A recent survey of 1903 UK drivers carried out by YouGov on behalf of The Motor Ombudsman found that 84 percent would not know where to take an EV for its annual service, and that just 12 percent were aware of the differences between services for EVs and conventionally fuelled vehicles.
The survey highlighted significant gaps in the population’s understanding of electric vehicles. Some 30 percent guessed that an EV service would comprise an oil change, 40 percent thought the air filter would be checked and 26 percent presumed their EV’s emissions output would be measured.
Bill Fennell, MD of The Motor Ombudsman, commented: “Sales of electric vehicles are fast gathering pace, and they all need to be serviced and maintained in accordance with recommended manufacturer guidelines.
“Our research showed that there was an inherent need to make it quicker and easier for repairers to make motorists aware that they can service electric vehicles, and for owners to be able to easily find a business where they can take their car in.”
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In response to the findings, The Motor Ombudsman has upgraded its Garage Finder platform with a function that allows EV drivers to find their nearest appropriate technician.
The new search facility arrives as EVs begin to rapidly increase their market share on UK roads. Last month alone, one tenth of all new cars sold were hybrid or pure-electric.
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