Staff

Deciding who makes the cut and telling those who haven’t is never easy. Here are a few tips to smooth the process.

Dealing with customer complaints can be frustrating, but there are a few methods to deal with them calmly and effectively.

Holding on to the best candidates means more than just money says Andy Savva

Every manager will have to call a disciplinary hearing at some stage but there are some simple steps to make the process fair and legal

IAAF’s BLEASDALE WARNS…
Board member warns against complacency, calling the legislation 'central to ensuring a level playing field in the automotive aftermarket'...
BLOCK EXEMPTION PUBLIC CONSU…
Crucial legislation is up for renewal, Trade bodies are preparing responses. ...
MERCEDES REACHES OBD AGREEME…
Techs will now have to buy security access to change or delete certain OBD data...
PEARL AUTOMOTIVE STRIKES SUP…
Car accessory distributor has signed a deal to distribute wiper products...
SWITCH TO EV ‘DRIVEN B…
Company to spend R&D budget on various drivetrains, not just EV...

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