As the first in a series of retailers that continue to grow, we visit classic specialist Moss in Feltham who finds retail is ‘booming. One of the newest growth area in retail perversely caters for the oldest part of the vehicle parc. Classic car specialists have been around for years, but it is only relatively recently that car owners could buy parts in a retail environment other than by mail order or from an autojumble
Features
How to avoid the curse of dead stock
Mike Owen tells a spooky tale of not dealing with old inventory and the bad impact this can have on return on investment
Piercing issue of tattoos in the work place
How much discretion do employers have with policies regarding their staff’s appearance? Nick Jones and Matthew Hobbs look at the law
CAT Factor Lives: Nyanza Autoparts
Sasch Raichura talks about Nyanza’s journey from small front room to large hi-tech operation. Many things in life are shaped by circumstances and words of advice and wisdom we receive from people close to us, and that continues to resonate with the owner of Nyanza Autoparts Sasch Raichura
Upsell with care to keep customers happy
John Genge explains the finer points of getting customers to spend more without them feeling like they’ve paid over the odds
Making money means managing measurements
Just like John Genge, Mike Owen tackles your questions on running a garage and gets the ball rolling with sound business management advice. Eleanor Roosevelt is quoted as saying: “The harder I work the luckier I become.” It does not hold in the motor industry, where the harder you work the more profitable you should become. To ensure it, independent garages need to focus on business management.
Expect Genge to factor in the answers
John Genge gets to grips with some common questions from the aftermarket. Here he looks at the value of apprentices and appraisals
CAT'S INSIDE LINE: RENAULT CLIO (2005 ONWARDS)
Carrying on the Inside Line series, we move on from looking at the BMW Mini and turn our attention to another supermini which is one of the nation’s favourites – the Renault Clio.
The Clio was once crowned and is still considered one of the best small cars on the market despite so much competition
IAAF urges the aftermarket to work together or risk unravelling
The IAAF has warned the sector it is at risk of unravelling. Chief Executive Brian Spratt expressed his concern that the fighting in the sector over the matching quality debate, and now with the storm brewing over Unipart’s comparative brake test, will be to the detriment of the aftermarket
Don’t let anyone tamper with your reputation
Tim Richards explores the dangers of failing to protect the integrity of your products down the supply chain and how you can safeguard against them. Exceptional customer service and a strong, recognisable brand identity can create a stellar reputation. Most would agree, though, that a good quality product is critical. In the current environment, can a company simply sit back and let a product move from design to end-consumer without taking steps to ensure the product is tamper-free?