Employers - CAT Magazine

Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.

It can leave a bad taste when an employee commits fraud, but it must be dealt with, writes Adam Bernstein.

You might be tempted to put exactly what you think of a former employee – but be warned that it is a legal minefield, writes Phil Richardson

Deductions are a legal minefield but employers should tread carefully if cuts to staff wages need to be made, writes Adam Bernstein

Every manager will have to call a disciplinary hearing at some stage but there are some simple steps to make the process fair and legal

Aftermarket firms future-pro…
Speaking at Automechanika Frankfurt, Mahle product manager Andreas Frank said the plan was for an evolution rather than a revolution...
MOT demand set to surge this…
Some 3.4 million tests are due during September...
UK aftermarket firms head to…
UK exhibitors, from Autogem to Town and Country Covers, will present everything from innovative brake systems to EV tech...
Movers and Shakers: PCL appo…
All the latest changes from across the sector, including new roles, promotions, and retirements...
Automechanika Frankfurt R…
Some 4200 exhibitors from around 80 countries will descend on Messe Frankfurt event centre...

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