Motor Ombudsman Garage Award winners

The Motor Ombudsman has announced the winners of its eight regional 2021 Garage Star Awards, which are as follows:

Photo 1 – The Motor Ombudsman presents the 2021 Scottish region and National Garage Star Awards to The Garage (Whitburn)

 

• North: Westmoor MOT Centre in Newcastle Upon Tyne (Tyne and Wear), for going the extra mile to source a spare part for the customer’s electric vehicle, and for taking the time to keep the customer fully informed as to the work needed on their car;

• South: Crown Honda Bushey Heath in Bushey (Hertfordshire), for the business carrying out a thorough diagnostic to identify the issue with the customer’s vehicle at short notice, whilst providing a caring and personal approach to reassure them of their safety when using the car;

• East: Frettenham Service Station in Frettenham (Norfolk), for travelling to the customer’s location to change a flat tyre, due to them being unable to visit the garage in person;

• West: Cadley Garage in Marlborough (Wiltshire), for putting in several hours of work until the problem with the customer’s vehicle was fixed, and for keeping costs to a minimum;

• Midlands: Clarkes4Landys in Market Drayton (Shropshire), for helping a customer to source a replacement car at very short notice, enabling them to visit a family member before they passed away;

• Northern Ireland: JC Halliday & Sons in Eglinton (Londonderry), for ensuring the highest level of safety for customers during the pandemic, and for donating a significant amount of Personal Protective Equipment (PPE) to their local NHS Trust;

• Scotland: The Garage (Whitburn) in Whitburn (West Lothian), for their unrelenting commitment to providing customers with the highest level of customer service, for hosting vehicle maintenance classes for local motorists, and for their charitable work and support of the surrounding community;

• Wales: FRF Toyota Haverfordwest in Haverfordwest (Pembrokeshire), for providing a consistently highly level of service on every occasion that the customer visited the business, which included clear communications from the time of booking through to when repairs were conducted.

After crowning the eight regional winners, judges then turned their attention to deciding which of the businesses would emerge triumphant as the overall National Garage Star. After being assessed on their own merit, Scotland’s The Garage (Whitburn) was deemed to be the worthy recipient of the top prize, thanks to their approach of putting the customer at the very heart of everything that they do, and their desire to go above and beyond to help others in their local area. Ian Robertson, Managing Director of The Garage (Whitburn), said: “We are thrilled to be the recipient of not just one, but two trophies in the competition, and we are extremely honoured to have been crowned the National Garage Star. It is testimony to the hard work and philosophy of the entire team that they always look to go beyond the call of duty, and for the countless hours that they put in during their spare time to voluntarily help others and to carry out fantastic work in the community. We are delighted to end what has been a challenging year for our business with a celebration of this fantastic achievement, and we are extremely grateful to have our efforts recognised by our valued customers in the town and further afield.”

Published by GregWhitaker

Editor of CAT Magazine and an experienced motoring journalist

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