How a generational handover is shaking up the aftermarket

A quiet revolution is taking place in independent garages across the UK, reckons Eurorepar Car Service, an all-makes repair division that’s part of the giant Stellantis Group.

As vehicles and their servicing needs continue to evolve, the sector stands at a crossroads as a new generation of owners begins to take control of family businesses, bringing fresh perspectives and digital innovation to an industry steeped in tradition.

This changing of the guard comes at a pivotal moment for the automotive aftermarket. As electric vehicles gain momentum and diagnostic work becomes increasingly software-driven, the skill sets required by independent garages are evolving rapidly. According to Chris Jones, Head of Network and Business Operations at Eurorepar Car Service, this generational handover could reshape the entire independent aftermarket sector.

“The contrast between old and new approaches is particularly striking in day-to-day operations,” he explains. “While the retiring generation typically relied on physical booking diaries and telephone calls, their successors are embracing online booking systems and digital marketing tools. This is expanding the marketing reach and modernising the customer interface, as well as imposing a new way of thinking across the sector.

“Take parts ordering, for instance. The traditional approach of calling a supplier and waiting for delivery is being replaced by a more strategic inventory management system. Influenced by e-commerce practices, younger owners are more likely to order parts days in advance, sometimes purchasing multiple options in the knowledge that unused items can be returned for a refund. This proactive mindset not only ensures immediate parts availability but transforms workshop efficiency – technicians can move straight from diagnosis to repair without the traditional mid-job delays waiting for parts to arrive.

“While requiring more upfront investment, this approach maximises billable hours, reduces vehicle downtime, and leads to both improved customer satisfaction and workshop profitability.”

Risk takers

However, this drive toward modernisation is happening against the backdrop of a severe shortage of technicians. Some innovative operators are finding creative solutions, like the owner of Eurorepar network member Acorn Engineering in Scotland. Starting with just two ramps and a standing bay, the business has expanded to five ramps by carefully balancing experienced technicians with apprentices. This approach not only addresses immediate staffing needs but also helps build the next generation of skilled workers.

“The new guard appears more willing to take calculated risks and invest in growth,” Jones explains. “Many bring formal business education alongside their technical knowledge, approaching their workshops with a focus on the commercials.”

This broader perspective is particularly evident in their approach to electric vehicles. While some established owners might be hesitant to venture into EV servicing, younger operators see it as an opportunity to diversify their business and potentially capture work from main dealerships.

A restructuring

Looking ahead, Jones predicts a significant restructuring of the independent aftermarket. The sector might see fewer but larger workshops, similar to authorised repair networks. Those without succession plans may close down or sell to a competitor, while others will likely grow into operations with ten or more ramps, capable of handling everything from traditional mechanical work to complex electronic diagnostics.

Jones explains: “The implications extend beyond individual garages. Parts suppliers are already adapting their business models to meet the changing expectations of these digitally savvy owners. Some are developing sophisticated online platforms and real-time inventory systems, moving away from the traditional phone-based ordering process.”

The transition isn’t without challenges. The aforementioned struggle to recruit technicians remains a critical issue, with salaries in the independent sector reaching historic highs. The nature of automotive work itself continues to evolve, with software and electronic diagnostics taking an increasingly central role. Tomorrow’s technicians will need to be as comfortable with a laptop as they are with a wrench.

Balancing act

For established garage owners considering retirement, the key to a successful handover lies in finding the right balance. Jones explains: “While digital transformation and modernisation are crucial for future success, the relationships and reputation built over decades remain valuable assets. The most successful transitions combine the best of both worlds: maintaining the personal touch that independent garages are known for while embracing the tools and technologies that will keep them competitive.”

Jonathan Douglass, Director of the IGA adds, “Succession planning is often overlooked by independent garage owners, yet it’s a crucial aspect of business management. By proactively identifying and training a successor, as early as possible, owners can preserve the value of their business and provide stability for their employees and customers. Planning not only helps ensure a seamless transition but allows owners to retain valuable knowledge and expertise within their operation.”

Training providers are responding to this shift by updating their offerings to include both technical and business management skills. The successful garage owner of tomorrow will need to understand both the mechanical complexities of modern vehicles and the business strategies required to run a growing operation.

The future of the independent aftermarket may look different from its past, but the opportunities for growth and innovation have never been greater. As this new generation takes the wheel, they’re transforming traditional independent garages into modern enterprises ready to tackle the challenges of an evolving automotive landscape. While the market may be uncertain, the new generation’s appetite for growth and willingness to embrace change suggests a dynamic future for the sector.

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