Micheldever Tyre and Auto Services has signed up to the Motor Industry Code of Practice for Service and Repair.
The company, which sells some 6 million tyres a year via a national customer base of 4500 retailers, has subscribed its 50 Protyre-branded outlets to the Code.
â€œThe decision… was taken after extensive research into both our customersâ€™ requirements and the need for the whole industry to raise its standards,â€ said Simon Hiorns, retail director at Micheldever.
â€œWe recognise that in many cases the motor industry needs to build trust with its customers, as over the years, this has been eroded by â€˜cowboy tradersâ€™.
“Weâ€™re looking forward to… providing our customers with greater confidence that we will provide an outstanding service while giving them a route to recourse if things go wrong.â€
â€œMotor Codes is delighted that Micheldever has subscribed to Motor Codes, particularly as it was identified as a key priority for its customers,â€ said Chris Mason, Motor Codes director.