Garages are at risk of losing business as new research reveals they leave potential customers waiting on hold for more than half a minute.
The survey of 3630 companies by PH Media Group found the average length of time that workshops left customers waiting on hold was 31.11 seconds.
News
Schaeffler gets to grips with fake bearing market
Schaeffler Automotive Aftermarket has destroyed 26 tonnes of counterfeit bearings worth more than €1 million. The company carried out raids at various distributors in Europe including Britain, Germany and Italy.
Death of DIY is a boon for independents
The increasing complexity of modern cars means more work for independent garages as DIY motorists down spanners.
That’s the verdict of independent warranty provider Warranty Direct that says fewer and fewer owners are able to even change a lightbulb or engine oil.
BEN, CAT AND JRP DISTRIBUTION LAUNCH NEW EXTRA MILE AWARD
The 2014 CAT Awards open for nominations soon and will include a new Extra Mile Award for the aftermarket individual or company that has gone above and beyond.
It is supported by BEN, the automotive industry charity, sponsored by Simply, part of JRP Distribution Ltd, and will be presented at the 2014 CAT Awards
OE QUALITY CAMPAIGN PUSH CONTINUES
The campaign by original equipment suppliers to promote the quality of their parts is gathering momentum with the announcement of several new members to the group. The Original Equipment Suppliers Association (OESA) now has 16 OE manufacturers on board as Federal Mogul, Mahle, Corteco, Yuasa, Bosch and TMD Friction have joined the campaign
Inside Line: Euro Car Parts
Euro Car Parts recommend that the accessory kits should be checked at every brake service.
Inside Line: Cambiare
Oil pressure switches are a weak point on these cars, making up over 50 percent of the top ten Cambiare parts sales for the model.
Inside Line: ZF Services
ZF Services UK has advice for technicians replacing the concentric slave cylinder (CSC) on the 2006-on Vauxhall Corsa and other similarly equipped