This Issue

CAT_August2015_Front-Cover_200pxIN THE AUGUST ISSUE

SETTLING DISPUTES: What will new dispute resolution laws mean for the aftermarket?
New EU legislation dictates that garages must give customers complaint access to an ombudsman service, but
what does that mean for the aftermarket?


  1. MOT frequency to be reviewed again
  2. Kevin Shortis gives an insight into what the living wage will mean for the aftermarket
  3. Trico’s EU boss on his ambition to be seen as a British firm
  4. Phone charge shake-up creates another new headache for the aftermarket
  5. Why Formula One lubricants aren’t too dissimilar from retail packs
  6. Saab Parts has revamped its distribution model in the UK
  7. Vauxhall body parts targeted in a spate of recent parts thefts


Steph Saville, Founder of Foxy Lady Approved, on showing ill-disciplined garages the red card.


  • Advice on keeping the money coming in, even when times are tough
  • The impact of auto-enrolment pension schemes on your business
  • Can used car salesmen help the aftermarket go the extra mile?
  • CAT’s Inside Line: The Alfa Romeo 159 is under investigation this month

STRATEGY: Braking and belts are in the spotlight this month


From accessories to wheels and plenty in between


More tales from the counter, the warehouse and the workshop


  • Out and about: Aftermarket events
  • Back in the day: 25 years in the CAT archives
  • Blast from the past – the classic adverts you know and love


The CAT Month continues, where will the team be going next?

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  • What will new dispute resolution laws mean for the aftermarket?
  • New phone charge creates another business headache
  • An inside look into Petronas' new garage network concept

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