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Employers

EXERCISING CAUTION WHEN HANDLING COMPLAINTS

Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.

02 January 2018

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AN INSIDE JOB

It can leave a bad taste when an employee commits fraud, but it must be dealt with, writes Adam Bernstein.

09 October 2017

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HOW TO RSVP A REFERENCE REQUEST

You might be tempted to put exactly what you think of a former employee – but be warned that it is a legal minefield, writes Phil Richardson

07 November 2016

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WHEN CAN EMPLOYERS MAKE CUTS TO EMPLOYEE’S WAGES?

Deductions are a legal minefield but employers should tread carefully if cuts to staff wages need to be made, writes Adam Bernstein

29 July 2016

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DISCIPLINING STAFF: WHAT YOU NEED TO KNOW

Every manager will have to call a disciplinary hearing at some stage but there are some simple steps to make the process fair and legal

06 June 2016

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