Motor management gets a software upgrade
Karl Baker, a boss at Halfords, shares his view as to why software is critical for managing both efficiency and the customer experience
Customer service
EXERCISING CAUTION WHEN HANDLING COMPLAINTS
Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.
GOING ABOVE AND BEYOND CUSTOMER EXPECTATIONS
We pay another visit to the Rogers family at Wrexham Motoring Supplies.
DEALING WITH CUSTOMER COMPLAINTS
Running a garage would be easy if it wasn’t for the customers. Andy Savva has some tips for dealing with complaints.
NEWS
Get ready for EVs now, Delph…"If they have to say, sorry, I can't work on EVs, they turn the customer away, and they don't want to do that"...
LKQ Euro Car Parts announces…This, the brand claims, is designed to bring it “even closer” to its customers while increasing order fulfilment speed...
Movers and Shakers: Garage H…All the latest changes from across the sector, including new roles, promotions, and retirements...
WAI to distribute HC-Cargo p…Announcement comes after WAI's acquisition of Pos Service Holland ...
WAI Global acquires Pos Serv…PSH is the owner of Huddersfield-based Wood Auto...