Trade body Motor Codes has changed name to Motor Ombudsman.
The Ombudsman continues to provide a service and repair code of practice for the independents, franchises and warranty providers that have signed up.
Apart from the new name, the organisation can now reach a final decision in-house. Previously, if a case reached arbitration, both the consumer and the subscriber had to pay.
Bill Fennel, former MD of Motor Codes, now Chief Ombudsman and MD of the re-branded organisation, said: “Our ultimate aim is to give consumers peace of mind, ease relations between garages and motorists and find the fairest solution for both parties should a dispute arise”. He re-iterated that the service is free for the public to use.
Founded in 2004 by SMMT, Motor Codes has built up a membership in it’s new and used car sales, service and repair and warranty services and is one of the few operations to achive Trading Standards recognition. However, while a majority of franchise dealers have signed up, only a minority of independent garages have done so.