“As an industry we have to realise our customer base is getting younger and more tech savvy.
From a young age they are used to searching for things online and they use this expertise in their purchasing strategy. My 18 year old daughter will rarely visit a shop to make her purchase but instead looks online to compare price before ordering.
It’s only a few months since CAT last went to have a chat with John Neill, boss of Unipart Automotive. At that time he had already been approached by a private equity firm that wanted to buy a stake in the business. Neill didn’t let on. With the sale gone through, we assess whether Unipart is still tilting the right way.
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