Motor Ombudsman: W’shop staff shortages ‘here to stay’

Attracting and retaining good staff is set to be the biggest challenge facing garages in 2022, a poll has found.

Bill Fennell, Managing Director of The Motor Ombudsman
Bill Fennell

Two-thirds (67%) of respondents to a Motor Ombudsman survey said that getting hold of a sufficient number of technicians and MOT testers was the most significant concern. This tied in to an answer given by 44% of those questioned, who said that keeping the MOT lane staffed to deal with peak demand in the latter part of last year was a major challenge. The peak was brought about by the MOT extension, announced during the first wave of the virus.

READ: Motor Ombudsman: ADR to become compulsory for all used car dealers

READ: Motor Ombudsman Garage Award winners



Around half of respondents said that a challenge for them had been staff calling in sick following positive coronavirus tests, while issues relating to parts shortages was cited by 60% as having been a problem in 2021.

Perhaps unsurprisingly a majority also said that increased overheads and reduced profitability had been a problem in the last year, and most said that this is an issue that is set to continue throughout 2022.

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “Our latest research has provided a unique insight into the main headwinds that are being faced by some of our accredited service and repair businesses across the country. The results of the study clearly show that staffing levels and a limited pool of qualified technicians to recruit from have taken centre stage, with there being little sign that this will change in the near future according to the garages and workshops polled.”


Published by GregWhitaker

Editor of CAT Magazine and an experienced motoring journalist

GSF Car Parts completes network rebrand

Following rebrand, CEO wants to ‘draw a curtain on this period of transition’

Read More

AAG buy out Linings & Hoses

Three-branch CV business is the latest firm to become part of business group

Read More

Melett: Nickel price is increasing turbocharger costs

Ukraine war is driving up prices, sys turbo company

Read More

Ben ‘Big Breakfast’ planned for Mental Health Day

Industry charity plans fundraising community event in October

Read More

Dunlops Auto shop opens in Paisley

Third branch for Glasgow retailer

Read More

Go to comments

Your email address will not be published. Required fields are marked *