Employers

Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.

It can leave a bad taste when an employee commits fraud, but it must be dealt with, writes Adam Bernstein.

You might be tempted to put exactly what you think of a former employee – but be warned that it is a legal minefield, writes Phil Richardson

Deductions are a legal minefield but employers should tread carefully if cuts to staff wages need to be made, writes Adam Bernstein

Every manager will have to call a disciplinary hearing at some stage but there are some simple steps to make the process fair and legal

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