99% of Bosch garage customers return for more

A Bosch Car Service centre
A Bosch Car Service centre

Bosch Car Service centres are enjoying a boost to business, according to the company’s latest customer satisfaction report.

The BCS network adheres to a code of practice that is approved under the Office of Fair Trading’s Approved Codes scheme.

Bosch released its data after the OFT revealed that companies working to its approved codes received up to 6 times fewer complaints than non-approved firms.

In a survey for the first half of 2009, 99.4% of Bosch Care Service customers said they would use the garage they visited again and 99.7% rated the overall service they received as “Excellent” or “Good”.

Bosch data also showed that BCS garages ensured that 96.7% of vehicles were ready for collection within the time agreed and 99.3% of customer calls were handled promptly.

Published by emmabutcher

Emma has been CAT's editor since January 2008. There isn't much she doesn't know about the aftermarket - and her favourite topic is definitely BER!

ECP BOSS WARNS OF BLOCK EXEMPTION ‘EXISTENTIAL THREAT’

Andy Hamilton rails against VM ‘mini monopolies’ and demands that the UK government and the CMA take action in face of ‘abuse’ of the rules

Read More

PRA BOSS CALLS FOR FORECOURT ‘PINGDEMIC’ EXCLUSION

‘Forecourt workers are essential and should be exempt from self-isolation requirements if fully vaccinated’, say PRA

Read More

YORKSHIRE EXHAUST SPECIALISTS SAY ‘YES’ TO AAG BUYOUT

Leeds-based firm had been a UAN member and employed over 60 people

Read More

NEW TRADE COALITION FORMED TO FIGHT BLOCK EXEMPTION THREAT

AFCAR comprises of bosses from four major UK trade bodies

Read More

HALFORDS TO HIRE 700 TECHNICIANS

Chain hiring following a busy year for vehicle mobile servicing and pedal cycles

Read More

Go to comments

Your email address will not be published. Required fields are marked *