Halfords Autocentres has given tyre safety month a boost by becoming a member of the campaign. Tyre charity TyreSafe announced that the chain of 290 centres will be offering a free tyre safety check throughout […]
Halfords Autocentres has credited its 93 percent customer satisfaction score to the operational changes made after receiving customer feedback. The chain of 290 garages reviewed the feedback of more than 52,000 customers, with the help of Empathica, a global provider of Customer Experience Management solutions.
Halfords has hit back at the SMMT Â following its successful ASA complaint over an Autocentres advert and told the society not to stand in the way of consumer choice. The SMMT complained about an online […]
Halfords Autocentres has been told that an advert on its website claiming customers could save up to 50 percent on main dealer pricing must not appear again in its current form. The ruling from the ASA upholds a complaint made against the company by the SMMT.
Matt Davies has been announced as the new Chief Executive for the Halfords Group. Starting today, the former Chief Executive of Pets At Home will take charge of the car and bike parts chain. Halfords […]
Halfords Group boss “has agreed to leave the Board of Halfords and will cease to be employed with immediate effect.” Halfords Chairman Dennis Millard will head the company during the search for a new CEO and said: “It is felt that now is the right time for a change of leadership in the Group.”
Halfords has got a bit of a roasting from Which? for poor levels of customer service this week.
It gives me the opportunity to tell you my number one favourite story about stock and customers service.
A survey of 11,000 shoppers by consumer magazine Which? has rated Halfords as the worst high street retailer. The survey was carried out to highlight the best and worst performing shops on the UK high street.
When Halfords snapped up the UK’s biggest independent garage chain last February, it was an event that made the trade sit up and take notice. CAT was with one of the industry’s top supplier bosses […]
Halfords has announced the appointment of Bill Duffy as CEO of Halfords Autocentres.
Taking effect from the 12th September Bill will become the CEO of Halfords own service and repair network. Currently the Autocentre network operates from 240 sites across the UK.