Codes and licensing is the subject of much debate in the aftermarket. Some argue the industry is mature enough to regulate itself, while others maintain that mandatory garage licensing is the only way forward. This month we ask the CAT Council for their view.
“Garage systems and online catalogues play vital roles in helping aftermarket businesses remain competitive. Garage systems enable workshops to increase their professionalism, productivity and profitability. They allow work to be scheduled efficiently, finances to be closely administered and enable customer relationships to be nurtured.
“Obviously the internet has been seen as a fantastic way of increasing business for the last 20 years. In A1 motor stores there were one or two using their website I think now it’s probably […]
“This industry has definitely been incredibly slow to react and acknowledge the power of the internet. Suppliers are still not looking to use the internet to maximize efficiency in their systems and garages look down […]
“As an industry we have to realise our customer base is getting younger and more tech savvy.
From a young age they are used to searching for things online and they use this expertise in their purchasing strategy. My 18 year old daughter will rarely visit a shop to make her purchase but instead looks online to compare price before ordering.
It’s only a few months since CAT last went to have a chat with John Neill, boss of Unipart Automotive. At that time he had already been approached by a private equity firm that wanted to buy a stake in the business. Neill didn’t let on. With the sale gone through, we assess whether Unipart is still tilting the right way.
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