Aftersales issues main cause of EV complaints to Ombudsman

Consumer complaints relating to buying or aftersales from a dealer made up the majority of the Motor Ombudsman’s EV postbag in 2022.

Charging problems and range concerns were responsible for the smallest proportion of EV disputes last year, while a full refund and compensation were the most requested resolutions by consumers in 2022 to
help bring their EV-related dispute to a close

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “Encouragingly, concerns about electric vehicles, which were brought by consumers to our dispute resolution service in 2022, made up less than 1% of all the contacts received by The Motor Ombudsman.”

The Ombudsman produced the graphic below to illustrate the main issues highlighted by customers. Click on it to see the full detail.

Motor Ombudsman graphic

 

Published by Greg Whitaker

Editor of CAT Magazine and an experienced motoring journalist @GregWhitaker5

Delphi Academy launches “pioneering” hydrogen training course

The two-day ‘advanced hydrogen’ training course promises a deeper understanding on the principles of hydrogen fuel cell

Read More

Delphi Academy to undergo £500,000 expansion

The Warwick-based academy will double in size, adding new classrooms and technical areas

Read More

Aftermarket worker crowned Marshal of the Year after life-saving incident

Steve Bemrose, of Nottingham’s ZF Aftermarket, was commended for his quick thinking and decisive action

Read More

New EV-focussed government-funded course launched

The aim is “to help rapidly upskill” and “develop” those working to expand the UK’s public charging network

Read More

Costs, taxes and energy bills are biggest worries for garages in 2024

Motor Ombudsman has released the results to its annual survey

Read More

Go to comments

Your email address will not be published. Required fields are marked *