Tag Archive | "TPS"

PUTTING A CAP ON EMISSIONS

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PUTTING A CAP ON EMISSIONS


There are plenty of filters out there, but how are suppliers helping garages with their selection?

TPS anti allegen dust and pollen filter

It’s hardly news that emissions are hot on the VMs’ agenda, notably with the ongoing initiatives encouraging customers to swap out their older diesel vehicles for cash to put towards a newer model. Whilst scrappage schemes have been widely adopted by the former, suppliers are also playing their part in filtering out contaminants that would otherwise cause engine damage and discomfort for motorists if left unattended.

AIR/CABIN AIR FILTERS
Jonathan Walker, Managing Director of manufacturer Mahle Aftermarket UK, says that as a general rule of thumb, technicians should be replacing cabin air filters at regular service intervals as a clogged filter is still a major contributing factor for under performance of the A/C system and losses in engine power. He also mentions that the installation procedure is not always plain sailing: “Fitting cabin filters is increasingly complex and garages spend a lot of time locating and removing other components to ensure a correct fit”, he replied, “Fixed price service has arguably had a negative impact as the time spent on replacing cabin filters becomes more pressurised. It all equates to the biggest contributor of failure, which is a clogged cabin filter.”

To assist workshops with these practices, Walker highlights that Mahle’s CareMetix cabin filters have played a crucial role in communicating these messages whilst offering improved health and wellbeing benefits for end- users. He elaborated: “Our Caremetix range comprises of a five-layer cabin filter specially designed to improve passenger health and wellbeing by removing nasty odours and harmful contaminants from vehicle cabins.” He continued. “Garages can offer customers a tangible difference as the innovative range provides five- layer protection against allergens, brake dust, diesel soot, fine particulates and tyre debris that is proven to enter a car from exhaust fumes.”

Attempting to achieve a similar goal is Hella Hengst, a distribution partnership between Hella and filtration brand Hengst which launched last year. “The focus is to support workshops with point of sale material and marketing strategies that help inform the end user of products being fitted”, said Mark Adams, Product Manager at the firm. “The company also takes extra steps to include fitting instructions/ location guides for its cabin filters, which reduces time and allows workshops to maximise profit.” Adding that the supplied content points out the ‘benefits of premium quality products against the dangers of using those of an inferior design’.

ENVIRONMENT
Michelle Smith, Marketing Manager at TPS, explains that the organisation is economising through its Genuine Parts Range, with new pleated technologies. “In terms of materials, the filter media contains cellulose fibers which protects it against moisture, oil and fuel vapours. Depending on the application, fully synthetic filter media with a multilayer structure or with an additional nanofiber coating are used”. Smith noted, “Our Genuine Air Filters incorporate the latest materials and pleat technology to ensure that both performance and fuel economy are maintained throughout service life. In addition, our pleat technology has the ability to absorb dirt and dust particles whilst maintaining the optimum air f low into the engine for efficient combustion”.

HELLA Hengst portfolio

Sogefi’s Sales Manager, Jonathan Brooke said “Car drivers are not enough aware of the benefits of changing the cabin filters for their well-being. “The garages should more systematically inform their customers of these benefits. One good reason for doing it is that the end users can really feel the improvement: less dust and odours, better ventilation and defogging. These are strong selling points, that the customer will appreciate. In many cases the fact of showing the used filter – full of dirt and pollution- is the best selling argument.

THE FUTURE OF FILTERS
Touching back on the diesel market, UFI Filters Sales Manager Karl Ridings says the firm is armed and ready to service the next generation of vehicles complying with Euro Six and Seven standards. Speaking about this in more depth, he
said: “Thanks to the investments in R&D we supply filters like the Gen2Plus diesel filter”. He added: “Based on the availability of these technologies, UFI looks very confident in the future of diesel filter sales”.

Miten Parikh, General Manager at Comline, concurs and builds on Ridings statement, outlining that this ecological- type filter is becoming a more desirable choice among VMs particularly for their air modules. “As vehicle manufacturers become ever- more environmentally conscious the ecological-type filter is becoming more prevalent”, he continued. “Manufactured entirely from recyclable materials, many modern applications use this type of air filter and this trend seems likely to continue. Comline has in its range a number of fuel filter references with built-in water separators and sensors”.

With the multiple filter options available, workshops will certainly not be left starved of products that will result in repeat business and happy customers bearing in mind they follow the procedures outlined in this article.

Posted in CAT Features, Factor & Supplier News, Filters, Garage News, News, Retailer NewsComments (0)

TPS OPENS NEW CENTRES

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TPS OPENS NEW CENTRES


TPS Bolton branch

Volkswagen Group Genuine Parts supplier TPS has expanded its network with the addition of a new distribution hub in Bolton and Watford.

The move comes as part of the firm’s growth strategy to reach more customers within these respective regions.

The Bolton branch comprises of a 5,400 sq ft facility, housing eight staff, two vans with four drivers delivering within a 25 minute radius of the centre.

Matthew Sheldon, Bolton TPS Centre Manager, said: “The new Bolton centre has made a huge difference as we can now reach a lot more customers than before and that gives us a great opportunity to grow the business. “He added: “In previously servicing the region from our Oldham site we would experience difficulties getting across the M60 but the new location overcomes that obstacle and enables us to provide a much faster and on demand service.”

Meanwhile, the Watford premises contains a  5,000 sq ft warehouse, consisting of 5,000 product lines of stock and 18 employees headed by its TPS Centre Manager Sean Willis.

Speaking of the new site, Willis said: “We have only been open since January but we have already got off to a really strong start and are currently servicing around a 165 strong customer base.

“We have been able to create a good territory, right in the middle of the area we service with a lot of improvements including increased stock holding capacity and better speed of delivery. It’s been a positive start but the proof in the pudding will be in the eating as we look to grow our customer base and take the business forward.”

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CLUBBING WITH THE TRADE

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CLUBBING WITH THE TRADE


Mitch Cameron shows us around a relocated TPS Branch in Slough.

New logo on signage

You have probably noticed the quiet growth of trade clubs over the past decade. At first, these were a way for the VMs to get the independent garages that wouldn’t normally consider queuing at a franchise’s parts counter to use genuine parts.

The idea worked, and today some of the clubs are as busy, and as lean and sales-focussed, as any branch of an all-makes factor chain.

Take TPS for example. Launched 11 years ago the trade counter started its first month with four branches selling mostly dealer-only parts and bodyshop supplies. Today, it has a nationwide network of 75 centres and has recently been through a programme of modernisation and rebranding.

To find out what these changes mean in practical terms, we’ve headed west to the Berkshire town of Slough to have a look at a branch that has recently relocated to a more modern site.

When we arrive at the allotted (and very precise) time of 11.15, the first thing to notice is the large signs across the driveway. “We were one of the first to receive the new branding” said Branch Manager Mitch Cameron, adding that the new silver logo (TPS originally stood for Trade Parts Specialists, but now has no official designation) looks very professional when combined with the new corporate colour scheme.

The new look continues inside the building, as staff are wearing a redesigned uniform that matches the silver logo. Customers, according to Cameron, appreciate all of these tweaks. “We hear a lot from the front counter that it is a pleasant place to get parts from” he said.

Actually, a partition screen between the counter and the telesales floor has a dual role as on the reverse it has a large sales board, filled with targets broken down in ways that no doubt makes sense to the nine people rattling the phones.

FIGURES
While the board of figures doesn’t mean a lot to us, it is clearly very important to Cameron and the team as monthly targets are broken down into weekly, daily and even hourly productivity goals. Like most factor branches, there is a morning rush, which finishes just after 11 (hence the time we were given to arrive) followed be a spike in activity in the early afternoon, mostly from garages who want to make sure their parts are ordered ahead of a vehicle arriving first thing in the morning.

Part of the programme of branch modernisation is a phone system that will be able to monitor call volumes, lengths, number of outgoing and incoming and so on. “When we get it, it will give us a much better handle on what the peaks are during the day” explained Cameron, adding that, in common with the practice at most factors, each operator has their own list of ‘regular’ clients that they build up a relationship with and a few customers can be in touch with the branch ‘seven or eight times a day’. One of the team is a bodyshop specialist, so he deals with the panel beaters around the town.

9,000 items including many crash repair parts

Another relatively new system is a ‘gap analysis’ tool, something many readers in factors may well be familiar with. Simply put, it looks at what customers have been purchasing alongside what they haven’t been. For example, a customer might buy many sets of brake pads from the factor, but never any hydraulic fluid. The tool can pick things like this out and the sales rep can then find out why, and see if there is an offer that will persuade the garage owner to change their buying habits.

VAN FLEET
The branch’s fleet also deserves a mention. There are 11 vans, which is not untypical for a branch of this size. However, the branch has also acquired a small hatchback car (a VW of course) that has been converted to carry a small amount of stock and be used for client visits. “The idea of that is we have some part time drivers in the morning to cover the busy period. In the afternoon when it is a little quieter, we can send some of the telesales guys out so they can meet their customers face to face” explained Cameron. “This is something we’re building on, that we hadn’t been doing particularly before”. It has been said many times before, but there is never any substitute in the aftermarket for getting out and shaking hands with people.

The factor’s fleet also boasts a motor scooter for local runs. Traffic in the area immediately around the industrial estate can be pretty gnarly first thing in the morning and the bike is just the thing for small deliveries.

Some 9,000 lines are kept in the stockroom. Brake parts, oil and filters are the fastest moving lines as you might expect, although around 15 percent of stock holding relates to crash repair and body refinish (On our visit, the side panel for a Caddy van was waiting to be delivered to a customer). As you’d expect, TPS delivers many OE parts from the parent company, but in a move to compete with others it also has a second-tier line called ‘FourPlus’, which as the name implies are parts for vehicles old enough to be out of the warranty period. All products in the range come with a two-year guarantee and meet the VM’s quality assurance standards.

The phones start to get busy again as the afternoon rush begins, so its time for us to leave. However, if you are in Slough and you notice that there are a lot of Volkswagen Group cars on the road, now you’ll know how they stay there.

Posted in Factor & Supplier News, Garage News, News, Out and About with CAT, Retailer NewsComments (0)

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