Franchised dealers have lost servicing work to independents so far in 2011.
Thatâ€™s according to Trend Tracker, whoâ€™s latest report suggests franchises are loosing increasing amounts of work to the independent sector.
The latest report shows that independents and fast fitters now account for 45.7 percent of all servicing work, up from 42.1 percent in 2010.
TheÂ National Franchised Dealer Association has said that franchisers are aware of the situation, and that they will be working towards being more proactive in retaining servicing.
NFDA director Sur Robinson said: â€œFranchised dealers are working hard to stay competitive within an ever changing market. They are already adopting new approaches to retain their customer base. However dealers need to explore even more ways to retain value-conscious customers.
â€œIn the current economic climate consumers are reducing spending more than ever and are always looking for the best prices. It is extremely important the consumer looks at a â€˜like for likeâ€™ service schedule when making any price comparisons.â€
For the independent sector the report is welcome news, Independent Garage Association director Stuart James said: â€œThe independent sector must not sit back, standards can be raised even higher.
â€œWe have fought for the right to access manufacturer information and for independents to repair newer cars within the warranty periods, and won. The opportunity for independents to expand their customer base beyond the 3-4 year old cars to the newer car market is there.â€