Toyota GB has introduced a new parts-sourcing contact address to support critical workers, following a temporary downsizing of its aftersales workforce.
See press release below for details:
“Currently, the majority of the Toyota and Lexus Centres are able to support critical workers across the UK, however they will be operating with reduced staffing during this period.
As a result, TGB are introducing an additional centralised parts supply contact for all UK Mechanical Repair Operations and Body Repair Operations.
Should you require assistance identifying an operational localised Genuine Toyota and Lexus parts supplier, please contact PARTS-TOYOTA-LEXUS@MSXI.COM with details of your needs and location and we will swiftly provide you with a number of parts sourcing options to support.
As we outlined, Toyota GB (PLC) is operating an emergency, including NHS, and critical workers policy on all parts orders, so would respectfully ask you to ensure that your customer meets this criteria
In addition, TGB will require you supply the following details
- Vehicle Identification Number (VIN) is supplied
- Vehicle Off Road (VOR) status
- Parts List (Parts Quantity cannot exceed repair quantity per vehicle)
- Reason/evidence supplied to establish emergency, including NHS, and critical workers i.e. ID Card, mail from work address etc”