HiQ’s vote of confidence as turnover soars

HiQ forecourts saw 8% more customers in 2009
HiQ forecourts saw 8% more customers in 2009

98% of HiQ customers would use the company’s services again or recommend them to a friend.

In a boost for the fast fit, an independent survey found that nearly all of the 612 customers questioned would return to a HiQ forecourt.

The research was carried out by data capture specialists Connect Direct.

The news comes on the back of a strong year of trading for the company.

In the first 12 months of opening as a fully franchised operation, retail turnover was up in double-digit figures, average ticket value rose by more than 5% and retail footfall increased by 8%.

HiQ retail director Juergen Titz said: “The results are extremely encouraging for us but we know that there is still a lot of work still to do.

“Our strategy is to change the face of the fast fit sector and become ‘the fast fit network you can be sure of’.”

Published by emmabutcher

Emma has been CAT's editor since January 2008. There isn't much she doesn't know about the aftermarket - and her favourite topic is definitely BER!

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