Sovereign’s new service to reduce rejected warranty claims

by

SovereignUKHQSovereign Rotating Machines has launched an innovative way for factors and garages to check warranty claims.

The remanufacturing specialists has set up a method where a factor takes three photos of the starter or alternator via a smartphone or tablet, and then send them with a brief description to Sovereign’s technical team, they will be able to assess by a team of experts.

The hope is to eliminate as many any incorrect warranty claims by giving a quick response on whether it will be accepted under its policy.

The decision was taken to set up such a scheme after it noticed a large proportion of claims were being rejected, as they had no manufacturing fault.

Sovereign has also taken this opportunity to amend its returns policy and procedure on warranty items, old core and new items.

It will see more flexibility given than ever before, with Sovereign prepared to take old Chinese core back without any pumps or pulleys, as it will supply brand new ones after the unit has been remanufactured.

JIM SAKER APPOINTED IMI PRESIDENT

Incoming President replaces Graham Smith OBE

Read More

ECP DIRECTOR: ‘HUGE INCREASE IN DEMAND FOR MOT-RELATED EQUIPMENT’

Rise in demand for garage plant, such as lifts, according to Workshop Solutions boss

Read More

TRADE FAIR BOSS: AFTERMARKET TO UNDERGO ‘NATURAL SELECTION’

Autopromotec’s Renzo Servadei says ‘only the fittest will overcome the obstacles’

Read More

IGA UP FOR ‘COVID CHAMPION’ AWARD

RMI association shortlisted for new Learning Award category

Read More

BREAKING: NATIONWIDE BRANCHES TO REBRAND AS FMG REPAIR SERVICES

Redde Northgate expected to rebrand 77 of the former Nationwide branches under the FMG trading style

Read More

Go to comments

Your email address will not be published. Required fields are marked *