Bosch Car Service Network eases through TSI audit

Bosch Car Service has scored more than 99 percent in its customer satisfaction rating and passed through the Trading Standards Institute’s audit.

The independent service and repair network, comprising of 500 members in the UK and Ireland, passed the Consumer Code of Practice audit with flying colours and was commended for its examples of best practice and low levels of complaints.

Leon Livermore, Chief Executive of the Trading Standards Institute, said: “We congratulate Bosch Car Service for putting consumers first and doing everything it can to ensure a satisfactory outcome for its customers.”

Bosch was assessed by the TSI on a number of criteria including how it audits members of the service network, its complaint process and the groups overall customer satisfaction rating.

Livermore added: “These audits not only raise industry standards, but create a degree of trust among businesses and consumers.”

As an inaugural member of the TSI’s Consumer Codes Approval Scheme, Bosch sets out strict criteria and minimum requirements for all of its members new and old, which was reflected in its 99.6 percent customer satisfaction rating.

Rhian Kendall, Bosch Car Service Concept Manager, said: “The concept behind the network is to provide motorists with a genuine alternative to main dealers when having their vehicle service or repaired. We are extremely proud of this latest audit as it reflects the high standards we have set out to achieve.”