The Complete CAT Council

Codes and licensing is the subject of much debate in the aftermarket. Some argue the industry is mature enough to regulate itself, while others maintain that mandatory garage licensing is the only way forward. This month we ask the CAT Council for their view.

CAT Council: supplier (M-Z) responses

“Garage systems and online catalogues play vital roles in helping aftermarket businesses remain competitive. Garage systems enable workshops to increase their professionalism, productivity and profitability. They allow work to be scheduled efficiently, finances to be closely administered and enable customer relationships to be nurtured.

CAT Council: factor responses

“This industry has definitely been incredibly slow to react and acknowledge the power of the internet. Suppliers are still not looking to use the internet to maximize efficiency in their systems and garages look down […]

CAT Council: supplier (A-M) responses

“As an industry we have to realise our customer base is getting younger and more tech savvy.
From a young age they are used to searching for things online and they use this expertise in their purchasing strategy. My 18 year old daughter will rarely visit a shop to make her purchase but instead looks online to compare price before ordering.

The CAT Council: garage responses

“I think that it is generally agreed that the future of the industry is going to become more challenging for various reasons; including complex vehicle technology, longer service schedules, customer service expectations and political influences […]