The 263-strong dealer network has already been signed up to the principles outlined in the OFT-approved New Car Code. Now it has joined the Motor Codes network of some 6500 garages committed to providing a high quality experience for customers. The network aims to improve faith in garages and offers a structured complaints procedure for consumers.
The drive to enhance the customer experience comes after the release of new sales figures for JLR, showing a record number of units sold for the company. The manufacturer says that itâ€™s sales are attributed to a continuing faith shown by consumers for the JLR brand.
The Motor Codes principles are divided into three key areas, making sure that regulations cover new car sales, servicing and repair, and the sale of warranty products.
Chris Mason, managing director at Motor Codes said: â€œMotor Codes now represents the vast majority of manufacturer networks, with motorists enjoying customer relationships based on quality, trust and reliability, backed by our dedicated customer advice line, should queries arise. Iâ€™m sure that Jaguar Land Roverâ€™s involvement further cements its position as a premium service provider in the eyes of its customers.”