Aftersales issues main cause of EV complaints to Ombudsman

Consumer complaints relating to buying or aftersales from a dealer made up the majority of the Motor Ombudsman’s EV postbag in 2022.

Charging problems and range concerns were responsible for the smallest proportion of EV disputes last year, while a full refund and compensation were the most requested resolutions by consumers in 2022 to
help bring their EV-related dispute to a close

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “Encouragingly, concerns about electric vehicles, which were brought by consumers to our dispute resolution service in 2022, made up less than 1% of all the contacts received by The Motor Ombudsman.”

The Ombudsman produced the graphic below to illustrate the main issues highlighted by customers. Click on it to see the full detail.