcome news and will allow hand car washes to look after their workers, trade legally, adhere to environmental regulations and take care of their customers, it still leaves open the issue of the 20,000 hand car washes in the UK that operate illegally” he said.

“Problems also include environmental damage from mishandling trade effluent, widespread disregard of the National Minimum Wage, modern slavery human trafficking and tax avoidance. Figures suggest that hand car washes are failing to pay taxes, and up to £1.45 billion per year in tax is not being collected by HMRC” concluded Madderson.

The Scheme will provide a resource for operators, providing them with information and guidance so they can operate legally. Once a member of the Scheme, operators will be able to display a Responsible Car Wash Operator logo which will enable consumers to make a clear choice between a fully compliant operator, that has been through the accreditation.

Posted in Garage News, Latest News, News, special newsComments (0)

THE CHANGING FACE OF RETAIL

Tags: , , , ,

THE CHANGING FACE OF RETAIL


After a grim few months on the High Street, we speak to retailers and suppliers in our sector to find how they have adapted

WMS shop floor

Let’s not beat about the bush here: 2018 has so far been a terrible year to be a High Street retailer. There have been numerous high profile casualties such as Toys R Us and electronics giant Maplins as well as clothing retailers such as New Look, Claire’s Accessories and Jones the Bootmaker either calling in the receivers or announcing drastic restructuring.

Even restaurants in the so-called ‘smart casual’ dining sector, which for a long time were lauded as saviours of dwindling town centre, seem to have hit bad times. Carluccios, Prezzo and pretty well all of the outlets in TV chef Jamie Oliver’s portfolio have announced drastic closure programmes. It isn’t ideal.

Nonetheless, traditional accessory shops have adapted as best as they can to the changing face of the retail environment: The days of Ray D’Ator (CAT’s longtime accessory shop owner turned columnist) scowling at people over the counter, and his attitude of ‘you don’t want it looking too smart, people will think they can’t afford it’ are well and truly over.

SHOP ENVIRONMENT
Indeed, it is the opinion of the accessory retailers we spoke to is that the environment has changed significantly over the last couple of years, leading them to revise their offering. “There’s a change in consumer behaviour due to cars being less easy to work on therefore fewer DIY mechanics to serve” noted Jonathan Rogers of Wrexham Motoring Supplies. “We do a lot of free fits now when it comes to bulbs, batteries, wipers etc and we have noticed a significant increase in this service. This is directly in line with inf lating garage hourly rates and people being forced into looking elsewhere for fitting.”

Richard Shortis, Managing Director of regional chain Wico, said: “The range of product has increased as a result of the changing marketplace. Gone are the days of two different headlight bulbs, now there are about 10 – and that’s not including all the different upgrade versions.” Shortis adds that a noticeable change in the key categories of bulbs and wipers is that (with the possible exception of high-output bulbs) the parts wear out more slowly, and need changing less frequently. However, more customers are asking for the bulbs and blades to be changed for them, which Wilco will do for a fee.

One retailer who feels the environment has not changed significantly is A1 founding member and accessory shop owner Joe Elliott. “Has the environment changed in the last two years? Not really, business has remained consistent,” he said. “It’s busy when its cold and its OK the rest of the time.”

Push bike sales in decline

Despite this, Elliott says that he has noticed more sales in touring equipment. “I think the increase in sales of roof bars and WMS shop floor boxes are due to development in the leisure market. More families these days take part in more leisure activities throughout the year,” he said. “Roof boxes, expensive as they can be, it can often be cheaper to buy one and all the malarky that goes with it (instead of renting one on multiple occasions or shelling out for a larger car).”

Despite the rise in sales, he describes the competition from online vendors in the leisure category as ‘absolutely tremendous’ and he counters it by offering good service and free fitting. Indeed, it is the fitting offer to which Elliott attributes the company’s ‘edge’. “Apart from one very brief period, at Elliots, we have always offered free fitting on any accessory, whether that is bulbs, wipers or roof boxes. This policy has bought us a tremendous amount of kudos within the city. When we tried charging, we lost our edge. We have seen sales dramatically increase since we went back to free fitting.”

PUSH BIKE SALES
One area that appears to be in decline, or at least not as profitable as everyone hoped, is the sale of push bikes. “We did dip our toes into the cycle side a few years ago but quickly realised how saturated the market was,” explained Jon Rogers, adding that there is more to cycle retailing than simply stocking a few bikes. “We are clearing out of push bikes,” concurred Joe Elliott. “We went to a lot of trouble and expense setting up as a cycle repair shop, but for some reason it just hasn’t worked.”

“The other issue is that the Push bike sales in decline venture capitalist have come into the cycle industry… and we all know how they were when they went into the motor factor side of our trade,” said Richard Shortis, adding that pedal-electric bikes were a growing segment, albeit one that was growing from a very low base.

So the message from the market is adapt fast and respond to new trends – and don’t be afraid to try something new. Just be prepared that not every new trend (particularly in our sector) is going to fly.

Posted in CAT Features, Factor & Supplier News, Garage News, News, Retailer NewsComments (0)

CHARGING UP BUSINESS MARGINS

Tags: , , , , , ,

CHARGING UP BUSINESS MARGINS


There are plenty of battery charger brands out there, but how are firms standing out from the competition?

Noco Genius series

Consolidation is the buzzword of our industry at the moment, but it isn’t just reserved for the factor groups, suppliers are part of this trend too. “There has been a lot of consolidation of battery brands with only a few major players left in the market.” said Gary Vincent, Sales Manager of American battery charger firm Noco.

While battery brands are shrinking, he says the opposite is true of chargers, “In terms of battery chargers, there is an increasing number of battery charger brands entering the market from the far-east with little actual battery charging experience and just looking to make quick money on places like Amazon,” he said, adding that this has had a knock-on effect on product quality and safety in the marketplace.

TRAINING
To maintain quality standards and be one of the ‘go-to’ brands for battery chargers, Noco has heavily invested in a number of marketing initiatives, technologies and training programmes to maintain customer retention while providing new clients with the technical know-how to up-sell its chargers in store. “Technical training forms part of the Noco on-boarding process for new customers so they can confidently advise and sell across the range,” said Vincent. “We see a continued trend towards lithium-ion batteries in all markets, and all of our chargers contain a specialised lithium charging mode. However, most competitors focus on their attention on charging fast, whereas we focus on return of capacity whilst restoring the specific gravity to optimal level, which can sometimes lead to slightly longer recharge times.”

The design and packaging can also bring many plusses to retailers stocking them as Vincent highlights: “Our chargers and packaging is extremely compact, which typically saves retailers upwards of four times in retailer footprint. These not only allow retailers room to add additional SKU’s, but also saves on logistical costs.”

NEW PRODUCTS
Taking a slightly different stance on battery charging is Swedish battery charger firm CTEK. As previously mentioned in CAT, the firm recently introduced its ‘CT5 Time To Go’ device, which informs users when their battery is fully charged, through a series of LED lights that monitor the state of charge of the battery. The tool is used in conjunction with the firm’s new ‘Battery Sense’ dongle, which tracks the vehicle’s battery health. The concept behind this was to encourage more motorists to check their battery regularly in order to prevent further breakdowns, particularly during the colder months when this component is at its most vulnerable. Sten Hammargren, Consumer Business Unit at CTEK, elaborated: “The Battery Sense tool is easy to install and data is delivered through a free to download iPhone or Android App. Battery Sense means no worrying about charge levels or when to charge; providing valuable information about the vehicle’s battery in a simple, user-friendly way.”

In addition, the maker is conducting ongoing training sessions for factors and distributors via its Skillsbase programme, allowing them to gain a thorough understanding of the firm’s wares. This is further supported with marketing materials such as product sheets, brochures and promotional films for additional advice and guidance. “Understanding how our products can be used to meet the needs and demands of the end user is a strong factor in choosing the right products to generate sales opportunities”, said Hammargren, “Our Skillsbase programme is helping our customers to gain comprehensive CTEK knowledge and develop essential skills and understanding to maximise profit margins.”

In a similar vein, Banner Batteries is raising awareness and the importance of battery chargers and maintenance to its retail network in the form of ‘visually appealing’ display units and marketing materials including a pocket guide leaflet for its Accucharger range. Lee Quinney, Country Manager at Banner, elaborated: “Developed to ensure that modern lead-acid batteries attain their anticipated long service life through regular and necessary equalisation charges, each Accucharger is more than capable of powering up any starter battery easily, fully automatically and safely. In addition to their functionality and suitability for all 6/12V lead acid batteries, they are appealing in terms of their design aesthetics and have already been widely adopted by Banner’s distributors and their customers.”, he concluded.

Posted in Batteries, CAT Features, Factor & Supplier News, Garage News, News, Retailer NewsComments (0)

RETAIL TRADE FACES ‘UNCERTAIN FUTURE’

Tags: , , , ,

RETAIL TRADE FACES ‘UNCERTAIN FUTURE’


New car registrations continue to fall

The UK’s motor retail and parts industries face an ‘uncertain future’ as the number of firms in ‘significant financial distress’ according to a new report.

The research, published by insolvency firm Begbies Traynor shows that both new and used car dealers are having a very hard time as new registrations continue to fall. Interestingly, the firm cites a glut of used cars on the market as one of the reasons for used car dealer’s distress, rather than the number of pre Euro-5 vehicles taken out of the market as a result of scrappage schemes offered by various VMs.

Over the past year, the level of ‘significant distress’ for used car dealers rose by a third to 1851 dealers, compared with the same period in the previous year.

Julie Palmer, partner at Begbies Traynor, said: “Consumers up and down the country are tightening their belts in the face of rising inflation, increased interest rates and real wage pressures, causing households to put the handbrake on spending on big ticket purchases, and encouraging many to hold on to their vehicles for longer”.

“Even those owners looking to upgrade their vehicles are struggling to do so, as a recent glut of second hand cars on the market continues to depress the value of second hand motors while making new vehicles and their hefty price tags even less appealing”.

New car dealerships fair little better, with consumer confusion regarding diesel legislation and a lack of electric infrastructure keeping would-be car buyers away. Worryingly, the findings chime with the results of a KPMG survey released at the same time that predicts over half of all dealerships in the UK could close within eight years, leading a number of dealer principals and other motor industry executive to state that the only way these businesses can survive is to convert to a used car dealer and/or repurpose to becoming an independent service garage (see page 5).

FINANCIAL HEALTH

The Begbies Traynor findings were published in the firm’s Red Flag alerts, which monitors the financial health of UK companies. It warns that a number of macro-economic pressures last year contributed to this considerable increase in distress, with the combination of rising inflation, stagnant real wage growth, a weak
pound, political uncertainty, November’s rise in interest rates, and the ever-tightening credit environment putting increasing financial stress on businesses across the country. As a result, 258,349 UK businesses ended the year in a position of negative net worth, while a further 154,251 demonstrated a ‘worrying increase’ in their working capital deficit.

Palmer added: “When the overall business environment is so challenging, unfortunately there can be few real winners, however certain sectors of the economy are certainly feeling the pinch more than others. In particular, the vast UK support services sector saw a spike in distress as their stretched customers reined back spending. The construction industry saw the lowest levels of optimism in five years while the real estate sector felt the full impact of the increasingly stagnant UK housing market”.

Posted in Blogs, Factor & Supplier News, Garage News, News, UncategorisedComments (1)

A POINT OF DIFFERENCE

Tags: , , , , ,

A POINT OF DIFFERENCE


David Williams takes us on tour around Michelin Licensee Future Developments.

Stoke-on-Trent is known as the Potteries for its heritage in throwing all kinds of clay, from fine bone china to toilet pans. However, in recent years the city has become a logistics hub housing many distribution centres. A major player here is Future Developments – a manufacturer supplying car care products and aerosols to large retailers up and down the country.

18 months ago, the firm inked a deal with Michelin where it became an official licensee for the UK and Ireland. Dave Williams, Sales Director of the firm, explained: “We manufacture specifically for niche markets. We never had a brand before and Michelin came to mind because it was in local [Michelin has a niche tyre production facility in nearby Shelton] and they were keen to do it”. He continued. “We’re looking to create a brand over the next two to three years by bringing in and making products with a difference”.

With 700 products to manufacture, a large space and the essential amenities are required. While touring the site, Future Developments seems to have all the facilities to hand with a 7,000 sq ft site containing three shipping containers for raw materials and bottles, an aerosol storage plant and a production warehouse where over 10,000 Michelin-branded products are produced each day, before they’re tried and tested on site. Once approved and set to the required standards, products are boxed up and packaged for distribution.

PRODUCTS AND PROMOTIONS
Another well-used area is the mock-shop showroom, which has a plethora of retail products sporting the Michelin brand. Wheel trims, inspection lamps and breakdown kits were displayed on shelves next to the firm’s other wares such as insect repellents and stain removers for the household domestics market as well as graffiti removal – a regular purchase among city councils across the UK. Ray Bowles, Managing Director of Future Developments, said. “We distribute all the Michelin wiper blades as well as snow brushes, ice scrapers, snow shovels and wheel trims”, adding that the firm has expanded its wiper blade distribution overseas.

Williams mentions that retail customers can benefit from some handy upsell opportunities such as Michelin point of sale (POS) display stands. He adds. “Customers can purchase our promotion stands to upsell their products in store. Another example is our screenwash, which we’ve designed so it can interlock with other bottles for stacking in shops. From a retailer’s point of view, it looks presentable, doesn’t crush and is easier for stacking”. In addition, the team provide fitting videos and aftercare support to retailers and end users.

POINT OF DIFFERENCE
While designing things like formulas and bottles is an element of the business, it is not the only one. Williams highlights that the multicoloured triggers within the car care range are ‘unique’ selling points in themselves, whereby, each bottle has its own mechanism, designed to make application simpler for customers. He says. “We don’t just develop the product, we also develop the trigger. For example, we have developed a pre-compressed trigger which allows easier application and restricts any leaks onto fingers and hands during use”.

A similar example Bowles and Williams demonstrated was their AdBlue container. Although this formula can’t be altered, this didn’t stop the team from creating another application solution. “We can’t make AdBlue different from anybody else because it’s a standard product according to regulations”, said Williams. “However, we can differentiate the way it’s delivered. We have done this by creating a siphoned nozzle with 360° action, which can be used in different positions to fill into the car”.

PARTNERSHIP
Recently, a number of factor chains have expressed interest in the firm’s products. Williams expands. “We recently signed a deal with Euro Car Parts who are taking on the Michelin brand. They requested a couple of products including our new Screen Wash sachets and they’re also stocking Michelin’s Tyre Pressure Monitoring Systems (TPMS)”, adding that the firm’s wiper blades have also sparked interest. Bowles and Williams have also been in meetings with battery suppliers, factor buying groups and accessory store chains, any of whom could become potential supply partners in the near future.

The firm is now planning to extend its fleet of vans and silver range of glass, leather and wheel cleaners (to name a few) launched at Automechanika Birmingham this year. Whatever market they’re supplying, the team will continue bringing out products that will not only make sales for retailers, but more importantly, ‘make life easier’ and simpler for the end-user.

Posted in Accessories, Car Care, Cooling, Factor & Supplier News, Garage News, General, Lighting, News, Out and About with CAT, Retailer News, Styling, WipersComments (0)

CLIPPER LOGISTICS EXTENDS CONTRACT WITH HALFORDS

Tags: , ,

CLIPPER LOGISTICS EXTENDS CONTRACT WITH HALFORDS


Halfords

New logistics agreement for Halfords

Retail giant Halfords has agreed a new eight-year contract with Clipper Logistics.

The latest partnership will see the Leeds-based logistics company provide additional ancillary services and warehouse space to Halfords at its distribution centre in Daventry.

The warehouse comprises in excess of 325,000 sq ft of capacity and has been developed as a multi-user facility, where the retailer will serve as a main customer.

“Clipper began its relationship with Halfords last year”, said Steve Parkin, Executive Chairman of Clipper. “I am delighted that we have been able to demonstrate our ability to act proactively as a team and to develop solutions which will make a real difference to the Halfords business”.

He added, “with Halfords represents a true partnership which we anticipate will continue to evolve. We are pleased to have finalised this long term contract to enable us to support their operations in the UK.”

Richard Street, Infrastructure Director at Halfords, said: “We are delighted with the partnership to date which has enabled us to consolidate all of our external storage and enhance pre-retail services.”.

Street said the firm’s other two distribution centres will be unaffected by this change and will continue their operations as normal.

Posted in Blogs, Factor & Supplier News, Garage News, News, Retailer News, UncategorisedComments (0)

ARE YOU CREATING ‘THRESHOLD RESISTANCE’?

Tags: , , ,

ARE YOU CREATING ‘THRESHOLD RESISTANCE’?


Don’t entice customers into your premises or website only to have them walk out in disgust.

Andy Vickery is a consultant for the aftermarket

Andy Vickery is a consultant for the aftermarket

Marketing is a process that should be in operation from the creation of initial awareness through to the physical point of purchase.

Whether you are a garage business, accessory retailer or motor factor, your existing and potential customers are picking up signs and signals all the time and at different stages of the buying process.

You’d like to think that the purchasing process is as simple as running an advert, the customer sees what they want, then the customer comes to you to make a purchase – job done. If only it was that easy.

END GAME
The problem is many focus on the early stages of their marketing, for example creating initial awareness, but neglect other aspects closer to the point of sale; failing to realise that there is still the potential for what is known as ‘threshold resistance’.

Threshold Resistance is the title of a book written by retailing pioneer A. Alfred Taubman who states that ‘Threshold Resistance is the physical and psychological barrier that stands between a shopper and the inside of a store’. Of course, these days Threshold Resistance applies equally, if metaphorically, to online selling too (websites can give out the wrong selling signals).

Ask yourself if you’ve ever come across a retailer or business where you just couldn’t bring yourself to go in? There are times when threshold resistance occurs, when there’s no reason for it to be there. This is when there are physical aspects to a business that are repelling customers.

Tidy front-of-house boosts customer confidence

Tidy front-of-house boosts customer confidence

INVESTMENT
So, you’ve done all the heavy marketing lifting, you’ve invested a lot of money in attracting customers and you’ve brought them to the point of purchase. Unfortunately, the job isn’t finished here, you can’t yet guarantee the sale – you’ve got to get the customer through the door. If this doesn’t happen, you’ve blown all that investment in marketing so far, which is why businesses also have signage and point of sale displays – to help customers.

But the reality is often customers are getting as far as the business ‘threshold’, be it a physical retail outlet, garage or online website, but resisting because they’re receiving the wrong signals. One of the biggest signals people base their judgements on at this stage of the marketing process is how your business and the people within it look.

But there are still certain types of business that could do so much more to improve their perception, but have resisted making improvements to their physical environment. Unfortunately, many automotive outlets remain in this category. Many obviously consider that they fall outside of this customer judgment arena. Well they may have in the past, but in an area where the dealerships and chains are seeming to excel, the independents must follow or risk losing out.

INTIMIDATION
Customer intimidation is a term that could be swapped with threshold resistance. It’s another thing that will destroy a sale.

In areas where customers lack knowledge and expertise, it is natural for them to feel a little
uneasy when making a purchase. Not only do they not want to make bad decisions, they also don’t want to be laughed out of the shop either.

It is well known that some people, especially women, do feel intimidated by the garage environment. But I would say that garages, retailers and motor factors aren’t the only culprits. There are other trade counters such as plumbing, electrical and builder’s merchants that could make positive improvements through tidying up their appearance and coming across as less intimidating to customers.

To customers, little things do matter. Customers do notice when furniture is threadbare, when floors and walls are dirty, when an environment is just plain untidy and this does reflect on their judgement. I once read an article about an airline where the CEO remarked that if a customer found a coffee stain on their fold-down table in front of their seat, they would think that the airline didn’t take care when maintaining its engines.

The same could be said of delivery or company liveried vehicles – if these are dirty,
what sort of signals are they giving out to people who see them? And what about dress- sense and personal cleanliness?

Okay, garage environments can be dirty, but simple procedures can mitigate the customer having to see or witness this – we’re talking dirty overalls and hands here. You’ll notice that the likes of Halfords have tidy-looking staff.

A very simple example that I particularly notice is when an independent garage or retailer, provides their employees with liveried overalls or shirts – this is something that is expected in big retail, but to me, an independent that goes to the trouble of putting their logo on clothing is more likely to apply more attention to detail on larger issues.

In the grand scheme of all things marketing, the recommendation is don’t be deliberately putting people off buying from you. Improving your premises and how you look could be one of the most cost effective investments you could make to your business.

Posted in CAT Know-How, Factor & Supplier News, Garage News, News, Retailer NewsComments (0)

Tags: , , ,

SAXON SIGNS DEAL WITH MOTIP DUPLI


Motip Dupli products

More Motip Dupli products on UK shelves soon

Accessory brand Saxon has signed a deal with Motip Dupli B.V. of The Netherlands. The contract means they will become distributors of Motip branded automotive paint and products across the UK.

Motip Dupli also produces the Dupli-Color and ColorMatic brands among others. Saxon is best known for distributing Little Trees, Ctek and Sonax.

Neil Haines, CEO of Saxon said “Motip Dupli is number one in the European aftermarket paint arena. This agreement will enable Saxon to introduce the Motip brand to the UK market. We see this as fantastic opportunity to work with a premium partner and further develop our strategy of distributing market leading quality brands”.

Otto Vallinga, International Sales Manager of Motip Dupli said “Partnering with one of the market leading automotive distributors in the United Kingdom is another important step in our growth strategy. Working with a major distributor such as Saxon further reinforces our position in the UK paint market and it’s our expectation that this partnership will prove long-lasting and fruitful.”

Posted in Blogs, Factor & Supplier News, News, Retailer News, UncategorisedComments (0)

Tags: , , , ,

HALFORDS’ SALES DIP DUE TO WEATHER CONDITIONS


HalfordsHalfords has reported a year-on-year dip in car accessory sales, blaming the mild winter. Overall, figures were down 1.9 percent, however this was partially offset by a strong performance in sales of wiper blades and bulbs as well as continued growth in fitting services.

Bike sales increased by 0.9 percent after a flat couple of years, although there was a drop in the number of cycling accessories sold. Click-and-collect now represents 14 percent of retail purchases across the store.

Chief Exec Jill MacDonald said: “We are pleased with the Group’s performance, given the unprecedented weather conditions. Particularly pleasing was the strong growth in service-related sales and a return to like-for-like (LFL) growth in cycling. We achieved a record day online over the Black Friday weekend, our highest ever day for total sales on December 23 and further improvements in customer service metrics. In Autocentres we achieved a 9th consecutive quarter of LFL growth. I would like to thank our colleagues for all their hard work over the busy Christmas period.”

Posted in Blogs, News, Retailer News, UncategorisedComments (0)

Advertisement
  • Martin Gray and Sukhpal speak
  • Aftermarket Lives:  A look at a battery production plant.
  • Expert comment: Real retailers competing in a digital world

more info

    • Should hand car washes face further regulation?

      View Results

      Loading ... Loading ...
    • Popular
    • Latest
    • Comments
    • Tags
    • Subscribe