CAT retail lives: Revolution Motorstore

by
Revolution Motorstore
Revolution Motorstore

This year marks the 15th anniversary for performance specialist Revolution Motorstore. The outfit won our Retailer of the Year Award in 2010, but in truth it’s a mix of heady Halfords parts and busy tuning shop.

Last September Revolution lost the ability to take orders on its old website when the company which provided it went into administration. There’s a spanking new site now, developed locally, and despite the pause in e-sales, and an overall decline in the performance market, the husband and wife team of Glenn and Lisa Campbell have thrived.

Adapting to new markets, new customers and new demands means turnover increased 8.5 percent last year and is up 11 percent so far in 2012.

In it’s first day online the new site took double the amount of orders that the old site would do, and Glenn says Revolution is also getting ten to 15 enquiries through its Facebook page which now has 6500 likes.

“The old site was very black, very dark with white text,” says Glenn. “Now it’s white, clear easier on the eye. It’s got a lot of dropdowns and is really easy to get around. It’s fantastic now.

“We’ve lost some day-to-day customers. It was last September that the checkout ended. The website was all there, but you couldn’t press the buy button.

The workshop is busy too
The workshop is busy too

“It’s amazing how many loyal customers we’ve kept from the old site, though.”

Developed at the cost of £50,000, the site is as slick as the store and gives visitors numerous ways to search the tens of thousands of parts online. This online range will double by the end of the year as braking, tyres, exhaust and suspension is added to the mix.

At the moment Glenn says about 40 percent of sales are online but that this will shift to 60 percent in the next couple of years, perhaps more. As well as revolution247.com, Glenn has registered a host of other domain names, like justsubaru.com, to catch specific customers and offer them a narrowed down range.

Japanese brands have done brisk trade for Glenn in the past, and he’s hoping to drum up some more exposure for Revolution with a heavily modified 1100kg, 500bhp Subaru that the firm has been building. The aim is to beat the 7:55 Nordschleife Subaru lap record, currently held by Tommi Mäkinen, on October 6.

“I do a lot of track days and take customers out on flying laps, but this is a bit serious so we’ve hired Charlie Kaufman, a GT3 driver. He’s done about 30,000 laps of the Nurburgring.

The retail front is clean and orderly
The retail front is clean and orderly

“If we break the lap record we’ll build ten of the cars, all with numbered plaques.

“It will be £40,000 plus the donor car which are going for between £6000 and £10,000. It’s pretty amazing, we’ve got to smash it.

“People are sticking with French, but a lot of Japanese drivers have moved over to Germany with the better build quality.

“There’s a huge scene in German marques, it’s massive, the biggest growth we’ve seen on the last 12 months – Audi RS4, Golfs, E46 BMWs.

“They’re very switched on, it only ever seems to be real modifications. They won’t do sticky-on bits, only exhausts, manifolds, high-flow cats, camshaft work. I’m very impressed by the level of detail they expect from us.

“It needs to have a friendly feel. You might walk into a shop for a TV and pay £499, job done, but there’s got to be more than that with us, there’s got to be a reason to come back.

“We’re also looking to expand – more workshop space would be fantastic. We’re looking to get more servicing products which has a cracking margin.

Glenn Campbell
Glenn Campbell

“That’s probably part of the business we develop more – general workshop services. That’s probably a weakness of the business. We should get the calls for servicing work in the first place rather than chase it.

“If we get that workshop we can release a bit of space in the shop, put in a nice little café upstairs. We’ve already got a breakfast bar by the windows so you can watch the workshop and a little waiting area, with tv, magazines, free coffee and so on, but you could do that little bit extra couldn’t you?”

COTSWOLD MOTAQUIP ACQUIRED BY AAG

Single-branch motor factor was an existing UAN member

Read More

SYNETIQ SOLD FOR £225m

US-based Insurance Automotive Auctions expands UK presence with auctioneer and dismantler

Read More

ECP TO DISH OUT £400 BATTERY TESTERS

Garages will need to hit battery sales targets if they want to keep the devices

Read More

FAI AUTOMOTIVE ACQUIRED FOR £27M

South Africa-based Motus Aftermarket Parts adds to its portfolio, Jonathan Alexander to remain CEO

Read More

NI BIENNIAL MOT OPPOSED

NFDA on NI MOT frequency change: “Not the correct solution to the issues currently facing the NI Testing Scheme”

Read More

Go to comments

Your email address will not be published. Required fields are marked *