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DEALING WITH CUSTOMER COMPLAINTS

Running a garage would be easy if it wasn’t for the customers. Andy Savva has some tips for dealing with complaints.

04 July 2016

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INDUCTION INNOVATIONS LAUNCHES 'VENOM'

Induction Innovations is pleases to announce the launch of 'VENOM™', the third generation of its Mini Ductor handheld induction heater.

22 June 2016

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SOLVING DIAGNOSTIC AND REPAIR CHALLENGES WITH ALLDATA REPAIR

Are you having problems trying to access vehicle information for repair jobs? ALLDATA is here to solve the diagnostic and repair challenges faced by garages.

10 June 2016

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THE RENAULT LAGUNA II (2001-2008)

One car that was known to be problematic when it came out of warranty was the second generation Renault Laguna. CAT gives the vehicle a full inspection.

06 June 2016

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Sillars airs views on 4-1-1 ahead of IAM rebrand

IAM Boss Sarah Sillars airs her views on 4-1-1

25 May 2016

Read more about Sillars airs views on 4-1-1 ahead of IAM rebrand

F-GAS LOOPHOLE 'A MOCKERY' OF CERTIFICATE SYSTEM

The Mobile Air Conditioning sector has made 'a mockery' of F-GAS law with retailers selling on R134a refrigerant products to uncertified buyers

13 April 2016

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LOOK AT YOURSELF THROUGH YOUR CUSTOMER'S EYES

It can be difficult to perceive your business the way your customer does, but doing this is vital to making a good first impression

13 April 2016

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EXPAND YOUR HORIZONS OVER MULTIPLE SITES

Andy Savva - Everybody needs a plan to develop their staff and businesses, but is it wise to consider a franchise or multi-site model?

14 March 2016

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THE LAST UNDERSUPPLIED AREA

Entrepreneur and Garage Manager Jonathan Davies, discusses the launch of the first CMF factor branch in Gwynedd.

07 March 2016

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FIAT 500 (2007-2015)

Cashing in on a spate of retro-styled vehicles, Fiat scored an immediate hit with the 500. View the full breakdown of the Fiat 500 (2007-2015)

07 March 2016

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