Employers

Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.

It can leave a bad taste when an employee commits fraud, but it must be dealt with, writes Adam Bernstein.

You might be tempted to put exactly what you think of a former employee – but be warned that it is a legal minefield, writes Phil Richardson

Deductions are a legal minefield but employers should tread carefully if cuts to staff wages need to be made, writes Adam Bernstein

Every manager will have to call a disciplinary hearing at some stage but there are some simple steps to make the process fair and legal

IAAF’s BLEASDALE WARNS…
Board member warns against complacency, calling the legislation 'central to ensuring a level playing field in the automotive aftermarket'...
BLOCK EXEMPTION PUBLIC CONSU…
Crucial legislation is up for renewal, Trade bodies are preparing responses. ...
MERCEDES REACHES OBD AGREEME…
Techs will now have to buy security access to change or delete certain OBD data...
PEARL AUTOMOTIVE STRIKES SUP…
Car accessory distributor has signed a deal to distribute wiper products...
SWITCH TO EV ‘DRIVEN B…
Company to spend R&D budget on various drivetrains, not just EV...

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