Tag Archive | "Survey"

PAGID GIVES THE AFTERMARKET THE ‘BIG PICTURE’

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PAGID GIVES THE AFTERMARKET THE ‘BIG PICTURE’


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PROMOTIONAL ARTICLE ON BEHALF OF PAGID

 

Pagid, the UK’s biggest-selling braking brand, has announced the results of its major review of the automotive aftermarket, after surveying 1,000 mechanics nationwide.

‘The Big Picture’ is Pagid’s mission to understand the challenges facing workshops in the automotive aftermarket in 2017. The extensive survey investigated the perceptions of what technicians look for when choosing brake parts, their opinions on braking brands, the biggest challenges mechanics and workshops faced in 2017, and more.

The results revealed a reassuring result for road safety with product quality featuring as the most important factor when looking for a braking brand. Forty-four per cent of those working in garages agreed with this, thoroughly beating price – with only 16% of respondents placing this as the most important factor.

When questioned on issues and pressures facing the automotive industry, the results showed that costs, finding reliable suppliers, attracting customers and coping with demand were all present in garages’ concerns for 2017.

There was good news for Pagid in the survey, with 94% of those surveyed ranking Pagid as either excellent or good, and of those 61% ranked Pagid as excellent. Meanwhile, 76% of garages said they buy Pagid always or often.

 

Sadie Jonas, Business Development Manager IAM at Pagid, commented:

“The results of our survey into the automotive aftermarket industry provided insights that we can all learn from, so it was important for us to share the results with the industry as a whole. The Big Picture survey helps garages and workshops see what their contemporaries braking brand preferences are, and what industry issues they face in 2017

At Pagid, we are continually developing our products and range for our valued customers, so it’s vital for us to listen to them to understand their issues, discover what they look for in braking, and find out how we can make their workdays more efficient”.

The survey also enabled respondents to add their own comments on the industry and on braking brands, with David Harrison of Walsh Vehicle Repairs in Mansfield stating, “Pagid are fit and forget. I have never had an issue”, and Joe Bird of Gmech Motors in Reading saying “Pagid are probably the best there is, always a perfect fit, and top quality performance on every car.”

The Big Picture review of the automotive aftermarket will now be an annual survey to discover the latest industry challenges and automotive developments for each year.

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JUMP IN CARS HAVING NO MOT ON GARAGE ARRIVAL


A survey of garages has found that nine out of ten have seen an increase in vehicles being presented for test without already having a valid certificate in force. The increase stems from the government’s decision to abolish paper discs and to digitise the system in 2014.

Checking a vehicle’s paper tax disc used to be a common method of checking whether a vehicle still had a valid MOT, as road tax and MOTs usually coincide. Now that the system has been digitised, consumers who pay for their road tax monthly receive no reminders that their tax is due, and therefore potentially forget to MOT their car.

The survey, conducted by the Retail Motor Industry Federation (RMI) and Scottish Motor Trade Association (SMTA) was distributed across the motor trade, and the results found that 43.8 percent of the trade had noticed a ‘significant’ increase in MOTs where the vehicle is out of test since the road tax changes came in, and 91.2 percent overall had seen an increase of some kind.

Respondents were also asked if they had any further comments, and over a quarter of them responded. There was a general consensus that although customers forgetting to MOT their vehicles have always been an issue, the problem has worsened since the 2014 road tax changes.

Many of the comments from garage owners say that an MOT reminder service is something their business has had to provide to customers themselves, but they believe it should be the Government’s responsibility.

Stuart James, RMI Director commented, “The results of this survey overwhelmingly show that we were right to have concerns. In the short space of time since the road tax changes were put in place, the percentage of consumers that are unaware when their car’s MOT has expired has increased dramatically. As a result, motorists who wouldn’t normally seek to break the law are unwittingly becoming criminals.”

Sandy Burgess, SMTA Chief Executive commented, “In light of our results, we strongly recommend that the Government introduce an official reminder service that tells motorists when their  vehicle’s MOT is due. This will reduce confusion from consumers and ensure more aren’t unknowingly becoming criminals, and it will also take the pressure away from small businesses to remind their customers of their MOT renewal date. Most importantly, it will improve road safety in the UK.

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