Sovereign’s new service to reduce rejected warranty claims

by

SovereignUKHQSovereign Rotating Machines has launched an innovative way for factors and garages to check warranty claims.

The remanufacturing specialists has set up a method where a factor takes three photos of the starter or alternator via a smartphone or tablet, and then send them with a brief description to Sovereign’s technical team, they will be able to assess by a team of experts.

The hope is to eliminate as many any incorrect warranty claims by giving a quick response on whether it will be accepted under its policy.

The decision was taken to set up such a scheme after it noticed a large proportion of claims were being rejected, as they had no manufacturing fault.

Sovereign has also taken this opportunity to amend its returns policy and procedure on warranty items, old core and new items.

It will see more flexibility given than ever before, with Sovereign prepared to take old Chinese core back without any pumps or pulleys, as it will supply brand new ones after the unit has been remanufactured.

‘Around a third’ former UKPA branches now have GSF signage

Re-branding exercise continues apace, according to posts from the company

Read More

Nissan to target out of warranty vehicles

New servicing plan aimed at three to ten year-old segment two and three vehicles

Read More

Cazoo to acquire Italian used car group

€80m deal takes online retailer into fifth European country

Read More

IAAF: ‘Unclear’ if UK will extend BER rules

Apparent ‘lack of desire’ from UK government to extend rules in line with EU states

Read More

ECP extends Kawasaki British superbike sponsorship

Factor chain to renew deal with youngest rider in the Championship

Read More

Go to comments

Your email address will not be published. Required fields are marked *