Good Garage Scheme to mystery shop

The Good Garage Scheme will mystery shop the 3000 garages in its network.

The initiative, which comes after a damning report from Which? about GGS garage standards, is designed to “identify areas of training needed”.

GGS said the mystery shopper operation will be run by an independent specialist and will test reception, customer care, telephone call handling and the workshop.

Faults will be introduced to cars and a post-service inspection will check whether the problems have been identified and rectified.

The standard of workmanship and the way other garage staff interact with the customer will also be monitored.

Phil Dugmore, GGS technical manager, said the initiative is “an obvious and necessary development of the Good Garage scheme.”

He added that where problems are uncovered, GGS will provide the garage with appropriate training.

The Good Garage Scheme works with the IMI, Delphi and Skillnet UK Motor Automotive Academy to provide training to its network.

Published by emmabutcher

Emma has been CAT's editor since January 2008. There isn't much she doesn't know about the aftermarket - and her favourite topic is definitely BER!

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3 Comments

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  1. When the Forte ‘promoted’ Good Garage Scheme stop insisting member garages service to GGS specifications (reminiscent of the old fashioned small, medium & major services!) and actually allow them to CORRECTLY service customer cars to the correct manufacturer specification the serious independant garages may start to take notice….

    A good idea poorly executed with questionable reliance on additional sales of ‘promoted’ additives.

    Chris Meredith
    ABP Motorsport
    2010 CAT Garage of The Year

  2. about time as this garage scheme is just for lining fortes motor flush. if you buy it you are a good garage in fortes eyes