Motor Codes has released the results of its new report into consumer satisfaction in the UK motor industry.
Bringing together the results of 25,000 motorists surveyed by the group, the results show growing levels of customer service and a positive outlook for the trade.
Independents came out very well in the study, with the sector scoring a satisfaction rating of 98 percent compared to 93 percent for manufacturer servicing outlets for the quality of the service or repair. Meanwhile franchised dealers scored 96 percent in the report.
When asked about customer service independents and manufacturer authorised repairers scored 98 percent and 91 percent respectively. Motor Codes says the score for independents has remained consistent over the past four years. However the satisfaction rating for main dealers has grown consistently over the years.
Across the whole service and repair sector both quality and customer service appear to be improving, Motor Codes’ results show that just two percent of customers said they needed to complain to a garage about the work done on their vehicles in 2012, compared to nine percent in 2009.
In its conclusions Motor Codes says: “The vast majority of consumers are receiving a high quality of service from garages and new car dealers committed to Motor Codes.
In the service and repair sector, there has been a marked improvement in the past four years, underlining the positive impact of the Service and Repair Code.”
Go to comments