Deductions are a legal minefield but employers should tread carefully if cuts to staff wages need to be made, writes Adam Bernstein
Business
SERVING THE COMMUNITY AS AN INDEPENDENT
Kamran Saleem, Managing Director of Motor Serv UK, shows us around one of the most modern garages in Solihull
WHEN THE OFFER IS ON THE COUNTER
When you quit, expect a leaving card, cakes...and possibly a counter offer. But can you have your cake and eat it?
DEALING WITH CUSTOMER COMPLAINTS
Running a garage would be easy if it wasn’t for the customers. Andy Savva has some tips for dealing with complaints.
USING TECHNOLOGY TO BOOST PROFITS
We all know that aftermarket deals are closed with a firm handshake and a game of golf... but is this a very old fashioned methodology?
SECURING THE RIGHT PERSON FOR THE JOB
PG Automotive Director Pri Chauhan, outlines the simple steps aftermarket hiring managers should take between offering a new hire post and when the employee actually starts.
STOCKIST DEALS FOR AFTERMARKET SUPPLIERS
The month gone has seen a number of supply arrangement deals being signed by major aftermarket companies. CAT reports.
DISCIPLINING STAFF: WHAT YOU NEED TO KNOW
Every manager will have to call a disciplinary hearing at some stage but there are some simple steps to make the process fair and legal
ECONOMIES OF SCALE
Neil Pattemore The giant factors are beginning to specialise – are there any business lessons from this?
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TAKEN TO TRIBUNAL: WHAT TO DO WHEN YOU RECEIVE A CLAIM
Solicitor Mark Stevens outlines the appropriate steps employers should take when summoned to a tribunal.