Aftersales issues main cause of EV complaints to Ombudsman

Consumer complaints relating to buying or aftersales from a dealer made up the majority of the Motor Ombudsman’s EV postbag in 2022.

Charging problems and range concerns were responsible for the smallest proportion of EV disputes last year, while a full refund and compensation were the most requested resolutions by consumers in 2022 to
help bring their EV-related dispute to a close

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “Encouragingly, concerns about electric vehicles, which were brought by consumers to our dispute resolution service in 2022, made up less than 1% of all the contacts received by The Motor Ombudsman.”

The Ombudsman produced the graphic below to illustrate the main issues highlighted by customers. Click on it to see the full detail.

Motor Ombudsman graphic

 

Published by Greg Whitaker

Editor of CAT Magazine and an experienced motoring journalist @GregWhitaker5

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