Motor Codes has revealed the winners of its Garage of the Year competition.
Top Marques of Hitchin picked up the award for best independent garage, while Leicester-based Sturgess Jaguar scooped the best main dealer prize.
The announcement, the culmination of six weeks of voting by garage customers, was made by Motor Codes Director Chris Mason alongside judges Vicki Butler-Henderson and Steve Fowler.
The judging panel noted a number of similarities between the two businesses which made them stand out from the crowd: “As well as the volume of votes from satisfied customers, we analysed the comments people made about our twenty regional finalists,” said Mason “Though very different businesses, both Sturgess and Top Marques showed the ability to adopt the personal service associated with a family-run business that builds long-term relationships with customers.”
The panel praised each business for its approach to areas like customer service, feedback, and social media.
Owner of Top Marques Mark Scott is pleased with the result: “This is truly something to be proud of, as it’s an endorsement directly from our customers. Everyone at Top Marques are over the moon and I can’t praise the team enough. Thanks to all those customers who took the time to vote for us.”
Customer Services Director at Jaguar Andy West is also proud of the win for Sturgess: “I am thrilled that Sturgess has won Franchise Garage of the Year. Chris Sturgess and his team at Jaguar Leicester work very hard to look after their customers and make great use of digital media to stay in close contact.”