Tag Archive | "RMI Bodyshops"

FURTHER ICO HOUSE RAIDS OVER BODYSHOP “DATA THEFT”

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FURTHER ICO HOUSE RAIDS OVER BODYSHOP “DATA THEFT”


Two properties in the North West have been raided as part of an ongoing investigation into nuisance calls related to data theft from car body repair shops.

The Information Commissioner’s Office (ICO) carried out the searches on Tuesday 11th at private residences in Macclesfield and Droylsden. There is no word as yet about what, if anything, was seized, or if there were any arrests made.

The investigation centres on hacked data from crash repair shops used to make nuisance calls to people to encourage them to make personal injury claims. The same investigation saw a business and two homes raided in December.

Mike Shaw, Enforcement Group Manager at the ICO, said: “Many people get unsolicited calls suggesting they’ve had been involved in an accident, and wonder how the caller had their details. Calls can leave them feeling uneasy and frustrated”.

Jason Moseley, NBRA Director added: “Membership of our association promotes good data diligence and practices. This is something we have been working closely with the ICO for 12 months now, and we fully support that further actions are being taken against this criminal activity.”

 

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RMI UNVEILS NEW VOICE FOR BODYSHOP SECTOR

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RMI UNVEILS NEW VOICE FOR BODYSHOP SECTOR


The National Association of Bodyshops and Vehicle Builders and Repairers Association have merged brands to become a ‘single voice’ for the UK’s independent crash repair sector.

Formerly known as RMI Bodyshops (NAB & VBRA), the National Body Repair Association (NBRA), enters the sector with a new rebrand and focus to tackle an agglomeration of issues expected to affect its members in coming years.

Jason Moseley, Executive Director at RMIF, will head up the new division. “The RMI Bodyshop Division for the first time ever has one voice representing the bodyshop repair industry”, he said. “One thing that we hear in the market is consolidation. My view and the view of the NBRA is quite possibly that over the next 10 years, two thirds of revenues from repair could come from four big consolidated bodyshop groups and potentially in the end we could see those groups performing virtually all the insurer paid repairs. Acquisition is all part of this consolidated picture and that’s exactly why the NBRA has reflected on what we need to do and the services we need to provide that is changing”.

The partnership also seeks to challenge ongoing problems with data protection, the Connected Car as well as enticing younger generation technicians into the industry to tackle these models.

Roger Collins, Chairman of the NBRA, concluded. “It’s vital as part of our change we are the centre of change, discussions and negotiations because it’s undoubtedly going to change the market”.

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ICO RAID ON BODYSHOP DATA

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ICO RAID ON BODYSHOP DATA


bodyshop_picThe Information Commissioner’s Office (ICO) has raided two houses and a business in the North West, following a tip that people in the premises were involved in the illegal sale of personal data from the motor trade.

The raids are connected to an ongoing investigation into hundreds of thousands of cold calls made to people to encourage them to make personal injury claims in relation to road traffic accidents.

Mike Shaw, Enforcement Group Manager at the ICO, said: “We know lots of people get these calls suggesting they’ve been involved in an accident, and wonder how the caller had their details”.

“The answer is that lists of people who’ve been involved in car accidents can be valuable leads to claims companies. That information is difficult to come by, even for the more disreputable firms, so data on people who’ve simply had their vehicles repaired is still prized, even though many of those people won’t have been involved in any accident”.

Jason Moseley, Director of RMI Bodyshops said: “We are pleased to hear that investigations into the illegal trade of motorists personal data are proving successful”.

He added: “We are committed to helping eradicate this type of behaviour which is tarnishing our sectors reputation. RMI Bodyshops members recognise the importance of ensuring motorists details remain confidential and we will continue to protect our member’s reputations by doing whatever it takes to prevent and stop this behaviour”.

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AUTUMN STATEMENT: AFTERMARKET REACTION

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AUTUMN STATEMENT: AFTERMARKET REACTION


There have been a number of statements issued by trade bodies and businesses across the motor industry, following the Chancellor’s Autumn Statement.

Fuel Price

A freeze in fuel duty was welcomed by most, including Charlie Elphicke MP for Dover and Chair of APPG for the Fair Fuel campaign. He said: “I’m delighted the Chancellor listened to the concerns of drivers up and down the land. He is absolutely right to put more money in the pockets of hard-pressed families and small businesses.”

Brian Madderson, Chair of the RMI’s Petrol Retail Assoc. also broadly welcomed the news. “In 2016 the freeze in duty boosted GDP by 0.57%, generated 112,000 new jobs and put £5.3bn back into hard working Brits consumer spending. It also bolstered tax revenues by 0.2%” he said.

“Trend volume sales in diesel have delivered a tax windfall to the Treasury of £1 billion and we will be looking to persuade the Chancellor to deliver an actual fuel duty cut in the Spring 2017 Budget”.

However, Madderson’s glee was not shared by TV presenter Quentin Willson who said: “I’m disappointed that the Chancellor didn’t instantly put money into everyone’s pockets by cutting duty. There’s an immediate benefit to the economy. I’m surprised too given the CEBR has said cutting duty by 3p wouldn’t change net tax receipts. This is a lost opportunity from a government still afraid of supporting drivers and roads”.

Infrastructure

The Chancellor pledged a significant amount for rebuilding the UK’s crumbling road network. This went down with most people, including contract hire firm LeasePlan’s MD Matt Dyer, who said: ““The vehicle rental and leasing industry contributes £24.9 billion a year to the UK economy and in 2015 the leasing industry accounted for half the number of new cars registered on the road. So this news will be especially pleasing for businesses, whose roads have suffered from poor organisation, congestion and pitted surfaces for decades. These roads are vital for the businesses that will power the country through years of lower-than-expected growth, so it is reassuring that the UK Government now views this as a priority.”

However, Dyer’s enthusiasm for infrastructure was tempered by a complex rule change regarding ‘salary sacrifice’, a mechanism where people can pay into a plan to lease a vehicle for work, a change that obviously affects the leasing sector.

SMMT also welcomed the infrastructure plans, but added a caveat. “SMMT welcomes the government’s commitment to improving infrastructure and investment in R&D, an area in which UK automotive punches above its weight” said Mike Hawes, Chief Exec of the Society. “We are, however, disappointed that the government has not done more on business rate reform. SMMT called for the removal of plant and machinery from business rates valuation, which would have helped encourage further investment at this time of great uncertainty”.

Motor Insurance

Jason Moseley of RMI Bodyshops was glad of plans to reform insurance claims, particularly those for whiplash. “We welcome the chancellor’s announcement to tackle the whiplash epidemic, and plan new reforms will crack down on minor, exaggerated and fraudulent claims” he said.

“The news means that millions of motorists could see their car insurance premiums cut by around £40 a year as a result”.

Whiplash claims have risen by 50% over the last decade, costing insurance companies about £1bn a year.

However, Ian Hughes, chief executive of Consumer Intelligence sounded a note of caution: “The first thing drivers should notice is a reduction in nuisance calls from predatory claims companies.  The need to produce medical evidence means that whiplash claims are no longer an easy and profitable for the “no win, no fee” market” he said.

“Drivers would also be wise to shop around to test whether their insurer is indeed lowering their premium in line with promises. There have been false dawns before. Insurers promised to pass on the savings when the LASPO (Legal Aid Sentencing and Punishment of Offenders) reforms came in three years ago. But when those reforms didn’t deliver the reduction in claims that insurers expected, rates rose again and are up 13.5% in a single year” he concluded.

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CUSTOMER DATA LEAK FROM RMI MEMBERS


RMI Data LeakFor several months, RMI Bodyshops (both NAB and VBRA) has been under-taking an investigation into a potentially serious release of personal data to from member’s repairer management system. It is believed that the data has been sold to third party legal firms and ‘accident management’ companies.

The organisation says that a number of members has shown that personal data from customers, including phone numbers and addresses, appears to have been accessed by third parties not involved in the repair of the vehicle.

Jason Moseley, Executive Director at RMI Bodyshops commented: “We have direct evidence that data entered into bodyshop systems has found its way, in a matter of hours, into the hands of third party organisations”.
“As part of an internal investigation, one of the bodyshops involved entered fictitious data into the system to attempt to draw out a reaction. Within a few hours of this data entry, a call was received from an accident management company trying to leverage a compensation claim”.

“RMI Bodyshops and its members informed the necessary authorities and have been working together with them behind the scenes” Moseley added that it wasn’t yet known if the breeches were legitimate disclosures, the result of a cyber-attack or a physical breach of such systems, hence the investigation. “We will be pushing hard with our members to bring more transparency and collaborating with the necessary authorities. We must get to the truth” he said.

“Addressing this particular issue forms part of our overall strategy to ensure that bodyshops, and consumers, are treated fairly” concluded Moseley.

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