A story in the Mail on Sunday in February claimed that Kwik-Fit charged for parts that were never fitted on a car.
The article claimed that a reporter was told that her wheel ‘might fall off’ if she didn’t replace a bearing and charged for a plugs that were ‘not fitted’. Kwik-Fit responded with a statement that rebuffed most of the claims in the article. “We made a series of recommendations in respect of these cars, the majority of which the newspaper accepted were reasonable, however the article focused on a small number of allegations with which we fundamentally disagree” the statement read.
“We provided evidence to the newspaper to support our case, and offered to re-inspect the cars, however they refused and published the story. It is entirely appropriate and correct that we provide you with further details that counter the allegations made by the Mail on Sunday”.
The chain also published a read-out from the alignment equipment, which it says shows the vehicle presented was ‘ever so slightly toeing’ and the adjustment brought it back into manufacturer’s tolerance.
On the subject of the spark plugs, Kwik Fit says that it recovered waste spark plugs with UV dye on it “thus establishing that it did come from the car in question”. It also refuted that ‘scare tactics’ were used to sell a wheel bearing.