99% of Bosch garage customers return for more

A Bosch Car Service centre
A Bosch Car Service centre

Bosch Car Service centres are enjoying a boost to business, according to the company’s latest customer satisfaction report.

The BCS network adheres to a code of practice that is approved under the Office of Fair Trading’s Approved Codes scheme.

Bosch released its data after the OFT revealed that companies working to its approved codes received up to 6 times fewer complaints than non-approved firms.

In a survey for the first half of 2009, 99.4% of Bosch Care Service customers said they would use the garage they visited again and 99.7% rated the overall service they received as “Excellent” or “Good”.

Bosch data also showed that BCS garages ensured that 96.7% of vehicles were ready for collection within the time agreed and 99.3% of customer calls were handled promptly.

Published by emmabutcher

Emma has been CAT's editor since January 2008. There isn't much she doesn't know about the aftermarket - and her favourite topic is definitely BER!

Leamoco and M1 acquired by AAG

Former IFA and Groupauto member

Read More

In Pictures: It’s a wrap for Fleet Factors

TMD branding on Teeside-based chain’s vehicles

Read More

DVLA ‘ghost records’ highlight EU driving licence loophole

Licence holders that do not update details are causing a headache for insurers

Read More

Over half of garages preparing to increase prices

Survey shos increasing parts prices, coupled with cost of living, is bringing workshops to increase rates

Read More

GSF Car Parts looks ‘Beyond Tomorrow’ with national staff conference

First all-hands meeting since November rebrand

Read More

Go to comments

Your email address will not be published. Required fields are marked *