Motor management gets a software upgrade
Karl Baker, a boss at Halfords, shares his view as to why software is critical for managing both efficiency and the customer experience
Customer service
EXERCISING CAUTION WHEN HANDLING COMPLAINTS
Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.
GOING ABOVE AND BEYOND CUSTOMER EXPECTATIONS
We pay another visit to the Rogers family at Wrexham Motoring Supplies.
DEALING WITH CUSTOMER COMPLAINTS
Running a garage would be easy if it wasn’t for the customers. Andy Savva has some tips for dealing with complaints.
NEWS
Hella launches complete brak…Hella says it will continue to expand its offer to in excess of 9000 references...
Movers and shakers: new appo…All the latest changes from across the sector, including new roles, promotions, and retirements...
Automechanika Birmingham 202…The trade show is taking place from 3 - 5 June at the NEC...
GSF to stock Lucas air compr…The motor factor is the leading supplier of Lucas products in the UK...
Hella Gutmann joins National…Diagnostics and ADAS calibration company joins trade body for collision repairers...