A new returns process has been introduced by PACT – the joint sales and marketing initiative from Fourth and TecAlliance.

Mark Rudge

Using a new, standardised and largely automated portal for managing warranties and returns, the system makes use of QR codes and images or videos to determine if a claim can be processed before the goods have been physically returned.

Mark RudgePACT director, said: “The traditional returns process has hampered the automotive industry’s progress for many years and so we’re delighted to be able to bring to market a solution that will assist businesses on a daily basis. The rate of returns, among distributors in particular, is too high, and so this new portal effectively manages the process, removing hassle for all involved.”


Published by GregWhitaker

Editor of CAT Magazine and an experienced motoring journalist

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