I’m off to visit a franchised dealer to test out the customer service and workmanship on offer.
It’s been quite a while since I last swung open the door on a franchise, more than a year in fact, so I’m looking forward to seeing what it’s like.
It would obviously be very useful for independent garages to do the same and find out what the competition is up to in their area. Considering the poor service I’ve had at franchises in the past it could brighten your day.
Then again, the franchise might be very good and keep to its 1.5 hour service wait promise and rough quote of Â£140 for the work. We’ll see – spy’s report will be filled tomorrow, so watch this space.