Mike Owen looks at the changing expectations of motorists and explores the importance and value to be gained from customer service training. In the 128 years since Karl Benz produced his first Motorwagen an entire industry has grown up and passed through many incarnations to arrive at where we are now. This in turn has allowed sufficient time for some deep-rooted attitudes to become entrenched into how we operate our businesses
Paul Killingsworth takes training seriously and has invested in his knowledge and technical gear to makes his workshop Rolls Royce-standard. When he first started as a 16-year-old apprentice with Toyota he was taught by an ex-Rolls Royce technician
The second annual Motor Codes report shows that independent garages are continuing to shine with the quality of its repairs and customer service. For the second year running the independent workshops continued its exceptional performance by accruing an aggregate score of 98 percent for both the work they carry out and the way they deal with customers
Corteco is launching a new campaign to help the aftermarket showcase the difference between the varieties of cabin filters. The Smell Box sales aid can be used by counter sales staff to demonstrate the advantages of fitting a carbon activated filter into a vehicle.
Automotive charity Skidz is in talks to expand its project and start up a pilot branch in Belfast. The charity, which helps disadvantaged young people into motor studies, is looking to expand its programme nationwide. The new venture will see a partnership formed with the Integrated Education Fund in Northern Ireland, which operates 60 schools with the aim of breaking down the barriers created by different religions
Ford’s popular ‘Ka’ – what you need to know about Steering & Suspension problems. When the Ford Ka was introduced in 1995, it was something of a design revelation. From slow initial sales, the model […]
Borg & Beck – Clutches Early models of the Ford Ka (up to 1999) featured a concentric slave cylinder (CSC) that incorporated a screw fit hose connection, whereas after 1999 the design was modified to […]
Sven Nielsen, Technical Director from MEYLE, says the following difficulties may arise with the Ford Ka: Defective wheel hubs and wheel bearings Problem: Loud metallic rolling noises are indicators of defective wheel bearings. Increased wheel […]
Inside Line Ford Ka 1996 to 2009 Top struts perform several important roles, some of which are related to dampening noise and vibration control. As the aftermarket arm of one of the world’ leading OE […]
The Challenge: The fitting bolts which are used to attach the wishbone to the sub-frame and the knuckle joint on the Ford Ka have a tendency to break during removal of the worn part. As […]
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